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Question 1

It includes the processes required to identify the people, groups, or organizations that could impact or be impacted by the project, to analyze stakeholder expectations and their impact on the project, and to develop appropriate management strategies for effectively engaging stakeholders in project decisions and execution.

Answer 1

Project Stakeholder Management

Question 2

The process of identifying project stakeholders regularly and analyzing and documenting relevant information regarding their interests, involvement, interdependencies, influence, and potential impact on project success.

Answer 2

Identify Stakeholders

Question 3

The process of developing approaches to involve project stakeholders based on their needs, expectation, interests, and potential impact on the project.

Answer 3

Plan Stakeholder Engagement

Question 4

The process of communicating and working with stakeholders to meet their needs and expectations, address issues, and foster appropriate stakeholder engagement involvement.

Answer 4

Manage Stakeholder Engagement

Question 5

The process of monitoring project stakeholder relationships and tailoring strategies for engaging stakeholders through the modification of engagement strategies and plans.

Answer 5

Monitor Stakeholder Engagement

Question 6

The key benefit of this process is that it enables the project team to identify the appropriate focus for engagement of each stakeholder or group of stakeholders. This process is performed periodically throughout the project as needed.

Answer 6

Identify Stakeholders

Question 7

This process frequently occurs for the first time in a project either prior to or at the same time the project charter is developed and approved. It is repeated as necessary, but should be performed at the start of each phase and when a significant change in the project or the organization occurs.

Answer 7

Identify Stakeholders

Question 8

Activity that results in a list of stakeholders and relevant information such as their positions in the organization, roles on the project, “stakes,” expectations, attitudes (their levels of support for the project), and their interest in information about the project.

Answer 8

Stakeholder analysis

Question 9

Each of these techniques supports a grouping of stakeholders according to their level of authority (power), level of concern about the project’s outcomes (interest), ability to influence the outcomes of the project (influence), or ability to cause changes to the project’s planning or execution.

Answer 9

Power/interest grid, power/influence grid, or impact/influence grid

Question 10

This is a refinement of the grid models previously mentioned. This model combines the grid elements into a three-dimensional model that can be useful to project managers and teams in identifying and engaging their stakeholder community.

Answer 10

Stakeholder cube

Question 11

Describes classes of stakeholders based on assessments of their power (level of authority or ability to influence the outcomes of the project), urgency (need for immediate attention, either time-constrained or relating to the stakeholders’ high stake in the outcome), and legitimacy (their involvement is appropriate).

Answer 11

Salience model

Question 12

Classifies stakeholders according to their influence on the work of the project or the project team itself. Stakeholders can be classified in the following ways: upward, downward, outward or sideward.

Answer 12

Directions of influence

Question 13

This document contains information about identified stakeholders that includes but is not limited to: Identification information, Assessment information and Stakeholder classification

Answer 13

Stakeholder Register

Question 14

The key benefit is that it provides an actionable plan to interact effectively with stakeholders.

Answer 14

Plan Stakeholder Engagement

Question 15

It supports comparison between the current engagement levels of stakeholders and the desired engagement levels required for successful project delivery. The engagement level of stakeholders can be classified as follows: Unaware, Resistant, Neutral, Supportive or Leading

Answer 15

Stakeholder engagement assessment matrix

Question 16

The key benefit of this process is that it allows the project manager to increase support and minimize resistance from stakeholders. This process is performed throughout the project.

Answer 16

Manage Stakeholder Engagement

Question 17

Defined in the team charter set the expected behavior for project team members, as well as other stakeholders, with regard to stakeholder engagement.

Answer 17

Ground Rules

Question 18

The key benefit of this process is that it maintains or increases the efficiency and effectiveness of stakeholder engagement activities as the project evolves and its environment changes. This process is performed throughout the project.

Answer 18

Monitor Stakeholder Engagement