Final study deck

Question 1

Your customer identified that their current capacity indicators for major and critical capacity levels need to be modified. Which step must you take to solve this issue?

A) Go to Configuration > Capacity Categories and add or edit time slots.

B) Go to Configuration > Display and modify the “Quota Settings”.

C) Go to Configuration and add a new Capacity Category.

D) Go to Configuration > Business Rules and modify the Capacity intervals.

Answer 1

B) Go to Configuration > Display and modify the “Quota Settings”.

Question 2

What happens when you enable the assignment parameter “Limit work by points”?

A) If resources have shifts assigned to them with point values, routing will not assign activities whose cumulative point total exceeds the shift point value.

B) Routing will not assign a given activity if that activity’s point value exceeds the resource’s maximum personal point limit.

C) Routing will use each activity’s unique point value to prioritize assignment of higher point activities over lower point activities.

D) If a resource has a point value configured on their Resource Information screen, routing will limit assignment of additional activities if the cumulative point total exceeds the resource’s point limit

Answer 2

A) If resources have shifts assigned to them with point values, routing will not assign activities whose cumulative point total exceeds the shift point value.

Please read below —–
It limits the number of activities assigned to a resource based on the maximum points allowed within a resource’s shift. You must also enable Points Support in Business Rules.

Question 3

Which option is correct when “Sharing of the skill in Teamwork” is set to “Summary” for the technicians that have the option to share skills?

A) The team gets the total sum of work skill levels of all the team members.

B) The team gets the maximal work skill level of all the team members.

C) The team gets the total sum of work skill levels of just one of the team members.

D) The assigned work skill assigned to a member does not affect the skills of the team.

Answer 3

A) The team gets the total sum of work skill levels of all the team members.

Summary is everyone on the teams skill level combined
Maximal - highest persons skill on team
minimal - lowest persons skill on team
No sharing - team leaders skill level

Question 4

Your customer has technicians in the field and at times they need to move an activity to another technician using Collaboration. How do you enable this functionality for your customer?

A) Enable the “Allow activity move from non-scheduled pool to scheduled one” for the “Technician” User Type.

B) Enable the ‘Allow activity move via chat” for the “Technician” User Type.

C) Enable the “Allow activity reschedule / move to non-scheduled pool” for the “Technician” User Type.

D) Enable the “Allow inventory move via chat” for the “Technician” User Type.

Answer 4

B) Enable the ‘Allow activity move via chat” for the “Technician” User Type.

Question 5

A company needs their field workers to be able to install inventory once an activity is in ‘Started’ status. Which screen configuration option supports this requirement?

A) Enable the ‘Install’ action within the Edit/View Activity context.

B) Enable the ‘Install’ action within the Inventory Grid context.

C) Enable the ‘Install’ action within the Add/Details Inventory context.

D) Enable the ‘Install’ action within the Start Activity context.

Answer 5

B) Enable the ‘Install’ action within the Inventory Grid context.

Question 6

Which three options are valid ‘Units of measure’ in a Resource Type’s ‘Load Threshold’ section, that are used to determine how the icons are displayed in the Dispatch Console based on the resource’s current load?

A) Hours

B) Travel time cost

C) Time percent

D) Number of activities

E) Working hours cost

F) Overtime cost

Answer 6

A) Hours

C) Time percent

D) Number of activities

Question 7

Which statement is correct regarding Time Slots?

A) is a configured interval that defines when an activity has to be started

B) is the time window promised to the customer within which an activity must be finished

C) is the time window promised to the customer within which an activity must be finished; automatically assigned by the OFSC Routing Engine

D) is an interval that defines when an activity has to be started; automatically assigned by the OFSC Routing Engine

Answer 7

I think its A but i dunno
Time slots define when a technician should arrive and start an activity

Question 8

Which two statements are true regarding the correlation between launch conditions and message scenarios within OFSC?

A) A given message scenario can only include one launch condition at a time.

B) A given message scenario can include multiple launch conditions simultaneously.

C) A given launch condition can only be assigned to one message scenario at a time.

D) A given launch condition can be assigned to multiple message scenarios simultaneously.

Answer 8

B) A given message scenario can include multiple launch conditions simultaneously.

C) A given launch condition can only be assigned to one message scenario at a time.

Question 9

The “Activity has not been started X minutes after ETA” display warning is set to 10 minutes. An activity’s ETA is 9:00, the current time is 9:20 and the activity has not yet been started.

Which warning will take place as a result of that configuration setting?

A) The activity turns red

B) The activity turns red, a Resource Tree warning appears, and a message scenario is launched (if configured).

C) The activity turns red and a Resource Tree warning appears.

D) A Resource Tree warning appears and a message scenario is launched (if configured).

Answer 9

D) A Resource Tree warning appears and a message scenario is launched (if configured).

Question 10

A customer is planning on managing as many of their Oracle Field Service Cloud (OFSC) configuration elements as possible via the Metadata REST API. Which three objects can be both retrieved and created/modified via the Metadata API?

A) Properties

B) Applications

C) Capacity Areas

D) Capacity Categories

E) Organizations

Answer 10

B) Applications

C) Capacity Areas

D) Capacity Categories

Question 11

A company wants its technicians to be able to look for and pick up activities within a 10-mile radius of their current location. What setting is required to support this 10-mile restriction?

A) Set the Center Point Home Zone radius in the route plan to 10 miles.

B) Set the Nearby Radius parameter on the Business Rules screen to 10 miles.

