3.6.4 Improving motivation and engagement Flashcards
9 What did Mayo think about The Human Relations school
workers are not concerned with money but could be more motivated by having their social needs met whilst at work
9 what did Mayo conclude?
Better communication between managers and workers
Greater manager involvement in employees working lives
Working in groups or teams
His theory most closely fits with a paternalistic style of management
9 What was Taylor’s approach to management
Work Study- identify most efficient methods of production
Identify- Spot the most efficient workers and see why they are so good
Train- remaining workers to work like the best
Reward- pay workers based on productivity
9 what is Maslow’s Theory of Needs
five levels of human needs which employees need to have fulfilled at work
Only once a lower level of need has been fully met, a worker would be motivated by the opportunity of having next need up in the hierarchy satisfied
A business should therefore offer different incentives to workers in order to help them fulfil each need in turn and progress up in the hierarchy
9 What is Maslow’s
Self Actualisation- intellectual needs achieving targets
Esteem- self-respect, level of status
Social- feeling wanted, sense of belonging
Safety- safe working environment
Psychological- basic needs
9 What is the Physiological side (Maslow)
acceptable pay and working conditions
9 What is the Safety side (Maslow)
Job security
clear job role an description
health and safety
insurance
9 What is the Social side (Maslow)
Working in a team
social facilities
mentoring and coaching
9 What is the Esteem side (Maslow)
Status
Job title
authority trust and recognition
9 What is the Self-achievement side (Maslow)
promotion opportunities
challenging work
job enrichment
9 what is a criticism of Maslow
Not everyone has the same needs
perceptions of what is important at work will vary
not realistic that most employees will reach the top of that hierarchy
9 what was Herzbergs 2 factor theory?
motivators and hygiene factors
motivate by using motivators plus ensuring hygiene factors are met
use job enrichment and empowerment
9 what are Motivators (Herzbergs)
factors directly motivating people to work harder
giving responsibility, recognition for good work, opportunities for promotion
9 what are hygiene factors (Herzbergs)
de motivate if not present but do not actually motivate employees to work harder
pay, working conditions, job security
9 what is Taylor’s view on pay?
emphasis pay, in particular piece rate as best motivation method
9 What is Maslow and Herzbergs view on pay?
non-financial rewards such as teamwork, empowerment or job enrichment acted as a better incentive for employees to work harder
9 whats the best mix of financial vs non financial methods of motivation?
most businesses use both
market determines base financial rewards for most jobs and skills
offering employees some flexibility in choosing which rewards they get often works well
financial rewards are closely influenced by what a business can afford
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