5.3 - Lean Production Flashcards

1
Q

Define lean production

A

simply means efficiency and the elimination of waste. It is an approach to production that was introduced by Arthur Deming to Japan and perfected in Japan.

Manufacturers who apply lean production methods use less of everything that is involved in production, from labour, machines, space, time, suppliers and especially inventory.

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2
Q

What is the main feature so of lean production

A

Less waste and greater efficiency

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3
Q

Define less waste

A

the concept of having less waste implies that when applied to material; less of the materials used in production are discarded. Overall waste does not add value but instead raises costs and if possible should always be reduced or eliminated.

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4
Q

What are 4 forms waste can come in

A

➢Labour that is useless and not productive
➢Capital that is useless and not productive
➢Material that is discarded
➢Activities that cause Labour and capital to be less productive

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5
Q

Define greater efficiency

A

Efficiency means less costs are incurred. Efficiency in simple words, involves controlling your costs, which is just as important as increasing your sales revenue.
To achieve greater efficiency, costs must be understood and their sources controlled. With greater efficiency the organization’s resources will be better used.
➢Physical resources – for example less space for storage or no storage (keep less stock!)
➢Human resources – for example reducing travel times between venues
➢Financial resources - not holding that much stock will cost the firm less

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6
Q

What are the 2 methods of lean production

A
  1. Continuous (kaizen)
  2. Just in time (JIT)
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7
Q

What is the kaizen concept

A

a Japanese concept in management, Kaizen, which means continuous improvement is a concept that applies to all areas of management and even goes beyond the business environment to include activities that are outside of the business that may have an indirect impact of the business itself (i.e. work-life balance)

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8
Q

What elements does the kaizen concept focus upon

A

Kaizen is an umbrella concept that implies continuously seeking to improve upon all the elements that affect a business and not a one-time fix. This approach to continuously addressing and improving upon any imbalances, results in more worker productivity.

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9
Q

What is the key aspect to making the kaizen work

A

For Kaizen to work it must be inclusive to all levels of hierarchy, “no blame” is attached to the problems or issues, systematic thinking is needed and the focus should be in the process NOT in the product.

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10
Q

Define just in time concept

A

Just-in-times (JIT) - Essentially it is exactly what it means, the delivery of raw materials just when it is needed. The thinking behind JIT is the elimination of inventory (stock) build-up. In other words, if a business has to stock-up on raw material, only when the raw material is sold does it add any value. Therefore, raw material used in production is useless resource and it’s costly for the firm.

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11
Q

How does the JIT affect costs

A

Getting rid of this cost entirely is impossible, because costs for raw materials must be incurred in the manufacturing process, however, accumulated costs can be reduced to when they are needed, which is the thinking behind JIT.
( i.e. a business may order very large volumes of inventory that ties up cash, the sitting stock will also require storage space, workers, and could also be subject to deterioration)

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12
Q

What is the cradle to cradle

A

means of protecting the ecosystem and nature through a system that is in principle waste free. This is a mimic of nature whereby the metabolism of the planet is self-sustaining and complete. Another term used to refer to the Cradle to Cradle design is regenerative design.

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13
Q

What is quality control

A

Quality control is very important for consumers willingness to purchase a product or service. If a business has a good image and reputation for quality, the likelihood that consumers will be loyal and repeat their purchases is very high (i.e. your favourite fast food restaurant. At some point you will expect the same level of quality to be matched at every outlet/restaurant).
Businesses take the concept of quality control and Total Quality Management very seriously. And nowadays, thanks to a quality revolution the concept has been moved to quality assurance, which refers to “assure” the customer the product is still the best!

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14
Q

What does the term quality specifically suggest that a product is

A
  • reliable
  • safe
  • durable
  • innovative
  • value for money
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15
Q

What is the concept of quality control vs quality assurance

A
  • quality is controlled by one person carrying out an inspection after the production run has been completed
  • quality is assured through the organisation, on one person is control of quality - instead the whole business focuses on it
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16
Q

How do the costs differ between quality control and quality assurance

A
  • a maximum percentage of rejects is set, for example 2% of products are allowed to fail
  • zone rejects are expected to pass inspection
17
Q

How does the process differ between quality control vs quality assurance

A
  • its rare to halt production as it is costly to do so. Quality stops with the job, the cost is only on the job at hand
  • the company expects to halt production to fix errors. Quality includes suppliers and after sales servicing
18
Q

How does the people differ between quality control vs quality assurance

A
  • quality is responsibility of one person. Role culture. Autoractic leadership
  • quality is the responsibility of the team. Total quality culture. democratic consultative leadership
19
Q

What are the 3 methods of managing quality

A
  1. Quality circles
  2. benchmarking
  3. total quality management
20
Q

Why would you implement a quality circle

A

Businesses seeking to maintain and improve on the quality of their products implement Quality circles as an approach to controlling and resolving production related issues.

21
Q

What does a quality circle involve

A

The Quality circle involves a group of workers who come together in teams and make decision on how to address the issues and problems they have identified.

22
Q

What will management gain if supportive of the quality circle

A

Management, if supportive of the Quality circle, will not only motivate the staff involved but also secure the benefits of the model. Quality control can be costly however the benefits far outweigh the costs.

23
Q

What is benchmarking

A

Benchmarking is about comparing the first with the competitors

24
Q

What are the 3 stages of bench marketing

A

I.The first stage is in determining what the business want to benchmark. This could be within any function of the business, for example in Human Resources Management: salaries, wages, benefits, or dress codes among others. Or in Operations and Management: Quality, timeliness, equipment and inventory among others.
ii.The second stage is determining who your benchmark should be and collecting as much information that is available. By identifying the industry leaders this information becomes easy for any business to access.
Iii. The third stage is to apply the information

25
Q

What is TQM (total quality management)

A

a process that looks at quality management from the pre-purchase stage to the post-purchase stage.
The management of quality at the pre-purchase stage involves image, reputation and the consumer’s perception of the product prior to purchase. The brand name and reputation play a very important role in TQM.

26
Q

What is the post purchase stage of TQM

A

The post-purchase stage of TQM is in the effort to determine if the quality of the product will draw loyalty from the consumer and thereby generate repeat consumption

27
Q

Is total quality management customer focused

A

It is customer focused from start to end with customer related conducing post scale surveys and service; employee involved through empowerment and process centred

28
Q

What is the impact of lean production and TQM on an organisation

A

➢ With competition in business being increasingly global, businesses that fail to implement lean production and TQM policies are at a distinct disadvantage.
➢The competitive costs of not implementing these processes exceed those of implementation.
➢However, occupational injuries, job strain and stress, are increasingly linked to lean production work pace and demand. In a well balanced business environment the benefits of applying of lean and TQM policies are clear.

29
Q

What is the best way for a business to assure customer the quality of their products

A

By getting a certification from recognised quality standards
E.g. International Organization for Standardization, the European Foundation for Quality Management, the Alliance for Performance Excellence and the Canadian National Quality Institute

30
Q

Why can a quality certificate be favorable for a business

A

➢ Develop market abroad (enable exports)
➢Give a competitive edge
➢Save on costs of withdrawing products
➢Act as an insurance
➢Bring better profit margins