C) Enable the technician to select the “Show Resource Location on the Map” option in the map view in OFSC Mobility with a 10-mile filter selection.

D) Create an activity filter with the condition: radius = 10 and enable the technician to be able to use that activity filter in OFSC Mobility.

Answer 11

B) Set the Nearby Radius parameter on the Business Rules screen to 10 miles.

Question 12

A customer plans to use the Core REST API ‘bulkUpdate’ command for loading activities into Oracle Field Service Cloud (OFSC). Which two statements are correct regarding how OFSC processes these requests?
(Choose two.)

A) If no activity is found matching the key field value in the request, then a new activity will be created.

B) The request is processed as a single transaction, meaning if one activity fails to process, then the entire transaction fails.

C) If no activity is found matching the key field value in the request, then the transaction fails and returns an error.

D) The request is processed as multiple transactions, meaning one cloud fail while others process successfully

Answer 12

A) If no activity is found matching the key field value in the request, then a new activity will be created.

D) The request is processed as multiple transactions, meaning one cloud fail while others process successfully

Question 13

An Oracle Field Service Cloud (OFSC) Enterprise customer has decided to provide their technicians with access to a map layer showing real-time traffic updates.

The User Type for those technicians has been updated with the ‘Use real-time traffic data’ feature enabled, and all activities will have resolved coordinates provided when they are created.

Which two statements are correct regarding that those technicians will experience when signed into the OFSC Core Application with that feature enabled?

A) When the technician completes an activity, only the travel duration to their next activity will be updated with real-time traffic data.

B) Upon route activation, the travel durations to all of the activities along their route will be updated with real-time traffic data.

C) Upon route activation, only the travel duration to their first activity will be updated with real-time traffic data.

D) When the technician completes an activity, the travel durations to the rest of the activities along their route will be updated with real-time traffic data.

Answer 13

C) Upon route activation, only the travel duration to their first activity will be updated with real-time traffic data.

D) When the technician completes an activity, the travel durations to the rest of the activities along their route will be updated with real-time traffic data.

Question 14

condition-driven launch conditions use with PCC messages

Answer 14

ETA
delivery window start
service window start

Question 15

Your customer does not want to manage work zone assignments for each individual technician resource because all technicians can work in the same areas without bias or preference.

Which two options fulfill that customer requirement?

A) Create a single work zone group, with all zones included in the group, and assign it to the highest level in the resource tree.

B) Create a single work zone with no work zone keys and assign it to all resources

C) Deselect “work zone support” in the routing plan configuration screen for all routing plans.

D) Deselect “work zone support” in Business Rules to disable routing consideration of zones entirely.

E) Assign all work zones at the parent level in the Resource Tree.

Answer 15

A) Create a single work zone group, with all zones included in the group, and assign it to the highest level in the resource tree.

E) Assign all work zones at the parent level in the Resource Tree.

Question 16

Your customer offers a “triple play” service where an installation requires three work skills: “Cable”, “Internet”, and “Phone”. To accommodate this service, a work skill group has been set up called “Triple Play”, and it includes each of those three skills with levels of 100.

This work skill group is assigned to all technicians, and it is also associated with a “Triple Play” capacity category. One of the technicians named Billy Bishop also has the “Cable” work skill individually assigned with a level of 50.

Which two statements are true effect this configuration has on activity assignments and capacity management?

A) An activity with a single work skill “Cable”, with a “Required” level of 100, can be automatically assigned to Billy Bishop.

B) An activity with a single work skill “Cable”, with a “Required” level of 100, will consume capacity, from the “Triple Play’ capacity category

C) An activity with a single work skill “Cable”, with a “Required” level of 100, will not be automatically assigned to Billy Bishop.

D) An activity with a single work skill “Cable”, with a “Required” level of 100, will not consume capacity from the “Triple Play” capacity category.

Answer 16

B) An activity with a single work skill “Cable”, with a “Required” level of 100, will consume capacity, from the “Triple Play’ capacity category

C) An activity with a single work skill “Cable”, with a “Required” level of 100, will not be automatically assigned to Billy Bishop.

Question 17

Your customer noticed a message that sometimes appears when they are moving activities between resources. The message reads “Soft skill mismatch” and the customer wants it changed to read “Resource does not meet Preferable work skill level”.

Which option fulfills that requirement?

A) From the Glossary, update the wording for the “Soft skill mismatch” entry within the “Move Activity to Resource Alert” category.

B) From My Display, enable “Show Placeholder IDs”, then turn the Glossary Editor on. When the original message appears when moving an activity, click the ID of the message and modify it to the new terminology.

C) From the Glossary, update the wording for the “Soft skill mismatch” entry within the “Move Activity Result” category.

D) From the Glossary, update the wording for the “Soft skill mismatch” entry within the “Activity Warning” category.

Answer 17

A) From the Glossary, update the wording for the “Soft skill mismatch” entry within the “Move Activity to Resource Alert” category.

Question 18

A customer wants to integrate OFSC with their existing DBaaS instance. Which option lists the steps necessary to take to set up the real-time transfer of OFSC data directly into DBaaS?

A) Create an outbound integration channel for DBaaS, select the data set entities specifying ‘realtime’ as the data transfer option, then add fields to the entities.

B) Create an outbound integration channel for DBaaS, select the data set entities specifying ‘once daily’ as the data transfer option, then add fields to the entities.

C) Clone the Daily Extract outbound integration channel as a DBaaS channel, select the data set entities specifying ‘once daily’ as the data transfer option, then add fields to the entities.

