Z10_4 Flashcards
Which two statements are true about registering Applications in OFSC?
A) A unique Client ID and Client Secret must be entered for each registered Application.
B) Separate Applications must be registered if you will be integrating with both REST and SOAP APIs
C) If the API Access section is left blank, then by default, the Application has read/write access to all available OFSC APIs.
D) Applications support OAuth2 using tokens either from OFSC or external providers such as Oracle Identity Cloud Service.
E) Applications support restricting access to a white list of certain IP addresses.
A) A unique Client ID and Client Secret must be entered for each registered Application.
D) Applications support OAuth2 using tokens either from OFSC or external providers such as Oracle Identity Cloud Service.
Your customer wants their field technicians to identify potential upsell opportunities for a premium service they offer by asking their customer whether they would be interested in receiving a free three-month trial.
The technician needs to capture and validate customer details to complete this three-month trial.
Which three configurations meet this requirement?
A) Create an Integer property with two check boxes, one for “Yes” and another for “No”.
B) Create a String property with a Phone element and use a Regular Expression to ensure onl. properly formatted phone number can be entered if the customer would like to receive additional information
C) Create a File property with a Signature element for customers to complete if they are interested in receiving the trial.
D) Create an Enumeration property with two radio buttons, one for “Yes” and another for “No”.
E) Create a String property with an Email element and use Formatting to ensure that only a valid email address can be entered if the customer would like to receive additional information.
C) Create a File property with a Signature element for customers to complete if they are interested in receiving the trial.
D) Create an Enumeration property with two radio buttons, one for “Yes” and another for “No”.
E) Create a String property with an Email element and use Formatting to ensure that only a valid email address can be entered if the customer would like to receive additional information.
Your customer wants to configure an inner step message (“B”) to send an email if a previous message (“A” ) has Failed. Which statement explains how this can be supported?
A) In the Message Scenario screen’s Next Steps tab of message B, add message A as the Next Message Step with the final status Failed”.
B) In the Message Scenario screen’s Blocking Conditions tab of message B, add a condition that blocks the message when the message A’s status is NOT IN sent.
C) In the Message Scenario screen’s Blocking Conditions tab of message B, add a condition that blocks the message when the message A’s status is NOT IN failed.
D) In the Message Scenario screen’s Next Steps tab of message A, add message B as the Next Message Step with the final status “Failed”.
C) In the Message Scenario screen’s Blocking Conditions tab of message B, add a condition that blocks the message when the message A’s status is NOT IN failed
Which two statements are true regarding integrations between OFSC and DBaaS?
A) DBaaS integration enables OFSC to act as a system of record for activity data.
B) Integration supports the transfer of OFSC data directly into DBaaS either in bulk once per day or automatically in real-time.
C) Customers with a BICS instance can use DBaaS as a data source for data migration to extend the current BICS data limit.
D) Integration enables automatic bulk import of DBaaS data directly into OFSC as part of the Daily Upload file.
B) Integration supports the transfer of OFSC data directly into DBaaS either in bulk once per day or automatically in real-time.
C) Customers with a BICS instance can use DBaaS as a data source for data migration to extend the current BICS data limit.
Which two default attributes server as stand-alone keys for work zones?
A) Zip code
B) Completion Code
C) Fault code
D) City
E) Travel area
F) Service Code
A) Zip code
D) City
The “Activity has not been started X minutes after ETA” display warning is set to 10 minutes. An activity’s ETA is 9:00, the current time is 9:20 and the activity has not yet been started.
Which warning will take place as a result of that configuration setting?
A) The activity turns red
B) The activity turns red, a Resource Tree warning appears, and a message scenario is launched (if configured).
C) The activity turns red and a Resource Tree warning appears.
D) A Resource Tree warning appears and a message scenario is launched (if configured).
D) A Resource Tree warning appears and a message scenario is launched (if configured).
Your customer has enabled the setting ‘Personalize the estimation of activity duration’ for a given Resource Type. What is the consequence of this setting for resources of that type?
A) It permits the ability to set duration ratios based on the company-level duration estimations for new resources of this type.
B) It ensures that all new resources of this type will have the same duration ratios based on the company-level duration estimations.
C) It ensures that activity durations recorded for resources of this Resource Type will not be applied to company-level estimations.
D) It ensures that the same activity durations for resources of this type will be applied to all Activity Types.
D) It ensures that the same activity durations for resources of this type will be applied to all Activity Types.
