5.7 - Crisis Management And Contingency Planning Flashcards
What is crisis management
A crisis is a period of extreme difficulty or danger therefore crisis management is the process of dealing with it
When does crisis management occur
After crisis
Why do we implement crisis management
Minimising the effects of a crisis
How does crisis management work
A reactive approach, AD HOC
What is contingency planning
Preparing an action plan for a protection crisis
When does contingency planning occur
Before a crisis
Why is contigency planning implemented
To prevent a crisis
How does contingency planning work
Proactive approach, bureaucracy
What factos determine how successfully a organisation manages a crisis depends on what 4 factors
- transparency
- communication
- speed
- control
Define transparency
The extent of which infomornation regarding cost, damage, consequences etc. is available to reverent steak holders
What happens when there is to much transparency
Managers are perceived as incompetent and not being able to take the situation under control
What happens when there is to little transparency
Steak holders are healed in dark, they panic and don’t trust managers
What is the best solution to transparency
Be transparent, but not disclose everything at once
Define communication
Establishing reliable official Chanel’s for spreading up to date information
What happens when there is to little communication
Steak holder get in for from unreliable sources
What happens when there is to much information
Crisis is prolonged
What is the solution to putting out the right amount of information
One way communication, keeping steakholders informed and up to date
Define speed
Rate at which crisis management decisions are made and exicuted
What happens when there is to little speed
Effects of crisis are too harmful
What happens when there is to much speed
Careless desisions
What is the solution to the right amount of speed
Make quick but verified desisions
Define control
Extent to which organisations has power to influence the course of events and peoples behaviour
What happens when there is to little control
Crisis is out of control
What happens when there is to much control
Demotivated staff and resists to change
What is the solution to having the right amount of control
Centralised decision making with a degree of flexibility and teamwork
Impacts of contingency factors in terms of what 4 factors
- cost
- time
- risk
- safety
What are the positives and negative aspects of costs in terms of contingency planning?
Give an example in terms of a fire
Pos - save cost in long term
Neg - high cost in short term
Eg. Purchasing fire extinguishers increases short term costs but reduces costs in case of fire
What are the positives and negative aspects of time in terms of contingency planning?
Give an example in terms of a fire
Pos - less time is needed to react
Neg - more time is needed to plan and prepare contingency plan
Eg. Fire drills are time consuming but reaction is minimal in case of fire
What are the positives and negative aspects of risk in terms of contingency planning?
Give an example in terms of a fire
Pos - low if crisis happens
Neg - waste of time if it doesn’t happen
Eg. Most people practice fire drills and never end up in a fire
What are the positives and negative aspects of safety in terms of contingency planning?
Give an example in terms of a fire
Pos - safety minimises risks
Neg - safety isn’t 100% guaranteed
Eg. Doesnt mean participating in fire drills will mean you will survive a real fire