D) Clone the Daily Extract outbound integration channel as a DBaaS channel, select the data set entities specifying ‘real-time’ as the data transfer option, then add fields to the entities.

Answer 18

A) Create an outbound integration channel for DBaaS, select the data set entities specifying ‘realtime’ as the data transfer option, then add fields to the entities.

Question 19

A company has a policy in which all of their technicians’ working days will begin once they arrive at their first jobs, and end at the office depot after their last jobs. Resource ‘start’ locations are set to their home addresses and ‘end’ locations are set to the office depot address.

What Resource Type settings ensure that routing will support this requirement?

A) ‘Working Time includes the Travel Time to the first activity’ and ‘Working Time does not include the Travel Time from the last activity to the Resources End Locations’ are selected.

B) ‘Working Time does not include the Travel Time to the first activity’ and ‘Working Time includes the Travel Time from the last activity to the Resources End Location’ are selected.

C) ‘Working Time does not include the Travel Time to the first activity’ and ‘Working Time does not include the Travel Time from the last activity to the Resources End Location’ are selected.

D) ‘Working Time includes the Travel Time to the first activity’ and ‘Working Time includes the Travel Time from the last activity to the Resources End Location’ are selected.

Answer 19

B) ‘Working Time does not include the Travel Time to the first activity’ and ‘Working Time includes the Travel Time from the last activity to the Resources End Location’ are selected.

Question 20

*A customer has a requirement that as part of the process of a resource completing an activity, a report in .PDF format containing the activity completion details be generated automatically.

How can this be correctly achieved?

A) Configure the custom report within a Dashboard and retrieve it via the Core API at the time of activity completion

B) Develop a javascript plug-in to generate the .PDF report at the time of activity completion.

C) Add the custom report to a Dashboard in OFSC, where it can be scheduled and downloaded.

D) Add the ‘create_report’ action to the ‘End Activity’ screen context and configure it to generate in .PDF format.

Answer 20

A) Configure the custom report within a Dashboard and retrieve it via the Core API at the time of activity completion

Question 21

Which statement is true regarding Travel Areas in OFSC?

A) A Travel Area can be assigned to a bucket or a resource.

B) Travel Areas define a company’s serviceable geography and are made up of groups of work zones.

C) Travel between work zones within different Travel Areas will not be calculated for statistical use.

D) A given work zone can be assigned to multiple Travel Areas.

E) Statistics are calculated using the travels between Travel Areas.

Answer 21

B) Travel Areas define a company’s serviceable geography and are made up of groups of work zones.

Question 22

A company needs their mobile workers to be able to see which unassigned activities are located within a specific radius of their own location so that they can potentially assign and perform those jobs if they happen to have time along their routes.

Which option addresses that configuration requirement?

A) Add the ‘Nearby Activities’ action to the Activity List context for the mobile workers’ User Type and set the specific radius via the ‘Nearby Radius’ parameter on the Business Rules screen.

B) Enable the ‘Nearby Activities’ screen within the Main Menu context for the mobile workers’ User Type and set the specific radius via the ‘Nearby Radius’ parameter on the Business Rules screen.

C) Enable the ‘Nearby Activities’ screen within the Main Menu context for the mobile workers’ User Type and set the specific radius via the ‘Nearby Radius’ parameter on the Display screen.

D) Add the ‘Nearby Activities’ action to the Activity List context for the mobile workers’ User Type and set the specific radius via the ‘Nearby Radius’ parameter on the Display screen.

Answer 22

A) Add the ‘Nearby Activities’ action to the Activity List context for the mobile workers’ User Type and set the specific radius via the ‘Nearby Radius’ parameter on the Business Rules screen.

Question 23

Which two Resource Type roles offer the ability for routing to assign activities?
(Choose two.)

A) Field Resource

B) Tool

C) Bucket

D) Vehicle

E) Organization Unit

Answer 23

A) Field Resource

C) Bucket

Question 24

Which two default attributes serve as stand-alone keys for work zones?

A) Completion Code

B) Service Code

C) Zip code

D) Fault code

E) Travel area

F) City

Answer 24

C) Zip code

F) City

Question 25

Which option must you select when you are associating a preconfigured calendar to a resource that is made up of a combination of shifts and nonworking time?

A) Add working time to a resource’s calendar.

B) Add a shift override to a resource’s calendar.

C) Add a work schedule to a resource’s calendar.

D) Add a shift to a resource’s calendar.

Answer 25

C) Add a work schedule to a resource’s calendar.

Question 26

A customer is using the following within the “get_capacity” request of the SOAP Capacity API.

<date>2017-05-10</date>

<date>2017-05-15</date>

<location>general</location>

Given the body of the request, which statement is true regarding the dates that will be returned in the response?

A) The customer will obtain results for dates May 10th and May 15th.

B) The customer will obtain results for dates between May 10th and May 15th, both inclusive.

C) The customer will obtain results for dates between May 10th and May 15th, excluding May 15th.

D) Only if there is quota available, the customer will obtain results for dates between May 10th and May 15th.

Answer 26

B) The customer will obtain results for dates between May 10th and May 15th, both inclusive.

Question 27

Your customer is using SLAs for some Activity Types. The <sla_window_start> parameter is empty when sending those activities to OFSC via API. Which statement is true?</sla_window_start>

A) OFSC will set the start date depending on the Customer contract rules set within OFSC.

B) OFSC will use the Activity Creation Date as the SLA start.

