1.2 Project Selection

Question 1

What are the 3 ways of Selecting Projects?

Answer 1

A: Blatantly Obvious, Brainstorming, and Structured

Question 2

What are the following voices: VOC, VOQ, VOB, VOP?

Answer 2

A: Voice of customer, voice of quality, voice of business, and voice of process

Question 3

What are some methods to “hear” the voices (VOC, VOQ, etc.)?

Answer 3

A: Stake holders, feedback surveys, sounding boards, random conversation, Go Look, Look for patterns and themes, and ask good questions (open ended and listen to understand)

Question 4

What is the pizza rule?

Answer 4

A: If you can’t feed the group with one pizza, it is probably too large

Question 5

How long should a brainstorming session take (Max)?

Answer 5

A: 30 minutes

Question 6

During brainstorming, what does it mean to “prime the pump”?

Answer 6

A: Bring ideas to the meeting, don’t start with a blank board, communicate the objective, look for ideas, not solutions

Question 7

What is documented on a SWOT Analysis?

Answer 7

A: Strengths, Weaknesses, Opportunities, and Threats

Question 8

What is a Pugh Opinion Matrix?

Answer 8

A: A tool to help prioritize input variables (project selection)

Question 9

What does KPI stand for?

Answer 9

A: Key Process Indicators

Question 10

What is a Pareto Chart and the Pareto principle?

Answer 10

A: 80/20 Rule. Defines the significant few and the insignificant many