200-18 Citizen Claims Against the City

Question 1

When citizens inquire about claims against the Houston Police Department or the City of Houston, employees shall…

Answer 1

inform the citizens which City office to contact for information and assistance.

Question 2

When citizens ask how to file a legal claim against HPD or the City of Houston for whatever reason, employees shall furnish the following information:

a.
Proper notice of the claim must be given to the City. The citizen may call the ____ or the____ for further information concerning the required notice.

Answer 2

1) City Secretary’s Office

2) City Legal Department’s Claims Section

Question 3

When citizens ask how to file a legal claim against HPD or the City of Houston for whatever reason, employees shall furnish the following information:

b.
The Legal Department reviews and investigates each claim. A recommendation to settle or deny a claim shall be made based on …

Answer 3

the facts and the legal defenses available to the City.

Question 4

Employees shall not provide ____estimates regarding the Legal Department’s recommendation for settlement or deniability of a claim.

Answer 4

time

Question 5

Employees shall not tell citizens their claims shall be paid or lead citizens to believe a certain action shall be taken. The ____shall decide which claims to recommend for payment.

Answer 5

Legal Department