04 Teamwork and Conflict Management Flashcards
Characteristics of a high-performance team (9)
- knows goals, tasks and has responsibility and abilities to achieve goals
- strong sense of togetherness
- members know personal strenghts and weaknesses
- open, direct communication
- leadership based on agreement acc. to maturity level of employees
- transparent target agreement, clearly operationalized measurement criteria
- everyone knows their role
- ability to recognize conflicts and courage to address and negotiate them
- motivation to continously develop team competence
Potential Advantages of working in a team
+ Greater knowledge achievement: sum if available knowledge
+ Higher creative performance: finding diverse ideas and innovative solutions
+ greater structuring performance: better assessment and decision of unclear situations
K C S - Knowledge, Creativity, Structuring
Potential Disadvantages of working in a team
- Groupthinking: desire for conformity suppresses deviant thinking and behaviour, limits creativity
- Risk shift: own risk awareness reduced, becoming more courageous under protection of group
- social loafing: working less in team than own one‘s own
G R S - Groupthinking, Risk shift, social loafing
Gender Question: Risky shift in teams
Risk acceptance in a group in much less in female only group
The more males - the more the average risk acceptance
Ringelmann Effect
- team member´s performance beginsto decrease as its team´s size increases
- causes: shared responsibilities, decrease in motivation
coordinating actions by many will increase the inefficienices
How to reduce the Ringelmann effect
- Limit group size to 5
- Emotional inclusion of members
- Challenging goals and tasks
- Identifiable performance contribution of each individual
- Benchmarking: Performance comparison with others
Team Phase Model - Tuckman
development of team, from strangers to being able to perform
Phase 1: Forming
Phase 2: Storming
Phase 3: Norming
Phase 4: Performing
FSNP
Tuckman: Phase 1
Test
Forming
- pleasant, unpersonal, excited, cautious, probing
More like strangers, everything new
Tuckman: Phase 2
Close Combat
Storming
-confrontation
-underlying conflicts
-clique formation
-difficult to move forward
-posotioning and rank struggles
First problems to arise
Tuckman: Phase 3
Orientation,
Norming
- Development of manners
- Behvaioural Development
- Building a feedback culture
- Confrontation of points of view
Starting to know how to function as a team, starting to build sense of togetherness
Tuckman: Phase 4
Perfroming, Merging
- imaginative
- flexible
- open
- efficient
- ready to perform
- solidary and helpful
Tuckman according to the Hersey/ Blanchard Model
Phase 1: Forming is Telling
Phase 2: Stroming is Training
Phase 3: Norming is Coaching
Phase 4: Performing is Delegation
What are the five dysfunctions of a team?
by Lencioni
Absence of trust: Invincibility
Absence of conflict: Fake harmony
Lack of commitment: Ambiguity
Aviodance of responsibility: Low standarts
Ignorance to results: Status and Ego
I H A L S
What kind of conflicts are there and how do they arise?
Factual conflicts - facts
Relational conflicts - position towards another
Perception conflicts - facts vs. interpretation
Role conflicts - fulfillment of expectations
Goal conflicts - efficiency or atmosphere?
Distribution conflicts - budget/ personnel
What are the Advantages of working in a team?
- Greater knowledge achievement - sum of available knowledge is max
- Higher creative performance - finding diverse ideas and solutions
- Greater structuring performance - better decision of unclear/ uncertain situations
