19-14 Managing Conflicts and disagreements in the work environment

Question 1

What three things provide direction on maintaining a work environment that is free from discrimination, harassment, hostile environment, retaliation, and hazing

Answer 1

1. Los Angeles City Policy
2. The Discrimination Prevention Policy Handbook (DPPH)
3. The Rules and Regulations (Code of Conduct)

Question 2

Fire Chief’s expectation is that all members govern their behavior through abiding by all

Answer 2

1. City polities
2. Core Values
3. Code of Conduct
4. DPPH
5. and embrace our Mission Statement

Question 3

When conflicts and/or disagreements occur at the workplace that lead to disruptions in the work environment, ALL members shall

Answer 3

be given immediate review and understanding of the Department’s zero tolerance policy toward discrimination, harassment, and retaliation as noted in the Department’s DPPH

Question 4

For any act of violence or threat of violence refer to what

Answer 4

Workplace Violence Prevention Program(WVPP) in Book 75 and Dept Bulletin 18-04 (Workplace Violence Awareness Information)

Question 5

What is the goal of Workplace Assessment (WPA)

Answer 5

evaluation individual situations/circumstances to identify workplace violence concerns and to determine the appropriate level of intervention that is required