z10_test Flashcards
What happens when you enable the assignment parameter “Limit work by points”?
A) If resources have shifts assigned to them with point values, routing will not assign activities whose cumulative point total exceeds the shift point value.
B) Routing will not assign a given activity if that activity’s point value exceeds the resource’s maximum personal point limit.
C) Routing will use each activity’s unique point value to prioritize assignment of higher point activities over lower point activities.
D) If a resource has a point value configured on their Resource Information screen, routing will limit assignment of additional activities if the cumulative point total exceeds the resource’s point limit
D) If a resource has a point value configured on their Resource Information screen, routing will limit assignment of additional activities if the cumulative point total exceeds the resource’s point limit
A customer has the following Outbound Integration Channel requirements for data associated with the Activity Fields entity;
- For the Daily Extract channel, include the fields Activity ID, Activity Date, Activity Status, Customer Name, and the Activity Resolution Reason Code custom property.
- For the BICS channel, include the same fields, but the columns associated with the Activity ID and Activity Status fields should be Appointment ID and Appointment Status respectively.
- For the DBaaS channel, include the fields and naming conventions listed for the BICS channel, but also add the fields Resource ID and Route ID.
Which approach must be taken to accomplish these goals?
A) Create a Single Outbound Integration Channel to be shared between all three; change the c names and add the additional fields for each integration as appropriate
B) Explain to the customer that it cannot be done; the fields for each entity must be consistent across the different channels.
C) Create one Outbound Integration Channel for the Daily Extract and BICS, and a second, separate one for the DBaaS channel.
D) Create separate Outbound Integration Channels for each, specifying the different field and naming convention requirements.
D) Create separate Outbound Integration Channels for each, specifying the different field and naming convention requirements.
Which option is correct when “Sharing of the skill in Teamwork” is set to “Summary” for the technicians that have the option to share skills?
A) The team gets the total sum of work skill levels of all the team members.
B) The team gets the maximal work skill level of all the team members.
C) The team gets the total sum of work skill levels of just one of the team members.
D) The assigned work skill assigned to a member does not affect the skills of the team.
D) The assigned work skill assigned to a member does not affect the skills of the team.
Your customer has technicians in the field and at times they need to move an activity to another technician using Collaboration. How do you enable this functionality for your customer?
A) Enable the “Allow activity move from non-scheduled pool to scheduled one” for the “Technician” User Type.
B) Enable the ‘Allow activity move via chat” for the “Technician” User Type.
C) Enable the “Allow activity reschedule / move to non-scheduled pool” for the “Technician” User Type.
D) Enable the “Allow inventory move via chat” for the “Technician” User Type.
B) Enable the ‘Allow activity move via chat” for the “Technician” User Type.
A company needs their field workers to be able to install inventory once an activity is in ‘Started’ status. Which screen configuration option supports this requirement?
A) Enable the ‘Install’ action within the Edit/View Activity context.
B) Enable the ‘Install’ action within the Inventory Grid context.
C) Enable the ‘Install’ action within the Add/Details Inventory context.
D) Enable the ‘Install’ action within the Start Activity context.
B) Enable the ‘Install’ action within the Inventory Grid context.
Which two statements are correct regarding the use of planned capacity management?
(Choose two.)
A) Planned capacity can be automatically calculated by entering the preferred variance as compared to available capacity.
B) Planned capacity can only be set if the capacity area is configured to manage booking based on time slots.
C) Planned capacity can be set at the day level only for a given capacity area and its organization units.
D) Planned capacity can be entered either by resources or capacity (days, hours, minutes) depending on what is configured in the ‘Working time unit’ parameter.
E) Planned capacity can be set at the day, capacity category and time slot levels for a given capacity area and its organization units.
C) Planned capacity can be set at the day level only for a given capacity area and its organization units.
D) Planned capacity can be entered either by resources or capacity (days, hours, minutes) depending on what is configured in the ‘Working time unit’ parameter.
Which statement is correct regarding Time Slots?
A) is a configured interval that defines when an activity has to be started
B) is the time window promised to the customer within which an activity must be finished
C) is the time window promised to the customer within which an activity must be finished; automatically assigned by the OFSC Routing Engine
D) is an interval that defines when an activity has to be started; automatically assigned by the OFSC Routing Engine
A) is a configured interval that defines when an activity has to be started
A company wants its technicians to be able to look for and pick up activities within a 10-mile radius of their current location. What setting is required to support this 10-mile restriction?
A) Set the Center Point Home Zone radius in the route plan to 10 miles.
B) Set the Nearby Radius parameter on the Business Rules screen to 10 miles.
C) Enable the technician to select the “Show Resource Location on the Map” option in the map view in OFSC Mobility with a 10-mile filter selection.
D) Create an activity filter with the condition: radius = 10 and enable the technician to be able to use that activity filter in OFSC Mobility.
C) Enable the technician to select the “Show Resource Location on the Map” option in the map view in OFSC Mobility with a 10-mile filter selection.
Which three Launch Conditions include configurable trigger thresholds?
(Choose three.)
