11. Scope Management (Knowledge Area 2) Flashcards
What is the WBS?
Work Breakdown Sturcture = subdividing project deliverables & work into smaller, more manageable components; breakdown of project deliverables from the scope statement
The project manager has met with the company PMO to ask for guidance about creating a scope statement for the project. The PMO had given him all the steps he should follow when creating a scope statement.
What document would the project manager best store these steps in?
scope management plan
will outline all the steps the project manager will follow to conduct the scope processes, including defining the scope and creating the WBS
The project manager has met a few of the team members, and they have decided to write how the software they’ll create will function. They write about a feature where users will be able to email reports from the software with one click.
What document best describes what they are creating?
product scope = will outline the product’s features and functionality
The project manager, Peter, is collecting requirements for the project. He is not sure of the best step to take in order to correctly collect them from the company’s senior management.
What document would Peter best refer to?
requirements management plan = will outline all the steps the project will take to collect, measure, test, and verify requirements
The project team has given the customers access to the new software they created in order to get feedback and see if there is room for improvement.
What tool best describes this?
prototype = used as a tool in the process of collect requirements; is a working product that is given to users in order to collect feedback and gather their requirements
The project has conducted a brainstorming session and generated a lot of ideas for their new financial software. The project manager notices that the ideas seem to be in no particular order and would like them to be grouped together.
What tool or technique would best help the team?
affinity diagram = used to group and review ideas
The project manager has spoken with the customers about what quality requirements they’re looking for on the office renovation project. They have specifically said they want to use good quality materials that will last.
Where would be best for the project manager to store this request?
requirements documentation = an output fo collect requirements, where quality requirements are stored
The project manager has noticed that a member of the project team has been doing work that was not in the WBS. When asked why he was doing so, the team member says the sponsor requested the work and he felt he needed it to be done.
What process most accurately describes this scenario?
control scope
= process where project manager compares the plan work to the actual work to ensure there is no variance. If there is a variance a change request might be needed to correct it.
The team is getting ready to break down the deliverables on the scope statement. They are not sure how to conduct this process.
What document would best help them?
scope management
= plan will outline the steps the project will take to conduct all scope processes
The customers of a new office renovation project are not too sure what the project will and will not do. The planning for the project has been completed and it’s now about to be executed.
Where can the customers look to see what work the project will not be doing?
scope statement lists exclusions, or work the project will not be doing
Mark was assigned a new project to install a new phone system. He feels he can learn more about the customer’s requirements if he watches them use their current analog system.
What tool or technique best describes his approach?
interpersonal & team skills
this is job shadowing > an example of the observation/conversation > part of interpersonal and team skills
A project team has completed a new smartphone for a major phone manufacturer. During testing, they realize it is very slow when it boots up. They have compared their boot time to a few other smartphones made by other companies and realize their phone is very slow.
What could the project team have used to ensure this was addressed during planning?
benchmarking
= used on projects to compare its performance or specifications to other projects or industry standards
While working on a project, the team has encountered many change requests from the customers and sponsor. The project manager has informed the team that the requirements were not collected in detail from the start of the project.
What would be the first action the PM and team could take?
- identify what was done during the planning processes to gain a better understanding of what went wrong
- redo the process of collect requirements if needed
- update the project management plan with the correct requirements
The project team has completed the new security alarm system for the building and has informed the project manager. The project manager inspected it and verified that it works according to all building and safety regulations.
What would be the next process the project manager should conduct?
validate scope
= get the sponsors or customers to give a formal acceptance in the validate scope process before closing the project or phase
During a major construction project of a large building the project manager realizes that the scope didn’t include a new safety regulation. If the building is completed and doesn’t include the regulation the building will not be approved for occupancy.
What should the project manager do next?
- analyze how the regulation will affect the project
From there, the project manager might have to get a change request to modify the project management plan to incorporate the regulation
