2.6 - Communication Flashcards
Why is communication important in a organisation
Communication in an organization is an important element of the organizational structure, since it is the way to communicate with its Stakeholders.
Why is effective communication essential
Effective communication is crucial for business success. Without effective communications, misunderstandings and conflict are more likely to happen and this will have a negative impact on all aspects of an organization’s activities and operations.
Define communication
Communication can be defined as the exchange or transfer of information, data, and ideas between individuals or groups (i.e., meetings, media reports, telephone conversations, emails, or simply employees talking during a coffee break).
Managers spend significant time communicating with each other, as well as with other internal and external stakeholder groups, with the aim to inform, instruct, notify, clarify, respond, receive feedback, and evaluate.
What is the process of communication
➢Sender sends the message using any chosen form (media). The receiver should provide feedback (in response to the message).
➢Message may not get through clearly due to the “background noise” (some sort of interference in the communication process)
What are 2 reasons why effective communication is important for a organisation
➢Employees will have a clear idea of their roles and responsibilities.
➢Managers will respond appropriately from feedback provided by customers, employees, suppliers, and other stakeholders.
What 2 routes communication can take and which 3 ways can it presented
Communication can take two routes, Formal or Informal and it can be:
➢Verbal
➢Visual
➢Written
What are forms of formal verbal communication
- Meetings
- Interviews
- Lectures
- Presentations
- Recorded telephone conversations
What are types of informal verbal communication
•Face-to-face conversation
•Unrecorded telephone conversations
•Gossiping
What are types of formal visual communication
•Videos
•Presentations
•Notice Boards
•Symbols
•Signs (and /or sign language)
•Maps
What are types of informal visual communication
•Body language
•Gestures
What is a Disadvantage of written communication
it could be considered impersonal, and message could be lost.
What are types of formal visual communication
•Reports
•letters
•Notices
•Bulletins
•Forms
•Press release
What are types of informal written communication
•Emails
•Memos
•Texts
•Blogs
Define barriers to communication
Barriers to communication refer to the various factors that can prevent information being transferred effectively or accurately.
These can also cause messages to be misinterpreted or misunderstood.
What are 6 barriers to communication
- Communication styles
- Conflict in the workplace
- Cultural differences
- Language barriers
- Inability to listen to others
- Technological barriers
How are communication styles a barrier to communication
people communicate in different ways, some are quite whilst others are loud. Some are more direct, and others are evasive. This depends on the individual’s personality but also on the circumstances.
How are conflict in the workplace a barrier to communication
if there is conflict amongst the workforce, communication is affected. This could have negative repercussions on the organization.
How are cultural differences a barrier to communication
This could be due to a lack of understanding or awareness of different business etiquette in other cultures. What is acceptable in some cultures might not be in others. If people are not aware of these differences this could lead to communication problems.
How are language barriers a barrier to communication
in this era of diversity, people working in the same organization may speak different languages and with different accents. This sometime can create difficulties with communication.
How is inability to listen to others a barrier to communication
listening is a skill that some people never fully developed. Effective listening requires full attention rather than just assuming you understood what has been said. This is also called “active listening”
How are technological barriers a barrier to communication
these are caused by people or organizations not having the right technologies and tools to communicate effectively.
This might result from insufficient funds to invest in cutting-edge information communication technologies or employees lacking appropriate training to use these tools efficiently. For example, obsolete computer hardware, machinery, and equipment; outdated software programs susceptible to cyberattacks and viruses; and technological issues like software failures or inadequate internet connectivity (i.e., zoom vs. google meet).