C) OFSC always uses the Activity Creation Date as the SLA start date.

D) OFSC will use available capacity to determine the most suitable start date.

E) OFSC will not create the activity, and an error will be returned in the API response.

Answer 27

B) OFSC will use the Activity Creation Date as the SLA start.

Question 28

Which two statements are correct regarding Delivery Windows in Oracle Field Service Cloud (OFSC)?

A) Delivery Windows are enabled per Resource Type calculations.

B) Delivery Windows are calculated for all Activity Types by default.

C) Delivery Windows are enabled and calculated per Activity Type configurations.

D) Delivery Windows are configurable by size and granularity as a global setting in OFSC.

E) Delivery Windows are configurable by size and granularity by Activity Type.

Answer 28

C) Delivery Windows are enabled and calculated per Activity Type configurations.

D) Delivery Windows are configurable by size and granularity as a global setting in OFSC.

Question 29

Which two statements are correct regarding activity duration estimations?

A) An activity’s estimated duration will never change if the activity gets reassigned from one technician to another.

B) Historical data is not relevant for any activity duration calculations.

C) The durations of completed activities are the only ones used for future estimations.

D) An Activity Type’s “default duration” is applied when there are not enough learned statistics to use for estimations.

E) Travel statistics can influence activity duration estimations.

Answer 29

D) An Activity Type’s “default duration” is applied when there are not enough learned statistics to use for estimations.

C) The durations of completed activities are the only ones used for future estimations.

Question 30

A customer wants to create a message scenario that, when launched, sends an email to the address of the immediate parent of the resource the activity is assigned to within the Oracle Field Service Cloud (OFSC) organizational hierarchy.

Which describes the correct message scenario configuration to support this requirement?

A) In the Step Info section of the message scenario, select Recipient: ‘Customer’, Delivery Channel: ‘Email’.

B) In the Step Info section of the message scenario, select Recipient: ‘Resource’, Delivery Channel: ‘Email1.

C) In the Step Info section of the message scenario, select Recipient: ‘Use static address’, Delivery Channel: ‘Email’; In the Message Pattern section, enter the resource’s email address property label.

D) In the Step Info section of the message scenario, select Recipient: ‘Dispatcher’, Delivery Channel ‘Email’.

Answer 30

B) In the Step Info section of the message scenario, select Recipient: ‘Resource’, Delivery Channel: ‘Email1.

Question 31

*Your customer wants their technicians to see the same activity data in their Service within their Activity List in OFSC Mobility. Which configuration supports this requirement?

A) Add the “Activity” property to the Request Grid context in Mobility.

B) Add the appropriate activity properties to the “Identify service request by” identifier context.

C) Add the appropriate activity properties to the Request Grid context in Mobility.

D) Add the “Activity” property to the “Identify service request by” identifier context.

Answer 31

D) Add the “Activity” property to the “Identify service request by” identifier context.

Question 32

A company has technicians in a local Austin office in the United States, which has been configured as a bucket within Oracle Field Service Cloud (OFSC).

They want all of their technicians to be able to work within the AUSTIN_SOUTHWEST work zone, but also need just the technicians Sandra Bernstein and Larry Johnson to be able to work within the AUSTIN_NORTHWEST work zone as well.

Which work zone configuration option meets these requirements?

A) Assign the AUSTIN_SOUTHWEST work zone to the Austin bucket.

B) Assign the AUSTIN_SOUTHWEST work zone to the Austin bucket and also set the AUSTIN_NORTHWEST work zone individually on Sandra Bernstein and Larry Johnson’s resource records.

C) Assign the AUSTIN_SOUTHWEST work zone to the Austin bucket and also set the AUSTIN_NORTHWEST and the AUSTIN_SOUTHWEST work zones individually on Sandra Bernstein and Larry Johnson’s resource records.

D) Assign both the AUSTIN_SOUTHWEST and the AUSTIN_NORTHWEST work zones to the Austin bucket.

Answer 32

C) Assign the AUSTIN_SOUTHWEST work zone to the Austin bucket and also set the AUSTIN_NORTHWEST and the AUSTIN_SOUTHWEST work zones individually on Sandra Bernstein and Larry Johnson’s resource records.

Question 33

A scheduler has created center-points for the technicians located in a regional office. The requirement is for these technicians to predominantly stay strictly within the 5- mile radius when receiving Job assignments.

Which configuration puts the most restrictions on the radius for the technicians?

A) Home zone radius = 5 miles with overstep weight 4

B) Home zone radius = 5 miles with overstep weight 600

C) Home zone radius = 5 miles with overstep weight 2000

D) Home zone radius = 5 miles with overstep weight 9999

Answer 33

D) Home zone radius = 5 miles with overstep weight 9999

Question 34

Your customer wants to integrate OFSC with Oracle Knowledge Advanced Cloud.

What are the two main steps that must be taken as part of the integration process to allow Oracle Knowledge Advanced Cloud content to be accessed from the OFSC application?

A) Field personnel must be assigned Service Cloud access via the Service Portal interface.

B) The administrator or web developer must configure the Oracle Service Cloud Customer Portal to use the appropriate pages and widgets for displaying Oracle Knowledge Advanced features in the OFSC user interface.

C) The administrator must configure the Oracle Knowledge access settings in OFSC.

D) The administrator or web developer must configure the Service Portal to display the Oracle Knowledge Advanced features.

E) The administrator or web developer must configure an OIC platform instance to bridge the Oracle Service Cloud and OFSC instances.

