25. Communicating in business Flashcards
what are the components of the communication process? (6)
- sender (encoder)
- message
- channel
- receiver (decoder
- noise
- feedback
what are the types of noise that can interfere in communication? (4)
- environmental
- organisational
- social
- psychological
what are the types of formal organisation? explain them
- vertical: communication between people of different levels within the hierarchy.
- horizontal/lateral: communication between people of the same level.
- diagonal: interdepartmental
- upwards: communication from juniors to managers
- downwards: communication from managers to juniors
horizontal communication is important for (4)
- task co-ordination
- problem solving
- information sharing
- conflict resolution
informal communication can… (3)
- skip levels within hierarchies
- can move in any direction
- satisfy social and task needs
when does a grapevine flourish? (4)
- when employees lack information
- when employees do not feel secure in their position
- when information is wanted to be spread quickly
- when there is personal interest
effective communication is… (6)
- cost-effective
- understandable
- timely
- accurate
- relevant
- direct
barriers to effective communication are anything that stops (3)
what are the barriers to effective communication? (6)
- the communication reaching the intended recipient
- being understood
- being acted on in the manner intended
- status
- language
- conflict
- overload
- distance
what are the consequences of ineffective communication that is…..
a) downward (3)
b) upward (2)
a)
- poor awareness of corporate objectives
- poor understanding of work
- poor staff motivation
b)
- unknown issues
- loss of control
who’s theory was the 5 patterns of communication?
what two categories did they fit?
what were the conclusions? (3)
LEAVITT
centralised: wheel, Y, chain
decentralised: circle, all-channel
- wheel fastest
- all-channel best suited to complex decisions
- circle was the most popular with employees
