3. CN

Question 1

Different ways of effective communication?

Answer 1

Oral, written, graphic.

Question 2

What are the objectives of negotiation?

Answer 2

To satisfy both parties.

Question 3

What is principled negotiation?

Answer 3

Principled negotiation is based on the merits of the case. We need to find ways to work together in order to ensure that wise choices are made that benefit everyone. i.e pragmatic / realistic / sensible / practical.

Question 4

What is your negotiation style?

Answer 4

2 main strategies are: tough/demanding or friendly/accommodating. However, I describe myself as pragmatic (practical / sensible). Sort of in-between. I’m courteous in my approach (ROC Rule 4) but also if I believe in a non-negotiable, it will be non-negotiable.

Question 5

What do RICS set out as best practice for the use of social media? What guidance is this found in?

Answer 5

Acting professionally. It mentions the RICS ROC and protecting the profession.

It is found in the ‘Use of social media’ guidance, for Members.

Question 6

How did you negotiate a quotation?

Answer 6

Prepare for meeting. Have all evidence and data.

At the meeting, stating the negotiables and the non-negotiables.

Being respectful and courteous (ROC Rule 4).

End goal is getting to a position that satisfies both parties. I want to get the quote to a place that is more than defendable and line with the contract. I do not want to implement anything that could later be disallowed cost. E.g. insufficient records.

Question 7

When preparing and giving a presentation, what things do you consider?

Answer 7

Audience (terminology)
Purpose of presentation
How to deliver it (Oral, written, graphic?)

Question 8

Under the stand NEC contract who is responsible to co-ordinate/manage a RRM?

Answer 8

PM has that responsibility.

In reality, whoever best involved.