19. Stakeholders Management (Knowledge Area 10)

Question 1

= documents who the project stakeholders are, including their contact information, role, position, influence, and expectations

Question 2

The project manager is identifying stakeholders on the project when he finds a stakeholder that is part of the company executive board.

How should the project manager classify this stakeholder?

Answer 2

upward

= classification used for stakeholders senior to the project, such as senior management

Question 3

What tool shows a comparison between the current and desired engagement levels of stakeholders?

Question 4

The project manager has decided to classify the stakeholders based on their power level and influence on the project.

What model does this best describe?

Answer 4

salience model

= used to describe stakeholders based on their power level, influence, urgency, or legitimacy

Question 5

Where should the project manager include the organization position and role of the project stakeholders?

Answer 5

stakeholder register

= documents who the project stakeholders are, including their contact information, role, position, influence, and expectations

Question 6

The project manager has created a list of the stakeholders and their current engagement in the project. The project manager would like to document his expectations for the stakeholders’ engagement levels when the project is executed.

What tool or technique can help the project manager with this task?

Answer 6

Tool: stakeholder engagement assessment matrix

= shows a comparison between the current and desired engagement levels of stakeholders

Question 7

While working on the stakeholder engagement plan, the project manager identifies a stakeholder who does not know the project will impact them.

How should the project manager classify this stakeholder’s engagement level?

Answer 7

unaware

Question 8

What document will be created once the stakeholder management process has been completed in the planning process group of the project?

Answer 8

Output: Stakeholder Engagement Plan

Question 9

During which stakeholder management process will the project manager review the stakeholders engagement plan and the actual stakeholders’ engagement to determine if the plan is meeting the project needs?

Answer 9

Process: Monitor Stakeholders Engatement

= project manager will monitor project stakeholder relationships and tailor strategies for engaging stakeholders through modification of engagement strategies and plans

Question 10

Process: Monitor Stakeholders Engatement

Answer 10

A process in which the project monitor will monitor project stakeholder relationships and tailor strategies for engaging stakeholders through modification of engagement strategies and plans

Question 11

While conducting the process of monitor stakeholders engagement, the project manager reviews the project management plan and would like to modify it to increase the frequency of meeting with senior management.

What should the project manager do next?

Answer 11

change request

Question 12

When the project is executed, what plan will the project manager use along with the stakeholder engagement plan to engage all stakeholders on the project?

Answer 12

communication management plan

Question 13

When the project is executed, what plan will the project manager use along with the stakeholder engagement plan to engage all stakeholders on the project?

Answer 13

communication management plan

Question 14

When should the project manager conduct the process of identifying stakeholders?

Answer 14

throughout the project life cycle

Question 15

When communicating with stakeholders, what can the project manager use to ensure the stakeholders receive the information and understand it?

Answer 15

feedback