Z10_3 Flashcards
A customer wants to ensure that their OFSC users’ passwords are unique and as secure as possible Which four options are available in OFSC for making passwords unique?
A) Password must contain letters.
B) Password must contain upper and lowercase letters.
C) Password must differ from old password.
D) Password must not contain more than X characters.
E) Password must contain special symbols.
F) Password must not contain personal details.
A) Password must contain letters.
C) Password must differ from old password.
E) Password must contain special symbols.
F) Password must not contain personal details.
A customer has chosen to override learned activity durations for a period of time, after which they will revert bads; to having Oracle Field Service Cloud (OFSC) provide duration estimations based on learned behavior.
Which statement is accurate regarding how the statistics override option works?
A) An activity duration overrides can be applied for a type of activity even if a given resource has not yet completed an activity of that type.
B) Even though an activity duration override is in effect, OFSC still compiles statistically learned values from reported field activities.
C) Activity duration overrides can only be started or stopped manually within the OFSC Core Application.
D) OFSC will begin updating statistically learned values from reported field activities once the override has stopped.
C) Activity duration overrides can only be started or stopped manually within the OFSC Core Application.
Which two statements are correct regarding Delivery Windows in Oracle Field Service Cloud (OFSC)?
A) Delivery Windows are calculated for all Activity Types by default.
B) Delivery Windows are enabled and calculated per Activity Type configurations.
C) Delivery Windows are configurable by size and granularity by Activity Type.
D) Delivery Windows are configurable by size and granularity as a global setting in OFSC.
E) Delivery Windows are enabled per Resource Type calculations.
B) Delivery Windows are enabled and calculated per Activity Type configurations.
E) Delivery Windows are enabled per Resource Type calculations.
An Oracle Field Service Cloud (OFSC) Enterprise customer has decided to provide their technicians with access to a map layer showing real-time traffic updates.
The User Type for those technicians has been updated with the ‘Use real-time traffic data’ feature enabled, and all activities will have resolved coordinates provided when they are created.
Which two statements are correct regarding that those technicians will experience when signed into the OFSC Core Application with that feature enabled?
A) Upon route activation, the travel durations to all of the activities along their route will be updated with real-time traffic data.
B) When the technician completes an activity, the travel durations to the rest of the activities along their route will be updated with real-time traffic data.
C) Upon route activation, only the travel duration to their first activity will be updated with real-time traffic data.
D) When the technician completes an activity, only the travel duration to their next activity will be updated with real-time traffic data.
B) When the technician completes an activity, the travel durations to the rest of the activities along their route will be updated with real-time traffic data.
C) Upon route activation, only the travel duration to their first activity will be updated with real-time traffic data.
Your customer wants to integrate OFSC with Oracle Knowledge Advanced Cloud.
What are the two main steps that must be taken as part of the integration process to allow Oracle Knowledge Advanced Cloud content to be accessed from the OFSC application?
A) The administrator or web developer must configure the Service Portal to display the Oracle Knowledge Advanced features.
B) The administrator must configure the Oracle Knowledge access settings in OFSC.
C) The administrator or web developer must configure an OIC platform instance to bridge the Oracle Service Cloud and OFSC instances.
D) Field personnel must be assigned Service Cloud access via the Service Portal interface.
E) The administrator or web developer must configure the Oracle Service Cloud Customer Portal to use the appropriate pages and widgets for displaying Oracle Knowledge Advanced features in the OFSC user interface.
B) The administrator must configure the Oracle Knowledge access settings in OFSC.
E) The administrator or web developer must configure the Oracle Service Cloud Customer Portal to use the appropriate pages and widgets for displaying Oracle Knowledge Advanced features in the OFSC user interface.
After reviewing the overall performance metrics of their workforce, a company identified that their technicians are frequently arriving at jobs late.
They want to use reoptimization to reduce the amount of lateness and improve their technicians’ on- time arrival. Which setting is required to do this?
A) Enable Reoptimization within the routing plan, then select “Reduce overdue.”
B) Enable Reoptimization within the routing plan, then select “Assign high priority activities.”
C) Enable Reoptimization within the routing plan, then select “Assign overdue activities.”
D) Enable Reoptimization within the routing plan, then select “Reduce overtime “
E) Enable Reoptimization within the routing plan, then select “Optimize routes.”
C) Enable Reoptimization within the routing plan, then select “Assign overdue activities.”
Which option enables a user to enter a value of their choice when creating a filter for use within the OFSC management views?
A) Ensure that the assigned User Type has read/write access to the Filters configuration screen.
B) Ensure that the filter is listed in the Restrictions and Filters section of the assigned User Type.
C) Deselect the “Dynamic” option when specifying the filter conditions.
D) Select the “Dynamic” option when specifying the filter conditions.
B) Ensure that the filter is listed in the Restrictions and Filters section of the assigned User Type.
