Z10_1 Flashcards
A utility company sees several “New Connect” activities being dropped into the routing bucket during the day.
They want “Meter Read” activities to be removed from the technician’s route so that the “New Connect” activities can be assigned if the technician qualifies for the activity They enabled reoptimization in their route plan and created a reoptimization filter targeting the “Meter Read” activities.
What additional settings are required in the route plan to meet the desired behavior?
A) Set the reoptimization goal to “Assign high priority activities”. Then set cost of not assigning an act or “Meter Read” on activities in existing routes to “Low”, whereas cost of not assigning an activity for “New Connect” in activities in the routing bucket to “High”.
B) Set the reoptimization goal to “Assign high priority activities”. Then set cost of not assigning an activity for “Meter Read” on activities in existing routes to “High”, whereas cost of not assigning an activity for “New Connect” in activities in the routing bucket to “Low”.
C) Set the reoptimization goal to “Reduce Overdue”. Then set cost of not assigning an activity for “Meter Read” on activities in existing routes to “High”, whereas cost of not assigning an activity for “New Connect” in activities in the routing bucket to “Normal”.
D) Set the reoptimization goal to “Assign high priority activities”. Then set cost of not assigning an activity for “Meter Read” on activities in existing routes to “Highest”, whereas cost of not assigning an / for “New Connect” in activities in the routing bucket to “Normal”.
D) Set the reoptimization goal to “Assign high priority activities”. Then set cost of not assigning an activity for “Meter Read” on activities in existing routes to “Highest”, whereas cost of not assigning an / for “New Connect” in activities in the routing bucket to “Normal”.
Your customer requires the option for supervisors to “supervise” Junior engineers as they are performing certain activities.
For this functionality, you have created a new “Supervision” internal activity to manually link these activities so they start at the same time by different resources.
Which option is a valid way to configure this?
A) Create a new (simultaneous) Link Template with default values.
B) Create a new (related) Link Template with “Different Resources” Assignment Constraint.
C) Create a new (related) Link Template with default values.
D) Create a new (simultaneous) Link Template with “Different Resources” Assignment Constraint.
B) Create a new (related) Link Template with “Different Resources” Assignment Constraint.
Which two statements are true regarding the correlation between launch conditions and message scenarios within OFSC?
A) A given message scenario can only include one launch condition at a time.
B) A given launch condition can only be assigned to one message scenario at a time.
C) A given message scenario can include multiple launch conditions simultaneously.
D) A given launch condition can be assigned to multiple message scenarios simultaneously.
B) A given launch condition can only be assigned to one message scenario at a time.
C) A given message scenario can include multiple launch conditions simultaneously.
You configured an “early morning” time slot between 06:00 and 09:00 for the”Installation’ Activity. An installation activity with no SLA is assigned to a resource for tomorrow.
Which two statements are correct regarding how activities in Jeopardy will be displayed for this configuration?
A) A jeopardy warning will be displayed if this activity has not started and finished between 06:00 and 09:00 tomorrow.
B) A jeopardy warning will be displayed on the Resource Tree and Time/List/Map Views.
C) A jeopardy warning will be displayed on Time/List/Map Views only.
D) A jeopardy warning will be displayed if this activity has not started between 06:00 and 09:00 tomorrow.
E) A jeopardy warning will be displayed if this activity has not finished between 06:00 and 09:00 tomorrow.
F) A jeopardy warning will be displayed on the Resource Tree only
B) A jeopardy warning will be displayed on the Resource Tree and Time/List/Map Views.
F) A jeopardy warning will be displayed on the Resource Tree only
A company has just expanded it’s serviceable area in Europe to include coverage in Germany. As a result, many new users will need the OFSC interface screens to display in German.
Which of the following statements is correct about OFSC’s capabilities for addressing this new requirement?
A) Translations to OFSC native fields and custom properties can be made using either the Properties or Glossary export/import functionality.
B) Translations to OFSC native fields can be made using the Glossary export/import functionality, but custom properties can only be translated by exporting/importing the Properties list.
C) Once Germany is added as an “Available Country” from the Business Rules configuration screen, then the corresponding translations can be viewed and modified via the Glossary.
D) Once Germany is added as a “Language” from the Display configuration screen, then the corresponding translations can be viewed and modified via the Glossary.
C) Once Germany is added as an “Available Country” from the Business Rules configuration screen, then the corresponding translations can be viewed and modified via the Glossary.
Which three configurations will enable booking to automatically close?
A) specific capacity intervals at designated times, set for either the same day or from 1-5 days earlier
B) specific work zones at designated times, based on booking intervals including All Day intervals, set for either the same day or from 1-5 days earlier
C) specific booking intervals at designated times, set for either the same day or from 1- 5 days earlier
D) specific work zones at designated times, based on intersections of capacity categories and booking intervals, set for either the same day or from 1-5 days earlier
E) specific work zones at designated times, based on intersections of capacity categories and time slots, set for either the same day or from 1-5 days earlier
B) specific work zones at designated times, based on booking intervals including All Day intervals, set for either the same day or from 1-5 days earlier
D) specific work zones at designated times, based on intersections of capacity categories and booking intervals, set for either the same day or from 1-5 days earlier
E) specific work zones at designated times, based on intersections of capacity categories and time slots, set for either the same day or from 1-5 days earlier
A customer wants to change the information that displays in the Collaboration window when an activity is dragged into it. What needs to be modified to ensure that the preferred activity properties appear?
