2.1 Process Mapping

Question 1

What is a process map?

Answer 1

A: A visual management tool that shows how a group of things are connected.

Question 2

What types of things can process maps show?

Answer 2

A: Progression, Movement, Responsibilities, Associations, and Time

Question 3

What are 3 main purposes for process maps?

Answer 3

A: Training, Documenting, and Understanding

Question 4

What is a Swim Lane Diagram useful for showing?

Answer 4

A: Responsibilities, hand offs, inter-departmental communication, and process phases.

Question 5

What are Relationship Maps useful for showing?

Answer 5

A: Organizational reporting structure, ancestry or genealogy, connections between ideas, chain of decision-making responsibility

Question 6

What is a spaghetti diagram useful for showing?

Answer 6

A: Areas of congestion, improper placement of machines or workstations, total distance traveled for a task.

Question 7

How does a SIPOC diagram relate to process mapping

Answer 7

The processes in a SIPOC form a simple, high level process map. Each of the process boxes can be expanded in more detail.