1 - Design methods and processes - User-centred design

Question 1

What is user centred design?

Answer 1

Aims to improve users’ experience when using products

Follows the ISO 13407, to make the product more sucessful

Question 2

What should an ISO 13407 compliant product be?

Answer 2

• Take full account of users, the task being performed and the environment it will be used in
• Involve users during design and development
• Be refined using user-centred evaluation
• Result from an iterative design process
• Consider the whole user experience
• Use a team of peope with a range of skills/ specialties, such as:
  product designers, engineers, ergonomists, marketing specialists, industrial specialists

Question 3

What methods are used to meet the UCD standards mentioned previously?

Answer 3

• Apply ergonomics for ease and comfort
• Use anthropometric data for a good fit
• Observe people using products
• Make focus groups to identify issues with existing products
• Understand how users interact with products
• Improve user experience

Question 4

What are the 4 components of UCD

Answer 4

• Designing to meet needs, wants and values
• Investigative methods
• The development of a design proposal
• The planning, manufacture and evaluation of a prototype