A) the ‘Activity details in chat’ context
B) the ‘Activities’ context
C) the ‘Identify activity by’ context
D) the ‘Activity hint’ context
B) the ‘Activities’ context
Your customer is currently closing booking automatically for their Capacity Categories but they want to be able to close booking per work zone because some of their work zones require additional work preparations.
Which step is required to enable this functionality?
A) If “Work Zone support” is enabled on Business Rules, there are no additional steps required to enable closure of booking per work zone.
B) Under Resource & Bucket Info, enable “Allow closing booking on work zone level” for every capacity-enabled bucket.
C) Under Quota > View > Configuration, enable “Allow closing booking on work zone level” for every capacity-enabled bucket.
D) Under Business Rules, enable “Allow closing booking on work zone level”.
A) If “Work Zone support” is enabled on Business Rules, there are no additional steps required to enable closure of booking per work zone.
Which two statements are correct regarding String and Integer property types?
A) Integer property types can be used for check box elements, whereas String property types can be used for phone numbers or email addresses
B) Both property types can contain Geolocation elements
C) Both property types can include regular expressions
D) Both property types can contain alphanumeric characters and punctuation
B) Both property types can contain Geolocation elements
C) Both property types can include regular expressions
You need to configure a property to display a list of a customer’s current subscribed services on your technician’s mobile device in an easily readable table format. How do you accomplish this?
A) Create a String property and use the Regular Expression and XSL Transformation fields.
B) Create a String property and use a Regular Expression to set the format of the table.
C) Create a String or File property and use the Regular Expression and XSL Transformation fields.
D) Create a File property and use a Regular Expression to set the format of the table.
E) Create a File property and use the Regular Expression and XSL Transformation fields.
C) Create a String or File property and use the Regular Expression and XSL Transformation fields.
A customer wants to create a message scenario that, when launched, sends an email to the address of the immediate parent of the resource the activity is assigned to within the Oracle Field Service Cloud (OFSC) organizational hierarchy.
Which describes the correct message scenario configuration to support this requirement?
A) In the Step Info section of the message scenario, select Recipient: ‘Dispatcher’, Delivery Channel ‘Email’.
B) In the Step Info section of the message scenario, select Recipient: ‘Resource’, Delivery Channel: ‘Email1.
C) In the Step Info section of the message scenario, select Recipient: ‘Customer’, Delivery Channel: ‘Email’.
D) In the Step Info section of the message scenario, select Recipient: ‘Use static address’, Delivery Channel: ‘Email’; In the Message Pattern section, enter the resource’s email address property label.
B) In the Step Info section of the message scenario, select Recipient: ‘Resource’, Delivery Channel: ‘Email1.
Which two settings must be configured to ensure that an alert will display in the Dispatch Console when a resource does NOT activate their route on time?
A) Create a resource filter that has an “Activated contains Activated” condition for use in the List/Time/Map/Daily views.
B) Select the “Enable ‘Not activated in time’ alert and trigger” within the appropriate Resource Types configuration screen.
C) Configure a message associated with the “Route is not activated” launch condition within a Message Scenario.
D) Configure the “Route has not been started XX minutes after the start time of resource work day” alert setting from the Display screen
B) Select the “Enable ‘Not activated in time’ alert and trigger” within the appropriate Resource Types configuration screen.
D) Configure the “Route has not been started XX minutes after the start time of resource work day” alert setting from the Display screen
Your customer has technicians in the field and at times they need to move an activity to another technician using Collaboration. How do you enable this functionality for your customer?
A) Enable the “Allow activity reschedule / move to non-scheduled pool” for the “Technician” User Type.
B) Enable the “Allow activity move from non-scheduled pool to scheduled one” for the “Technician” User Type.
C) Enable the “Allow inventory move via chat” for the “Technician” User Type.
D) Enable the ‘Allow activity move via chat” for the “Technician” User Type.
A) Enable the “Allow activity reschedule / move to non-scheduled pool” for the “Technician” User Type.
Your customer’s technicians need to be able to send a notification to a 3rd-party system that a particular step has been taken while working on an activity. You need to create an action link that can be used by the technician to initiate this notification. This message will use the launch condition “Service request is created”.
What base action must you specify?
A) ‘create_activity’
B) ‘create_request’
C) ‘change_activity’
D) ‘send_request’
B) ‘create_request’
What happens when you enable the assignment parameter “Limit work by points”?
A) If resources have shifts assigned to them with point values, routing will not assign activities whose cumulative point total exceeds the shift point value.
B) If a resource has a point value configured on their Resource Information screen, routing will limit assignment of additional activities if the cumulative point total exceeds the resource’s point limit
C) Routing will use each activity’s unique point value to prioritize assignment of higher point activities over lower point activities.
D) Routing will not assign a given activity if that activity’s point value exceeds the resource’s maximum personal point limit.
B) If a resource has a point value configured on their Resource Information screen, routing will limit assignment of additional activities if the cumulative point total exceeds the resource’s point limit
