1.2.10 - Explain the possible consequences of failing to involve the end-user in the design process.

Question 1

For a system to be successful, who must its production involve?

Answer 1

For a system to be successful, the analysis and design must involve all key stakeholders including the client and the end users.

Question 2

Why is user involvement necessary?

Answer 2

Involvement, collaboration and active participation are critical because a project with poorly defined stakeholder goals is unlikely to be successful.

Question 3

Would could happen if the user isn’t involved in the development of a system?

Answer 3

The developed system may either solve a different problem, or deal with issues that are outside of the project scope.

Question 4

Outline the potential consequences of not involving the end user in the design process.

Answer 4

Without end user input there is a higher chance of designing an inappropriate solution. This may mean clients don’t use the solution. This can lead to wasted money and time. Productivity may be negatively affected.

Question 5

State 4 ways to maintain constant communication between the developers and the client.

Answer 5

1) Surveys
2) Interviews
3) Focus groups
4) Prototype feedback