1.4.4= motivation

Question 1

What does having motivated staff mean?

Answer 1

Higher motivation leads to greater productivity which means less wastage and higher profitability for a business

Question 2

What are the four motivation theories?

Answer 2

Herzberg, taylor, mayo and maslow

Question 3

What did Herzberg state?

Answer 3

Employee satisfaction has two dimensions
1) hygiene- money, job security
2) motivational- achievement, responsibility

Question 4

What did Taylor state?

Answer 4

That motivation is reliant on money, he believed the more productive, the more money you should get paid

Question 5

What did Mayo believe?

Answer 5

Believed workers don’t just care about money also motivated by having social needs met eg; working in groups

Question 6

What did Maslow believe?

Answer 6

There was a hierarchy of needs:
1) self actualisation
2) esteem
3) social
4) safety
5) psychological

Question 7

What are 5 money motivational processes?

Answer 7

1) profit share
2)performance related to pay
3)piece work
4)commission
5)bonus

Question 8

What is profit share?

Answer 8

Employees paid an annual divide based on the firms levels of profit

Question 9

What are 8 non-financial motivational techniques?

Answer 9

1) delegation
2) consultation
3) empowerment
4) team working
5) flexible working
6) job enrichment
7) job rotation
8) job enlargement

Question 10

What is job enrichment, job enlargement and job rotation?

Answer 10

job enrichment= giving workers greater variety of tasks with greater responsibility
Job enlargement= giving workers more tasks of a similar nature of complexity to do
Job rotation= moving employees from one job to another

Question 11

Problems and strengths of taylor:

Answer 11

Problems: -viewed people as machines, instead of humans in a social setting
-Taylor overlooked that people work for other reason

Strengths: -increases efficiency
-standardisation of procedures for work that reduces error

Question 12

Problems and strengths of mayo:

Answer 12

-assumes workers and managers share the same goals
-it’s biased towards management, workers being manipulated into being productive by managers

Strengths:
-improved job satisfaction
-better communication as workers have open communication

Question 13

Problems and strengths of Maslow:

Answer 13

-some levels do not exist in certain individuals
-problems when deciding what levels have been satisfied

Strengths:
-higher employee satisfaction

Question 14

Problems of Hertzberg:

Answer 14

-problems with relying too much on what people say they find satisfying or dissatisfying at work as it’s subjective