1.4.4 Motivation (Mayo Human Relations)

Question 1

What was Mayo’s theory

Answer 1

Human Relations theory

Question 2

What was Mayo’s theory based on

Answer 2

Based on the fact that employees have social needs and these must be fulfilled through their work

Question 3

Mayo believed that workers are not just concerned and motivated by money? T/F

Instead what are they better motivated by?

Answer 3

TRUE

better motivated by having their social needs met (something Taylor ignored)

Question 4

Methods, relating to social needs, that Mayo believed motivated employees (3)

Answer 4

• Better communication and two way communication between managers and workers
• Working in groups or team ( this meets their social needs)
• Greater manager involvement in employees working lives

Question 5

Cons of Mayos theory - 1

Answer 5

1) Too much focus on human relations may actually hinder productivity (e.g team working but not efficiently, too much communication)

Question 6

Pros of Mayos theory (3)

Answer 6

1) - Greater levels of communication & teamwork

2) - Improves productivity of employees as needs are met - they become satisfied

3) Improves employee retention