What is the significance of the order of the activity filters within the Filters sections of the routing plan?
A) The lower in the list, the higher the priority routing considers activities matching that filter’s criteria.
B) The filters are ordered such that the first filter applies to activities in existing routes, the second filter applies to non-scheduled activities, and the third to scheduled activities in the bucket.
C) The higher in the list, the higher the priority routing considers activities matching that filter’s criteria.
D) The routing logic reviews the filters from top to bottom to determine which filter, and its associated costing parameters, should be applied when assigning the activity. Routing uses the fust matching filter and ignores the rest.
C) The higher in the list, the higher the priority routing considers activities matching that filter’s criteria.
Which two statements are true regarding the correlation between launch conditions and message scenarios within OFSC?
A) A given launch condition can be assigned to multiple message scenarios simultaneously.
B) A given message scenario can only include one launch condition at a time.
C) A given message scenario can include multiple launch conditions simultaneously.
D) A given launch condition can only be assigned to one message scenario at a time.
C) A given message scenario can include multiple launch conditions simultaneously.
D) A given launch condition can only be assigned to one message scenario at a time.
A customer is requesting to connect to a 3rd-party webpage via OFSC Mobility. They need to send some parameters to this webpage as part of the call.
Which configuration is correct when you create the Action Link to support this request?
A) Do not mark the Action Link as “Is plugin”, select the Type as “HTML5 application”, enter the URL and select “Use Plugin API”.
B) Mark the Action Link as “Is plugin”, select the Type as “HTML5 application”, enter the URL and select Main Menu items.
C) Mark the Action Link as “Is plugin”, select the Type as “Native application”, enter the URL, enter the parameters within the “POST data” section and select the “Disable the action link in offline option
D) Mark the Action Link as “Is plugin”, select the Type as “HTML5 application”, enter the URL and enter the parameters to be sent within the “POST data” section.
D) Mark the Action Link as “Is plugin”, select the Type as “HTML5 application”, enter the URL and enter the parameters to be sent within the “POST data” section.
Which three options are valid ‘Units of measure’ in a Resource Type’s ‘Load Threshold’ section, that are used to determine how the icons are displayed in the Dispatch Console based on the resource’s current load?
A) Working hours cost
B) Number of activities
C) Hours
D) Travel time cost
E) Time percent
F) Overtime cost
B) Number of activities
C) Hours
E) Time percent
A company needs their mobile workers to be able to see which unassigned activities are located within a specific radius of their own location so that they can potentially assign and perform those jobs if they happen to have time along their routes.
Which option addresses that configuration requirement?
A) Add the ‘Nearby Activities’ action to the Activity List context for the mobile workers’ User Type and set the specific radius via the ‘Nearby Radius’ parameter on the Display screen.
B) Add the ‘Nearby Activities’ action to the Activity List context for the mobile workers’ User Type and set the specific radius via the ‘Nearby Radius’ parameter on the Business Rules screen.
C) Enable the ‘Nearby Activities’ screen within the Main Menu context for the mobile workers’ User Type and set the specific radius via the ‘Nearby Radius’ parameter on the Display screen.
D) Enable the ‘Nearby Activities’ screen within the Main Menu context for the mobile workers’ User Type and set the specific radius via the ‘Nearby Radius’ parameter on the Business Rules screen.
B) Add the ‘Nearby Activities’ action to the Activity List context for the mobile workers’ User Type and set the specific radius via the ‘Nearby Radius’ parameter on the Business Rules screen.
Which option correctly describes the Time Limit setting within a routing plan?
A) No routing plans, assigned to a given bucket, will run if the current time has exceeded the Time Limit.
B) A recurrent routing plan will no longer run if the current time has exceeded the Time Limit configured for the plan.
C) A routing plan will be stopped once its runtime duration reaches the Time Limit.
D) The Time Limit setting controls whether overtime is allowed for the routing plan.
C) A routing plan will be stopped once its runtime duration reaches the Time Limit.
Which three statements are true regarding resource calendar options?
A) Nonworking reasons are set by default and cannot be modified.
B) Holidays for calendars are defined using the configuration option of Holidays.
C) Shifts can be used within a variety of work schedules.
D) Work Schedules can contain combinations of shifts and nonworking times.
E) Working time can contain multiple work schedules.
F) Nonworking time is used to identify known absences such as vacations or holidays.
C) Shifts can be used within a variety of work schedules.
D) Work Schedules can contain combinations of shifts and nonworking times.
F) Nonworking time is used to identify known absences such as vacations or holidays.
Which three Resource Type Roles can share work skills, inventory, and geolocation in teamwork?
A) Bucket
B) Field Resource
C) Tool
D) Vehicle
E) Organization Unit
A) Bucket
B) Field Resource
E) Organization Unit