Answer 34

B) The administrator or web developer must configure the Oracle Service Cloud Customer Portal to use the appropriate pages and widgets for displaying Oracle Knowledge Advanced features in the OFSC user interface.

C) The administrator must configure the Oracle Knowledge access settings in OFSC.

Question 35

A dispatcher needs to be able to quickly see which contractor technicians working an 8 AM – 5 PM shift have started working for the current day. How do you configure the system to support this requirement?

A) Configure a resource filter with the conditions: ‘Resource Type in Contractor’, ‘Shift in 8 AM – 5 PM’, and ‘Activated is not null’ for use within the List/Time/ Map/Daily views.

B) Configure the Resources list to ensure that values for the ‘Show/Hide Resources with Activated Queues’ and ‘Resource Type’ filters can be selected.

C) Enable the Messages report within a Dashboard, which can be filtered by the ‘Activate’ launch condition and ‘Resource Type’ for the current date.

D) Create a step within a Message Scenario to set an ‘Activated’ custom property for the resource whenever the 8 AM – 5 PM shift is assigned.

Answer 35

A) Configure a resource filter with the conditions: ‘Resource Type in Contractor’, ‘Shift in 8 AM – 5 PM’, and ‘Activated is not null’ for use within the List/Time/ Map/Daily views.

Question 36

A supervisor notices that some of the actions and status changes of technicians that work an 11 PM - 4 AM shift are being included in the next day’s daily extract file. The supervisor must have those actions included in the previous day’s daily extract.

What must be configured to enable those actions to be included in the previous day’s daily extract?

A) Set the Overnight work value to 4 hours past midnight on the Business Rules screen.

B) Set the BICS Settings on the Daily Extract screen to reflect the previous day.

C) Add the “Shift” property to the resource daily extract configuration.

D) Add the “Activity by Statuses” report to the Schedule Report menu item.

Answer 36

A) Set the Overnight work value to 4 hours past midnight on the Business Rules screen.

Question 37

A customer has the following Outbound Integration Channel requirements for data associated with the Activity Fields entity;

• For the Daily Extract channel, include the fields Activity ID, Activity Date, Activity Status, Customer Name, and the Activity Resolution Reason Code custom property.
• For the BICS channel, include the same fields, but the columns associated with the Activity ID and Activity Status fields should be Appointment ID and Appointment Status respectively.
• For the DBaaS channel, include the fields and naming conventions listed for the BICS channel, but also add the fields Resource ID and Route ID.

Which approach must be taken to accomplish these goals?

A) Create one Outbound Integration Channel for the Daily Extract and BICS, and a second, separate one for the DBaaS channel.

B) Explain to the customer that it cannot be done; the fields for each entity must be consistent across the different channels.

C) Create separate Outbound Integration Channels for each, specifying the different field and naming convention requirements.

D) Create a Single Outbound Integration Channel to be shared between all three; change the c names and add the additional fields for each integration as appropriate

Answer 37

C) Create separate Outbound Integration Channels for each, specifying the different field and naming convention requirements.

Question 38

Your customer wants help configuring a message scenario that, when launched, populates a proper* (A_TIME) with the time the message was created (message_time_of_creation).

What must be entered in the subject and body of the message pattern to support this requirement?

A) The message subject should be: A.TIME.
The message body should be: {message_time_of_creation}.

B) The message subject should be: message_time_of_creation. The message body should be: A^TIME.

C) The message subject should be: {message_time_oLcreation}. The message body should be: {A_TIM£}.

D) The message subject should be: {A_TIME}.
The message body should be: {message_time_of_creation}.

E) The message subject should be: {A_TIME}.
The message body should be: message_time_of_creation.

Answer 38

D) The message subject should be: {A_TIME}.
The message body should be: {message_time_of_creation}.

Question 39

A new Activity Type Group called ‘Low Priority Work1 has been created in Oracle Field Service Cloud (OFSC) and a number of Activity Types from the ‘Customer’ group have been moved into this new group.

You have been tasked to change the Time Slot for these Activity Types to ‘All-Day’ because they are low priority. How do you configure this via the Activity Types screen?

A) Select the first Activity Type within the group, click ‘Modify’ and set Time Slot to ‘All-Day’. Then use the ‘Clone’ function to update the remaining Activity Types.

B) Select the Activity Types within the group, and then click Time Slot and choose ‘AllDay’.

C) Modify the ‘Low Priority Work’ group and set the Time Slot to ‘All-Day’.

D) For every Activity Type you need to modify, click the ‘Modify’ action and select the ‘All-Day’ Time Slot for them.

Answer 39

D) For every Activity Type you need to modify, click the ‘Modify’ action and select the ‘All-Day’ Time Slot for them.

Question 40

Which two statements are correct regarding String and Integer property types?

A) Integer property types can be used for check box elements, whereas String property types can be used for phone numbers or email addresses

B) Both property types can contain alphanumeric characters and punctuation

C) Both property types can contain Geolocation elements

D) Both property types can include regular expressions

Answer 40

A) Integer property types can be used for check box elements, whereas String property types can be used for phone numbers or email addresses

D) Both property types can include regular expressions

Question 41

A customer wants to ensure that their OFSC users’ passwords are unique and as secure as possible Which four options are available in OFSC for making passwords unique?

A) Password must contain special symbols.

B) Password must contain letters.

C) Password must not contain personal details.

D) Password must not contain more than X characters.

E) Password must differ from old password.

F) Password must contain upper and lowercase letters.

