1.4.1 approaches to staffing

Question 1

staff as an asset

Answer 1

treating staff as an asset.
developed with training and seen as a benefit to the business.
staff member is recruited, trained and developed.

Question 2

staff as a cost

Answer 2

staff training is seen as cost rather than adding value.
may make workers only work the minimum amount and not put in extra effort.
lower morale, and motivation.

Question 3

multiskilling

Answer 3

a workforce that can be moved around from one job to another.
more interesting jobs for workers

Question 4

part time workers

Answer 4

works less than full time hours.
no specific set amount of hours.
may be weekend to cover busy periods.

Question 5

temporary workers

Answer 5

can be full time.
can be employed on contract basis.
can be employed on seasonal basis.

Question 6

flexible working

Answer 6

may work at home
not always on the premises.
gives work life balance

Question 7

benefits to the employer of home working

Answer 7

reduced office running costs and overheads.
reduced travel-related problems.

Question 8

benefits to the employee of home working

Answer 8

staff can work from the comfort of their own home.
no time wasted travelling.
enables them to work around the needs of their family.
convenient

Question 9

drawbacks of home working

Answer 9

teamwork is difficult
may get distracted.
may work longer hours than they should

Question 10

outsourcing

Answer 10

marketing research, accounting, legal, recruitment and product.
helps with flexible workforce as an option to bring in or leave out as and when required

Question 11

economic factors

Answer 11

pattern of employment has changed.
full time permanent jobs lost.
part time service sector jobs, temporary work, zero hours contracts

Question 12

dismissal

Answer 12

worker may be dismissed for; absenteeism, gross misconduct, theft.
worker is not entitled to a payout from the business if dismissed

Question 13

redundancy

Answer 13

workers job no longer exists.
can be voluntary or compulsory.

Question 14

voluntary redundancy

Answer 14

some staff close to retirement take a voluntary redundancy to gain a payout

Question 15

compulsory redundancy

Answer 15

a member of staff must leave a job

Question 16

individual approach

Answer 16

the worker and the manager sit face to face to discuss terms and conditions of the workers contract.
may include pay, hours or responsibilities

Question 17

advantages of individual approach

Answer 17

no compromise because it is the views of one worker being discussed

Question 18

disadvantages of individual approach

Answer 18

the manager might not take any action following the discussion as its only one worker