20. Individual, group and team behaviour

Question 1

What typical issues affect individual behaviour at work? (4)

Answer 1

Motivation level

Perception

Attitudes

Personality

Question 2

What does role theory suggest?

What does it consist of? (3)

What are the problems with it? (3)

Answer 2

Role theory suggests that the behaviour of individuals depends on other people’s expectations of them.

• Role behaviour
• Role set
• Role signs
• Role amiguity
• Role conflict
• Role incompatibility

Question 3

What defines a group? (3)

What is the difference between an informal and formal group?

Answer 3

• Combined identity
• Loyalty
• Purpose and leadership

Informal groups are voluntary and meet for social needs

Formal groups are created to carry out specific tasks

Question 4

What are the three forms of group behaviour?

Answer 4

• Passive
• Assertive
• Aggressive

Question 5

Teams can be defined by (4)

Answer 5

• Common goal
• Enjoy working together
• Loyalty
• Team spirit

Question 6

What are Belbin’s 9 different roles?

Answer 6

Leader (co-ordinator): pulls group together to work towards a shared goal.

Shaper: promotes activity, dominant

Plant: thought provoking, ideas person

Monitor-evaluator: criticises others ideas

Resource-investigator: looks for alternative solutions

Implementer (company worker): administrator

Team worker: dedicated to relationships

Completer-finisher: progress chaser

Specialist (expert): provides knowledge and/or skills

Question 7

What are Tuckman’s stages of group development? (6)

Answer 7

Forming

Storming: roles and processes are challenged

Norming: co-operation begins and roles are agreed.

Performing: the team begins to become productive.

Dorming: complacency starts within the team.

Adjourning: the team completes its objectives and disbands.

Question 8

There are five key aspects to successful teams - what are they? Who said this?

Answer 8

Peter and Waterman

• Small
• Limited duration
• Voluntary
• Informal communication
• Action-orientated

Question 9

Team building exercises are good because.. (3)

Answer 9

• They improve communication
• They build trust
• They increase social interaction

Question 10

How can you measure team effectiveness? (3)

Answer 10

• The degree to which goals are achieved
• Team member satisfaction
• Efficiency