Answer 41

A) Password must contain special symbols.

C) Password must not contain personal details.

E) Password must differ from old password.

F) Password must contain upper and lowercase letters.

Question 42

You are creating a new String property for field technicians to capture a customer’s email address and want to be sure that any entries are in a valid format. Which step is required to force a valid email address?

A) Enter an appropriate regular expression to validate entries.

B) Add a property hint that explains the proper format.

C) Enter the appropriate XSL transformation code to force valid entries.

D) Choose “Email” from the GUI drop-down list.

Answer 42

A) Enter an appropriate regular expression to validate entries.

everything that I’ve read just says “Email” from GUI drop-down list is clickable, not read/write.

Question 43

Your customer requires the option for supervisors to “supervise” Junior engineers as they are performing certain activities.

For this functionality, you have created a new “Supervision” internal activity to manually link these activities so they start at the same time by different resources.

Which option is a valid way to configure this?

A) Create a new (related) Link Template with default values.

B) Create a new (simultaneous) Link Template with default values.

C) Create a new (related) Link Template with “Different Resources” Assignment Constraint.

D) Create a new (simultaneous) Link Template with “Different Resources” Assignment Constraint.

Answer 43

D) Create a new (simultaneous) Link Template with “Different Resources” Assignment Constraint.

Creating a related link template could be used more for QA, follow up after initial appt.

Question 44

A customer wants to change the information that displays in the Collaboration window when an activity is dragged into it. What needs to be modified to ensure that the preferred activity properties appear?

A) the ‘Activity hint’ context

B) the ‘Identify activity by’ context

C) the ‘Activities’ context

D) the ‘Activity details in chat’ context

Answer 44

D) the ‘Activity details in chat’ context

Question 45

Which two customer requirements are solved using work skills?

A) Activity assignments do not result in overtime.

B) Activities that have building access restrictions are only routed to resources that have access to the building.

C) The expertise required to perform an activity

D) The expertise of a resource

Answer 45

C) The expertise required to perform an activity

D) The expertise of a resource

Question 46

A customer has chosen to override learned activity durations for a period of time, after which they will revert bads; to having Oracle Field Service Cloud (OFSC) provide duration estimations based on learned behavior.

Which statement is accurate regarding how the statistics override option works?

A) An activity duration overrides can be applied for a type of activity even if a given resource has not yet completed an activity of that type.

B) Even though an activity duration override is in effect, OFSC still compiles statistically learned values from reported field activities.

C) OFSC will begin updating statistically learned values from reported field activities once the override has stopped.

D) Activity duration overrides can only be started or stopped manually within the OFSC Core Application.

Answer 46

C) OFSC will begin updating statistically learned values from reported field activities once the override has stopped.

Question 47

A dispatcher notices that there are a lot of yellow dots within the resource trace route on the map of their technicians. Upon investigation, they find out that their technicians occasionally have to stop for about five minutes to verify the equipment in their truck en-route to a customer site.

It is determined that this Is acceptable behavior and should not be flagged on the resource trace. Which configuration setting will ensure that these 5-minute stops along the route do not result in yellow dots displaying on the Map view?

A) Set the ‘Departure/Parking time = 15 minutes’ on the Statistics configuration screen.

B) Set ‘Resource is considered idle if remains at the same location for more than 15 minutes and does not have started activity’ on the Business Rules configuration screen.

C) Deselect ‘Use durations reported to enhance company-wide estimations’ setting on the Resource Type configuration screen.

D) Set ‘Resource is considered to be at the activity location if the distance to it is less than 100 meters’ on the Business Rules configuration screen.

Answer 47

B) Set ‘Resource is considered idle if remains at the same location for more than 15 minutes and does not have started activity’ on the Business Rules configuration screen.

Question 48

You need to configure a property to display a list of a customer’s current subscribed services on your technician’s mobile device in an easily readable table format. How do you accomplish this?

A) Create a String property and use a Regular Expression to set the format of the table.

B) Create a File property and use a Regular Expression to set the format of the table.

C) Create a String property and use the Regular Expression and XSL Transformation fields.

D) Create a String or File property and use the Regular Expression and XSL Transformation fields.

E) Create a File property and use the Regular Expression and XSL Transformation fields.

Answer 48

C) Create a String property and use the Regular Expression and XSL Transformation fields.

Question 49

Your customer identified that their current capacity indicators for major and critical capacity levels need to be modified. Which step must you take to solve this issue?

A) Go to Configuration > Capacity Categories and add or edit time slots.

B) Go to Configuration > Display and modify the “Quota Settings”.

C) Go to Configuration > Business Rules and modify the Capacity intervals.

D) Go to Configuration and add a new Capacity Category.

Answer 49

B) Go to Configuration > Display and modify the “Quota Settings”.

Question 50

The Display setting “Idle Time Minimum” is set to 5 mins. What is the consequence of this setting?

A) The mobile resource’s alert panel will show an alert for occurrences of idle time estimated to exceed 5 mins in duration on the route.

B) Idle time estimated to be below 5 mins in duration will not be shown as idle time on the OFSC Mobility time view.

C) Idle time that exceeds 5 mins in duration that is prior to an activity will cause that activity to show a red “jeopardy” color in OFSC Mobility.

D) Idle time that is estimated to be less than 5 mins in duration in the OFSC Mobility time view will be shown as 5 mins in duration.

Answer 50

B) Idle time estimated to be below 5 mins in duration will not be shown as idle time on the OFSC Mobility time view.

