5.6 Troubleshooting Printers Flashcards
1
Q
Lines down the printed page
A
Inkjet: clean print heads
Laser: check for scratches on the imaging drum; replace drum
2
Q
Garbled print
A
- bad printer driver/ wrong model
- incorrect page description language (PCL or PostScript)
- make sure the driver configuration matches with the printer
3
Q
Toner not fusing to paper
A
- almost always a fuser issue
- replace the fuser assembly
4
Q
Paper jams
A
- open printer and remove jammed paper
- be careful not to rip the paper or damage any parts
- check paper weight/thickness
5
Q
Faded print
A
- lower toner or ink
6
Q
Incorrect paper size
A
- make sure print job matches the paper size in the printer
- some printers have multiple trays with different paper sizes
7
Q
Paper not feeding
A
- check the condition of the pickup rollers
- check paper weight/thickness
8
Q
Multipage misprint
A
9
Q
Multiple prints pending in queue
A
- corrupted print job can cause the print spooler to crash
- most print spoolers are configured to automatically restart after failure
- check Windows event viewer for any information
- cancelling a corrupted print job can fix the issue
10
Q
Speckling on printed pages
A
- leaking cartridge or residue in the printer
11
Q
Double/echo images on the print
A
Laser: drum was not cleaned properly
12
Q
Incorrect color settings
A
Calibrate the monitor
- third-party tools can help with this
Calibrate the printer
Colored paper can affect color representation
13
Q
Grinding noise
A
- paper jam
- inkjet carriage is stalled or jammed
- make sure cartridges are properly installed
- check manufacturer manual
- may require third party repair
14
Q
Finishing issues:
- staples jams
- hole punch
A
Staple jams:
- check manual for removal process
Hole punch:
- check print driver config
- may require driver update
15
Q
Incorrect page orientation
A
- check printer settings
- update printer driver