A) ‘Route is activated’
B) ‘Service request is created’
C) ‘Activity is not started after the ETA’
D) ‘Route is not activated’
E) ‘Next activity is about to start’
F) ‘Estimated time of arrival has changed’
A) ‘Route is activated’
B) ‘Service request is created’
C) ‘Activity is not started after the ETA’
A company has a policy that even if they route a full day’s work to a technician, they would only like to reveal the next two activities on the technician’s route on their mobile device.
How do you use filters to satisfy this requirement?
A) Create an activity filter with “Activity location < 2” and set the filter in the Restriction and Filters tab for the User Type of the technician.
B) Create an activity filter with “Pending Activity Order in 1,2” and set the filter in the Restriction and Filters tab for the User Type of the technician.
C) Create an activity filter with “Activity Scheduled in 1,2” and set the filter in the Restriction and Filters tab for the User Type of the technician.
D) Create an activity filter with “Position in route < 2” and set the filter in the Restriction and Filters tab for the User Type of the technician.
C) Create an activity filter with “Activity Scheduled in 1,2” and set the filter in the Restriction and Filters tab for the User Type of the technician.
Which statement is correct regarding the capabilities of ‘reoptimization’ within an Oracle Field Service Cloud (OFSC) routing plan?
A) In general, the higher the reoptimization penalty % is set, the less impact reoptimization will have on activities already assigned to routes.
B) ‘Minimize summary travel’ is one of the selectable goals within the Reoptimization section of a routing plan.
C) Reoptimization filters are used to specify the costs of not assigning certain types of activities as well as lateness tolerances.
D) Reoptimization can be enabled for manual, once-a-day, recurrent, immediate and sequential routing plans.
B) ‘Minimize summary travel’ is one of the selectable goals within the Reoptimization section of a routing plan.
A customer wants to integrate OFSC with their existing DBaaS instance. Which option lists the steps necessary to take to set up the real-time transfer of OFSC data directly into DBaaS?
A) Create an outbound integration channel for DBaaS, select the data set entities specifying ‘realtime’ as the data transfer option, then add fields to the entities.
B) Create an outbound integration channel for DBaaS, select the data set entities specifying ‘once daily’ as the data transfer option, then add fields to the entities.
C) Clone the Daily Extract outbound integration channel as a DBaaS channel, select the data set entities specifying ‘once daily’ as the data transfer option, then add fields to the entities.
D) Clone the Daily Extract outbound integration channel as a DBaaS channel, select the data set entities specifying ‘real-time’ as the data transfer option, then add fields to the entities.
A) Create an outbound integration channel for DBaaS, select the data set entities specifying ‘realtime’ as the data transfer option, then add fields to the entities.
A customer has a requirement that as part of the process of a resource completing an activity, a report in .PDF format containing the activity completion details be generated automatically.
How can this be correctly achieved?
A) Configure the custom report within a Dashboard and retrieve it via the Core API at the time of activity completion
B) Develop a javascript plug-in to generate the .PDF report at the time of activity completion.
C) Add the custom report to a Dashboard in OFSC, where it can be scheduled and downloaded.
D) Add the ‘create_report’ action to the ‘End Activity’ screen context and configure it to generate in .PDF format.
A) Configure the custom report within a Dashboard and retrieve it via the Core API at the time of activity completion
A client requires that an updated customer’s signature and site photograph be captured for all ‘reopened’ activities. Which property and screen configuration step meets this requirement?
A) Set the signature and site photograph properties to have ‘blank’ default values when the condition of ‘astatus = reopen’ is met.
B) Ensure that the ‘Clone property data on Reopen or Prework’ parameter is deselected for the signature and site photograph properties.
C) Set a Regular Expression for the signature and site photograph properties with an assigned value of ‘Updated’.
D) Select the ‘Clone property data on Reopen or Prework’ parameter on the ‘Reopen Activity’ context and enter the appropriate properties in the ‘Exceptions’ list.
B) Ensure that the ‘Clone property data on Reopen or Prework’ parameter is deselected for the signature and site photograph properties.
A dispatcher needs to be able to quickly see which contractor technicians working an 8 AM – 5 PM shift have started working for the current day. How do you configure the system to support this requirement?
A)Configure the Resources list to ensure that values for the ‘Show/Hide Resources with Activated Queues’ and ‘Resource Type’ filters can be selected.
B)Create a step within a Message Scenario to set an ‘Activated’ custom property for the resource whenever the 8 AM – 5 PM shift is assigned.
C) Configure a resource filter with the conditions: ‘Resource Type in Contractor’, ‘Shift in 8 AM – 5 PM’, and ‘Activated is not null’ for use within the List/Time/ Map/Daily views.
D) Enable the Messages report within a Dashboard, which can be filtered by the ‘Activate’ launch condition and ‘Resource Type’ for the current date.
C) Configure a resource filter with the conditions: ‘Resource Type in Contractor’, ‘Shift in 8 AM – 5 PM’, and ‘Activated is not null’ for use within the List/Time/ Map/Daily views.