Question 51

A Company has a policy that “Gas Leak” and “Repair” Activity Types must be scheduled immediately to the nearest field resource. In addition, the company needs to ensure that the system routes gas leaks with a higher priority than repairs.

What configuration must be used to support this requirement?

A) Create a route plan with the cost of not assigning set higher for “Gas Leak” than “Repair” and set the run schedule to Run Routing = Recurrent and Interval = 1 min.

B) Set the Activity Priority in the Business Rules screen to Property = Activity Type, Urgent = Gas Leak, Repair. Set the route plan run schedule = immediately.

C) Set a message step that updates the Resource ID property on the activity with the ID of the closest resource to the job when the activity is added to the bucket.

D) Set the Activity Priority in the Business Rules screen to Property = Activity Type, Urgent = Repair, Gas Leak. Set the route plan run schedule = immediately.

Answer 51

A) Create a route plan with the cost of not assigning set higher for “Gas Leak” than “Repair” and set the run schedule to Run Routing = Recurrent and Interval = 1 min.

Question 52

Which option enables a user to enter a value of their choice when creating a filter for use within the OFSC management views?

A) Ensure that the assigned User Type has read/write access to the Filters configuration screen.

B) Select the “Dynamic” option when specifying the filter conditions.

C) Ensure that the filter is listed in the Restrictions and Filters section of the assigned User Type.

D) Deselect the “Dynamic” option when specifying the filter conditions.

Answer 52

B) Select the “Dynamic” option when specifying the filter conditions.

Question 53

Which two statement are correct regarding activity assignment via Collaboration?
(Choose two.)

A) An activity dragged and dropped into a Collaboration chat with a resource can be automatically assigned without the resource having to accept it.

B) An activity broadcasted via Collaboration as part of any type of routing plan schedule gets assigned to the first technician to accept it.

C) An activity dragged and dropped into a Collaboration chat with a resource must be accepted by that resource in order for it to be assigned.

D) An activity broadcasted via Collaboration as part of an Immediate routing plan schedule gets assigned to the first technician to accept it.

Answer 53

C) An activity dragged and dropped into a Collaboration chat with a resource must be accepted by that resource in order for it to be assigned.

D) An activity broadcasted via Collaboration as part of an Immediate routing plan schedule gets assigned to the first technician to accept it.

Question 54

Your customer is currently closing booking automatically for their Capacity Categories but they want to be able to close booking per work zone because some of their work zones require additional work preparations.

Which step is required to enable this functionality?

A) Under Quota > View > Configuration, enable “Allow closing booking on work zone level” for every capacity-enabled bucket.

B) Under Business Rules, enable “Allow closing booking on work zone level”.

C) If “Work Zone support” is enabled on Business Rules, there are no additional steps required to enable closure of booking per work zone.

D) Under Resource & Bucket Info, enable “Allow closing booking on work zone level” for every capacity-enabled bucket.

Answer 54

A) Under Quota > View > Configuration, enable “Allow closing booking on work zone level” for every capacity-enabled bucket.

Question 55

A company has a policy that even if they route a full day’s work to a technician, they would only like to reveal the next two activities on the technician’s route on their mobile device.

How do you use filters to satisfy this requirement?

A) Create an activity filter with “Position in route < 2” and set the filter in the Restriction and Filters tab for the User Type of the technician.

B) Create an activity filter with “Activity location < 2” and set the filter in the Restriction and Filters tab for the User Type of the technician.

C) Create an activity filter with “Pending Activity Order in 1,2” and set the filter in the Restriction and Filters tab for the User Type of the technician.

D) Create an activity filter with “Activity Scheduled in 1,2” and set the filter in the Restriction and Filters tab for the User Type of the technician.

see Answer.

Answer 55

Create an activity filter with
Resource: Resource Type in Technician
Activity Schedule? is not empty
Pending Activity Order >= 0
Pending Activity Order <= 2

Question 56

A customer is currently closing booking automatically by capacity category within all of their Capacity Areas, but they also want to be able to close booking per work zone because some of their work zones require additional preparations.

Which step is required to enable this functionality?

A) On the Resources screen for each Capacity Area, enable the ‘Allow closing of booking on work zone level’ feature.

B) If ‘Work Zone support’ is enabled on the Business Rules screen, there are no additional steps required to enable closure of booking per work zone.

C) On the Quota Configuration screen for each Capacity Area, enable the ‘Allow closing of booking on work zone level’ feature.

D) On the Business Rules screen, enable ‘Allow closing of booking on work zone level’.

Answer 56

C) On the Quota Configuration screen for each Capacity Area, enable the ‘Allow closing of booking on work zone level’ feature.

Question 57

A customer has a few back office workers that need to be able to move certain activities to field technicians regardless of whether those technicians have the corresponding work skills that the jobs require or not.

Which configuration option ensures that those workers have the ability to override potential work skill mismatches when moving activities to field technicians?

A) Enable the ‘Ignore work zones / work skills mismatch on activity moves’ feature for the User Type (s) that those back office workers are assigned.

B) Enable the ‘Ignore work zones / work skills mismatch on activity moves’ feature for the Activity Type(s) that require the override ability.

C) Enable the ‘Ignore work zones / work skills mismatch on activity moves’ feature for the Resource Type(s) that those back office workers are assigned.

D) Enable the ‘Ignore work zones / work skills mismatch on activity moves’ feature for the Resource Type(s) of the field technicians to which the activities could be moved.