A customer has technicians with varying degrees of training to perform installation work. Their current corresponding skill levels are:
Expert level value = 100
Fully Qualified level value = 50 Novice level value = 25
For activities that require expert technicians, there is already an “Installation” work skill in place to identify those high visibility activities and enforce that assignment rule.
However, another segment of mid-tier installation activities must be assigned to technicians that are at least novices, but even better if they are considered fully qualified.
Which configuration satisfies the requirement of assigning those mid-tier installation activities?
A) Create a Mid-Tier Installation work skill where its condition has a Required level of 25 and a Preferable level of 50
B) Modify the existing Installation work skill’s conditions, setting the Required level to 50, the Preferable level to 25 and creating an additional condition to identify high visibility activities
C) Create a Mid-Tier Installation work skill where its condition has a Required level of 50 and a Preferable level of 25.
D) Modify the existing Installation work skill’s conditions, setting the Required level to 25, the Preferable level to 50 and creating an additional condition to identify high visibility activities
D) Modify the existing Installation work skill’s conditions, setting the Required level to 25, the Preferable level to 50 and creating an additional condition to identify high visibility activities
On the Quota screen in Oracle Field Service Cloud (OFSC), there is a column that displays values for ‘Other Activities’. Which describes the ‘Other Activities’ that contribute to the values displayed in that column?
A) activities that have specifically been added by field resources using the ‘Add Activity’, ‘Prework’ or ‘Reopen’ actions.
B) activities that consume capacity but are not associated with the capacity categories or time slots configured for a given Capacity Area.
C) non-scheduled activities that exist within the Capacity Area bucket.
D) non-scheduled activities that are either within the Capacity Area bucket or currently assigned to resources routes.
B) activities that consume capacity but are not associated with the capacity categories or time slots configured for a given Capacity Area.
Your customer offers a “triple play” service where an installation requires three work skills: “Cable”, “Internet”, and “Phone”. To accommodate this service, a work skill group has been set up called “Triple Play”, and it includes each of those three skills with levels of 100.
This work skill group is assigned to all technicians, and it is also associated with a “Triple Play” capacity category. One of the technicians named Billy Bishop also has the “Cable” work skill individually assigned with a level of 50.
Which two statements are true effect this configuration has on activity assignments and capacity management?
A) An activity with a single work skill “Cable”, with a “Required” level of 100, can be automatically assigned to Billy Bishop.
B) An activity with a single work skill “Cable”, with a “Required” level of 100, will not consume capacity from the “Triple Play” capacity category.
C) An activity with a single work skill “Cable”, with a “Required” level of 100, will consume capacity, from the “Triple Play’ capacity category
D) An activity with a single work skill “Cable”, with a “Required” level of 100, will not be automatically assigned to Billy Bishop.
C) An activity with a single work skill “Cable”, with a “Required” level of 100, will consume capacity, from the “Triple Play’ capacity category
D) An activity with a single work skill “Cable”, with a “Required” level of 100, will not be automatically assigned to Billy Bishop.
A company has technicians in a local Austin office, which has been configured as a bucket within OFSC.
They want all their technicians to work in the AUSTIN_SOUTHWEST_WKZN work zone but would also like the technicians Sandra Bernstein and Larry Johnson to work in the AUSTIN_NORTHWEST_WKZN work zone as well.
How should you set the work zones in the Resource Tree for that local Austin office?
A) Set both the AUST1N_S0UTHWEST_WKZN and the AUST1N_N0RTHWEST_WKZN at the Austin bucket level only.
B) Set the AUSTIN_SOUTHWEST_WKZN work zone at the Austin bucket level only.
C) Set the AUSTIN_SOUTHWEST WKZN work zone at the Austin bucket level and also set the AUSTIN_NORTHWEST_WKZN and the AUSTIN_SOUTHWEST_WKZN work zones individually on Sandra Bernstein and Larry Johnson.
D) Set the AUSTIN_SOUTHWEST_WKZN work zone at the Austin bucket level and also set the AUSTIN_NORTHWEST_WKZN work zone individually on Sandra Bernstein and Larry Johnson.
C) Set the AUSTIN_SOUTHWEST WKZN work zone at the Austin bucket level and also set the AUSTIN_NORTHWEST_WKZN and the AUSTIN_SOUTHWEST_WKZN work zones individually on Sandra Bernstein and Larry Johnson.
