Z10_2 Flashcards
An Oracle Field Service Cloud (OFSC) Enterprise customer has enabled Street-Level Routing (SLR) for a particular routing plan. Which additional capability becomes available as a result of this routing feature being enabled
A) the ability to set travel optimization goals based on predicted traffic data.
B) the ability to set travel optimization goals based on current traffic data.
C) the ability to set travel optimization goals either based on time or distance.
D) the ability to set travel optimization goals either based on cost or resource utilization.
C) the ability to set travel optimization goals either based on time or distance.
An activity with an “Installation” work skill exists in a bucket and is ready to be routed. The resource has no work skills designated on his or her record, but qualifies for that activity in all other categories.
How does routing handle the assignment of this activity?
A) Routing allows the activity to be assigned to that resource.
B) Routing does not assign the activity to the resource and removes all assigned work that exists on that resource.
C) Routing fails with a “no resource with required work skills” error.
D) Routing uses the work skill conditions to add the missing “Installation” work skill to the resource before assigning the activity to that resource.
D) Routing uses the work skill conditions to add the missing “Installation” work skill to the resource before assigning the activity to that resource.
When creating a filter for use within the List/Time/Map/Daily screens in Oracle Field Service Cloud (OFSC), which option specifically enables a user interacting with the filter on those screens to enter a value of their choice?
A) Select the ‘Dynamic’ option when specifying the filter conditions.
B) Select the ‘In’ operator option when specifying the filter conditions.
C) Select the ‘Is not empty’ option when specifying the filter conditions.
D) Select the ‘Contains’ operator option when specifying the filter conditions.
A) Select the ‘Dynamic’ option when specifying the filter conditions.
Which two statements are correct regarding String and Integer properties?
A) Both properties can include regular expressions.
B) Both properties are limited in terms of which entity types they can be associated with.
C) Both properties can contain alphanumeric characters and punctuation.
D) Both properties can contain Geolocation elements.
A) Both properties can include regular expressions.
C) Both properties can contain alphanumeric characters and punctuation.
Your customer has a group of technicians who are working in the following rotating shifts:
- Two consecutive weeks: Monday through Friday from 8 AM to 5 PM
- Next two consecutive weeks: Monday through Friday from 9 AM to 6 PM and also Saturday from 11 AM to 1 PM
- During the Monday through Friday shifts, lunch is every day at 1 PM.
Which configuration supports this rotating shift requirement?
A) Create one shift with two work schedules. Each work schedule must include a repeating act for lunch
B) Create one work schedule with three shifts. Two of those shifts must include a repeating activity for lunch.
C) Create a work schedule with two shifts. Each of those shifts must include a repeating activity for lunch.
D) Create a work schedule with three shifts. Each shift must include a repeating activity for lunch.
E) Create one shift with two “working time” calendars and include a repeating activity for lunch
C) Create a work schedule with two shifts. Each of those shifts must include a repeating activity for lunch.
A company very occasionally outsources some ad-hoc jobs to workers that are not employed directly by that company, and as such have created a new Resource Type in OFSC with the ‘Resource is a contingent worker1 feature enabled.
Which three of the following are correct regarding how those contingent workers will be handled by OFSC?
A) Contingent workers cannot participate in Teamwork within OFSC.
B) Contingent workers will be included in quota calculations, but routing will not assign activities to them.
C) Routing may assign activities to them, but contingent workers will not be included in quota calculations.
D) Contingent workers’ reported activity durations are not factored into company-wide statistics and estimations.
E) Contingent workers will be removed from the OFSC system if they have not activated a route m twelve continuous months.
A) Contingent workers cannot participate in Teamwork within OFSC.
C) Routing may assign activities to them, but contingent workers will not be included in quota calculations.
D) Contingent workers’ reported activity durations are not factored into company-wide statistics and estimations.
Your customer wants their technicians to see the same activity data in their Service within their Activity List in OFSC Mobility. Which configuration supports this requirement?
A) Add the appropriate activity properties to the Request Grid context in Mobility.
B) Add the “Activity” property to the “Identify service request by” identifier context.
C) Add the “Activity” property to the Request Grid context in Mobility.
D) Add the appropriate activity properties to the “Identify service request by” identifier context.
C) Add the “Activity” property to the Request Grid context in Mobility.
The Display setting “Idle Time Minimum” is set to 5 mins. What is the consequence of this setting?
A) Idle time that exceeds 5 mins in duration that is prior to an activity will cause that activity to show a red “jeopardy” color in OFSC Mobility.
B) The mobile resource’s alert panel will show an alert for occurrences of idle time estimated to exceed 5 mins in duration on the route.
C) Idle time that is estimated to be less than 5 mins in duration in the OFSC Mobility time view will be shown as 5 mins in duration.
D) Idle time estimated to be below 5 mins in duration will not be shown as idle time on the OFSC Mobility time view.
D) Idle time estimated to be below 5 mins in duration will not be shown as idle time on the OFSC Mobility time view.