Answer 57

A) Enable the ‘Ignore work zones / work skills mismatch on activity moves’ feature for the User Type (s) that those back office workers are assigned.

Question 58

Which three Resource Type Roles can share work skills, inventory, and geolocation in teamwork?

A) Vehicle

B) Bucket

C) Organization Unit

D) Field Resource

E) Tool

Answer 58

A) Vehicle

D) Field Resource

E) Tool

Question 59

When creating a filter for use within the List/Time/Map/Daily screens in Oracle Field Service Cloud (OFSC), which option specifically enables a user interacting with the filter on those screens to enter a value of their choice?

A) Select the ‘Contains’ operator option when specifying the filter conditions.

B) Select the ‘Is not empty’ option when specifying the filter conditions.

C) Select the ‘In’ operator option when specifying the filter conditions.

D) Select the ‘Dynamic’ option when specifying the filter conditions.

Answer 59

D) Select the ‘Dynamic’ option when specifying the filter conditions.

Question 60

A field technician has been assigned a scheduled, but not-ordered activity that they need to perform later in a given day. Their company has a policy that requires their technicians to perform some advance testing as an administrative task prior to beginning work on these types of activities.

Which option enables them to account for their time performing these tasks?

A) Add a new ‘Prework’ custom property to the ‘Edit/View activity’ context in Oracle Field Service Cloud (OFSC).

B) Select the ‘Prework’ action from within the activity record in Oracle Field Service Cloud (OFSC).

C) Create a ‘start-before’ link template between the preliminary work and the scheduled work.

D) Create a ‘start-after’ link template between the preliminary work and the scheduled work.

Answer 60

A) Add a new ‘Prework’ custom property to the ‘Edit/View activity’ context in Oracle Field Service Cloud (OFSC).

Question 61

An Oracle Field Service Cloud (OFSC) Enterprise customer has decided to provide their technicians with access to a map layer showing real-time traffic updates.

The User Type for those technicians has been updated with the ‘Use real-time traffic data’ feature enabled, and all activities will have resolved coordinates provided when they are created.

Which two statements are correct regarding that those technicians will experience when signed into the OFSC Core Application with that feature enabled?

A) When the technician completes an activity, only the travel duration to their next activity will be updated with real-time traffic data.

B) Upon route activation, the travel durations to all of the activities along their route will be updated with real-time traffic data.

C) When the technician completes an activity, the travel durations to the rest of the activities along their route will be updated with real-time traffic data.

D) Upon route activation, only the travel duration to their first activity will be updated with real-time traffic data.

Answer 61

C) When the technician completes an activity, the travel durations to the rest of the activities along their route will be updated with real-time traffic data.

D) Upon route activation, only the travel duration to their first activity will be updated with real-time traffic data.

Question 62

You want to create a new Activity Type. Which three features are disabled when you select “Multi-day activity” or “enable segmenting or extended duration” ?

A) enable “day before trigger”

B) support of preferred resources

C) support of time slots

D) calculate activity duration using statistics

E) enable “not started” trigger

F) support of links

Answer 62

A) enable “day before trigger”

D) calculate activity duration using statistics

E) enable “not started” trigger

Question 63

Identify three examples of how filters are utilized within Oracle Field Service Cloud.

Answer 63

Filters have two primary uses—first, filters narrow down lists of activities or resources within the workspace area, based on defined fields and values. These filters are used within the Time, List, and Map views, providing an ad hoc reporting capability. Second, filters within routing plans predefine the information that determines how routing distributes activities across available resources.

Question 64

A company has just expanded it’s serviceable area in Europe to include coverage in Germany. As a result, many new users will need the OFSC interface screens to display in German.

Which of the following statements is correct about OFSC’s capabilities for addressing this new requirement?

A) Once Germany is added as an “Available Country” from the Business Rules configuration screen, then the corresponding translations can be viewed and modified via the Glossary.

B) Translations to OFSC native fields can be made using the Glossary export/import functionality, but custom properties can only be translated by exporting/importing the Properties list.

C) Translations to OFSC native fields and custom properties can be made using either the Properties or Glossary export/import functionality.

D) Once Germany is added as a “Language” from the Display configuration screen, then the corresponding translations can be viewed and modified via the Glossary.

Answer 64

D) Once Germany is added as a “Language” from the Display configuration screen, then the corresponding translations can be viewed and modified via the Glossary.

Question 65

A customer requires that their dispatchers have the ability to modify activity start and end times for their technicians via the Core Manage interface when necessary.

Which option enables that ability?

A) Verify that access to Mobility is enabled within the Dispatcher User Type.

B) Enable the “Allow action time adjustment in Manage” feature within the Add Activity/Activity Details context.

C) Enable the “Allow action time adjustment in Manage” feature for the Dispatcher User Type.

D) Enable the “Allow activity reorder inside the route” feature within the Dispatcher User Type.

Answer 65

Enable the “Allow action time adjustment in Manage” feature for the Dispatcher User Type.

Question 66

Your customer does not want to manage work zone assignments for each individual technician resource because all technicians can work in the same areas without bias or preference.

Which two options fulfill that customer requirement?

A) Deselect “work zone support” in the routing plan configuration screen for all routing plans.

B) Deselect “work zone support” in Business Rules to disable routing consideration of zones entirely.

C) Create a single work zone group, with all zones included in the group, and assign it to the highest level in the resource tree.

D) Create a single work zone with no work zone keys and assign it to all resources

E) Assign all work zones at the parent level in the Resource Tree.