2.6 - Communication

Question 1

Why is communication important in a organisation

Answer 1

Communication in an organization is an important element of the organizational structure, since it is the way to communicate with its Stakeholders.

Question 2

Why is effective communication essential

Answer 2

Effective communication is crucial for business success. Without effective communications, misunderstandings and conflict are more likely to happen and this will have a negative impact on all aspects of an organization’s activities and operations.

Question 3

Define communication

Answer 3

Communication can be defined as the exchange or transfer of information, data, and ideas between individuals or groups (i.e., meetings, media reports, telephone conversations, emails, or simply employees talking during a coffee break).
Managers spend significant time communicating with each other, as well as with other internal and external stakeholder groups, with the aim to inform, instruct, notify, clarify, respond, receive feedback, and evaluate.

Question 4

What is the process of communication

Answer 4

➢Sender sends the message using any chosen form (media). The receiver should provide feedback (in response to the message).
➢Message may not get through clearly due to the “background noise” (some sort of interference in the communication process)

Question 5

What are 2 reasons why effective communication is important for a organisation

Answer 5

➢Employees will have a clear idea of their roles and responsibilities.
➢Managers will respond appropriately from feedback provided by customers, employees, suppliers, and other stakeholders.

Question 6

What 2 routes communication can take and which 3 ways can it presented

Answer 6

Communication can take two routes, Formal or Informal and it can be:
➢Verbal
➢Visual
➢Written

Question 7

What are forms of formal verbal communication

Answer 7

• Meetings
• Interviews
• Lectures
• Presentations
• Recorded telephone conversations

Question 8

What are types of informal verbal communication

Answer 8

•Face-to-face conversation
•Unrecorded telephone conversations
•Gossiping

Question 9

What are types of formal visual communication

Answer 9

•Videos
•Presentations
•Notice Boards
•Symbols
•Signs (and /or sign language)
•Maps

Question 10

What are types of informal visual communication

Answer 10

•Body language
•Gestures

Question 11

What is a Disadvantage of written communication

Answer 11

it could be considered impersonal, and message could be lost.

Question 12

What are types of formal visual communication

Answer 12

•Reports
•letters
•Notices
•Bulletins
•Forms
•Press release

Question 13

What are types of informal written communication

Answer 13

•Emails
•Memos
•Texts
•Blogs

Question 14

Define barriers to communication

Answer 14

Barriers to communication refer to the various factors that can prevent information being transferred effectively or accurately.
These can also cause messages to be misinterpreted or misunderstood.

Question 15

What are 6 barriers to communication

Answer 15

1. Communication styles
2. Conflict in the workplace
3. Cultural differences
4. Language barriers
5. Inability to listen to others
6. Technological barriers

Question 16

How are communication styles a barrier to communication

Answer 16

people communicate in different ways, some are quite whilst others are loud. Some are more direct, and others are evasive. This depends on the individual’s personality but also on the circumstances.

Question 17

How are conflict in the workplace a barrier to communication

Answer 17

if there is conflict amongst the workforce, communication is affected. This could have negative repercussions on the organization.

Question 18

How are cultural differences a barrier to communication

Answer 18

This could be due to a lack of understanding or awareness of different business etiquette in other cultures. What is acceptable in some cultures might not be in others. If people are not aware of these differences this could lead to communication problems.

Question 19

How are language barriers a barrier to communication

Answer 19

in this era of diversity, people working in the same organization may speak different languages and with different accents. This sometime can create difficulties with communication.

Question 20

How is inability to listen to others a barrier to communication

Answer 20

listening is a skill that some people never fully developed. Effective listening requires full attention rather than just assuming you understood what has been said. This is also called “active listening”

Question 21

How are technological barriers a barrier to communication

Answer 21

these are caused by people or organizations not having the right technologies and tools to communicate effectively.
This might result from insufficient funds to invest in cutting-edge information communication technologies or employees lacking appropriate training to use these tools efficiently. For example, obsolete computer hardware, machinery, and equipment; outdated software programs susceptible to cyberattacks and viruses; and technological issues like software failures or inadequate internet connectivity (i.e., zoom vs. google meet).