Your customer identified that their current capacity indicators for major and critical capacity levels need to be modified. Which step must you take to solve this issue?
A) Go to Configuration > Display and modify the “Quota Settings”.
B) Go to Configuration > Business Rules and modify the Capacity intervals.
C) Go to Configuration > Capacity Categories and add or edit time slots.
D) Go to Configuration and add a new Capacity Category.
A) Go to Configuration > Display and modify the “Quota Settings”.
A company needs their mobile workers to be able to see which unassigned activities are located within a specific radius of their own location so that they can potentially assign and perform those jobs if they happen to have time along their routes.
Which option addresses that configuration requirement?
A) Add the ‘Nearby Activities’ action to the Activity List context for the mobile workers’ User Type and set the specific radius via the ‘Nearby Radius’ parameter on the Business Rules screen.
B) Add the ‘Nearby Activities’ action to the Activity List context for the mobile workers’ User Type and set the specific radius via the ‘Nearby Radius’ parameter on the Display screen.
C) Enable the ‘Nearby Activities’ screen within the Main Menu context for the mobile workers’ User Type and set the specific radius via the ‘Nearby Radius’ parameter on the Business Rules screen.
D) Enable the ‘Nearby Activities’ screen within the Main Menu context for the mobile workers’ User Type and set the specific radius via the ‘Nearby Radius’ parameter on the Display screen.
A) Add the ‘Nearby Activities’ action to the Activity List context for the mobile workers’ User Type and set the specific radius via the ‘Nearby Radius’ parameter on the Business Rules screen.
A dispatcher needs to be able to quickly see which contractor technicians working an 8 AM – 5 PM shift have started working for the current day. How do you configure the system to support this requirement?
A) Enable the Messages report within a Dashboard, which can be filtered by the ‘Activate’ launch condition and ‘Resource Type’ for the current date.
B) Create a step within a Message Scenario to set an ‘Activated’ custom property for the resource whenever the 8 AM – 5 PM shift is assigned.
C) Configure the Resources list to ensure that values for the ‘Show/Hide Resources with Activated Queues’ and ‘Resource Type’ filters can be selected.
D) Configure a resource filter with the conditions: ‘Resource Type in Contractor’, ‘Shift in 8 AM – 5 PM’, and ‘Activated is not null’ for use within the List/Time/ Map/Daily views.
D) Configure a resource filter with the conditions: ‘Resource Type in Contractor’, ‘Shift in 8 AM – 5 PM’, and ‘Activated is not null’ for use within the List/Time/ Map/Daily views.
Which two statements are correct regarding Delivery Windows in Oracle Field Service Cloud (OFSC)?
A) Delivery Windows are calculated for all Activity Types by default.
B) Delivery Windows are enabled per Resource Type calculations.
C) Delivery Windows are configurable by size and granularity as a global setting in OFSC.
D) Delivery Windows are enabled and calculated per Activity Type configurations.
E) Delivery Windows are configurable by size and granularity by Activity Type.
B) Delivery Windows are enabled per Resource Type calculations.
D) Delivery Windows are enabled and calculated per Activity Type configurations.
Your customer does not want to manage work zone assignments for each individual technician resource because all technicians can work in the same areas without bias or preference.
Which two options fulfill that customer requirement?
A) Create a single work zone group, with all zones included in the group, and assign it to the highest level in the resource tree.
B) Assign all work zones at the parent level in the Resource Tree.
C) Deselect “work zone support” in the routing plan configuration screen for all routing plans.
D) Create a single work zone with no work zone keys and assign it to all resources
E) Deselect “work zone support” in Business Rules to disable routing consideration of zones entirely.
A) Create a single work zone group, with all zones included in the group, and assign it to the highest level in the resource tree.
B) Assign all work zones at the parent level in the Resource Tree.
A customer requires that their dispatchers have the ability to modify activity start and end times for their technicians via the Core Manage interface when necessary.
Which option enables that ability?
A) Enable the “Allow action time adjustment in Manage” feature for the Dispatcher User Type.
B) Enable the “Allow action time adjustment in Manage” feature within the Add Activity/Activity Details context.
C) Enable the “Allow activity reorder inside the route” feature within the Dispatcher User Type.
D) Verify that access to Mobility is enabled within the Dispatcher User Type.
B) Enable the “Allow action time adjustment in Manage” feature within the Add Activity/Activity Details context.
Your customer has enabled “Calculate activity duration using statistics” with a “Default duration’ of 48 minutes for a new Activity Type called TV Upgrade. Your customer has created a new TV Upgrade activity with a manually set 30-minute duration.
Which statement is true regarding the estimated duration for this new TV Upgrade activity?
A) The activity duration is set as 48 minutes when no learned statistics are available.
B) The activity duration is set as 30 minutes when no learned statistics are available.
C) The activity duration is set as 30 minutes.
D) The activity duration is set as 48 minutes when learned statistics are available
E) The activity duration is set as 30 minutes when learned statistics are available.
F) The activity duration is set as 48 minutes.
F) The activity duration is set as 48 minutes.
