z10 Flashcards
You want to create a new Activity Type. Which three features are disabled when you select “Multi-day activity”?
A) support of time slots
B) support of links
C) enable “not started” trigger
D) support of preferred resources
E) calculate activity duration using statistics
F) enable “day before trigger”
C) enable “not started” trigger
E) Calculate activity duration using statistics
F) enable “day before” trigger
Which two statements are true regarding managing inventory within OFSC?
A) When customer inventory is de-installed, it is moved to the “Resource” pool.
B) Filters can be created for inventory.
C) A resource with eligible permissions can add inventory to his or her own pool.
D) Missing required inventory does not restrict an activity from being completed.
A) When customer inventory is de-installed, it is moved to the “Resource” pool.
C) A resource with eligible permissions can add inventory to his or her own pool.
Which two are correct statements regarding Daily Extract file data configuration?
A) Separate Daily Extract files must be set up for data to be used in BICS and DBaaS.
B) Data from a single data set can be configured to be extracted in any number of Daily Extract files
C) Customized data sets can be created for individual instances of OFSC.
D) Daily Extract files cannot be set up to extract data from multiple data sets
E) All data sets can be configured to include custom properties and fields.
D) Daily Extract files cannot be set up to extract data from multiple data sets
E) All data sets can be configured to include custom properties and fields.
A customer is using the following within the “get_capacity” request of the SOAP Capacity API.
<date>2017-05-10</date>
<date>2017-05-15</date>
<location>general</location>
Given the body of the request, which statement is true regarding the dates that will be returned in the response?
A) Only if there is quota available, the customer will obtain results for dates between May 10th and May 15th.
B) The customer will obtain results for dates between May 10th and May 15th, excluding May 15th.
C) The customer will obtain results for dates May 10th and May 15th.
D) The customer will obtain results for dates between May 10th and May 15th, both inclusive.
D) The customer will obtain results for dates between May 10th and May 15th, both inclusive.
A customer wants to integrate OFSC with their existing DBaaS instance. Which option lists the steps necessary to take to set up the real-time transfer of OFSC data directly into DBaaS?
A) Clone the Daily Extract outbound integration channel as a DBaaS channel, select the data set entities specifying ‘once daily’ as the data transfer option, then add fields to the entities.
B) Create an outbound integration channel for DBaaS, select the data set entities specifying ‘realtime’ as the data transfer option, then add fields to the entities.
C) Clone the Daily Extract outbound integration channel as a DBaaS channel, select the data set entities specifying ‘real-time’ as the data transfer option, then add fields to the entities.
D) Create an outbound integration channel for DBaaS, select the data set entities specifying ‘once daily’ as the data transfer option, then add fields to the entities.
B) Create an outbound integration channel for DBaaS, select the data set entities specifying ‘realtime’ as the data transfer option, then add fields to the entities.
A customer is about to begin testing both REST and SOAP OFSC API calls during their implementation process and needs to set up an Application for API authentication.
Their intention is to only use the APIs for transferring data to and from their middleware system and not for use for any custom mobile application.
Identify the correct way to register that middleware Application within OFSC.
A) Register the Application, specifying an external token service and uploading the certificate.
B) Register the Application within the API Access tab of the authentication-oriented User Type.
C) Register the Application, specifying the OFSC token service, and authenticate using JWT assertion.
D) Register the Application and authenticate using the Client ID/Client Secret
B) Register the Application within the API Access tab of the authentication-oriented User Type.
A Company has a policy that “Gas Leak” and “Repair” Activity Types must be scheduled immediately to the nearest field resource. In addition, the company needs to ensure that the system routes gas leaks with a higher priority than repairs.
What configuration must be used to support this requirement?
A) Set the Activity Priority in the Business Rules screen to Property = Activity Type, Urgent = Gas Leak, Repair. Set the route plan run schedule = immediately.
B) Create a route plan with the cost of not assigning set higher for “Gas Leak” than “Repair” and set the run schedule to Run Routing = Recurrent and Interval = 1 min.
C) Set the Activity Priority in the Business Rules screen to Property = Activity Type, Urgent = Repair, Gas Leak. Set the route plan run schedule = immediately.
D) Set a message step that updates the Resource ID property on the activity with the ID of the closest resource to the job when the activity is added to the bucket.
B) Create a route plan with the cost of not assigning set higher for “Gas Leak” than “Repair” and set the run schedule to Run Routing = Recurrent and Interval = 1 min.
Which statement is correct regarding the characteristics of an SLA window?
A) An SLA window indicates when an activity should be completed.
B) An SLA window indicates that there is enough time available within it to perform an activity.
C) An SLA window indicates how long an activity should take to complete.
D) An SLA window indicates when an activity should start.
C) An SLA window indicates how long an activity should take to complete.
Your company has three different levels of ‘VIP’ customers – Gold, Silver, and Bronze. There is a read-only ‘VIP Level’ property where one of these options will appear on the ‘Edit/View Activity’ form of every applicable activity.
Any Gold VIP customers should be offered a free three-month streaming VoD service trial as a token of appreciation. If they accept, a record of that must be maintained. A ‘VoD Service trial’ Integer check box property has been created.
What must you do in order to ensure that the check box is visible on the Edit/View Activity form only for Gold VIP members?
A) Create a filter to only show the ‘VoD Service Trial’ property if ‘Gold’ appears on the Edit/View Activity form.
B) Add the ‘VoD Service Trial’ property with a default value of ‘Gold’ to the Edit/View Activity form.
C) Use a regular expression to limit valid entries for the ‘VoD Service Trial’ property to ‘Gold’ only.
D) Add the ‘VoD Service Trial’ property with a conditional visibility to the Edit/View Activity form.
A) Create a filter to only show the ‘VoD Service Trial’ property if ‘Gold’ appears on the Edit/View Activity form.
A customer is planning on managing as many of their Oracle Field Service Cloud (OFSC) configuration elements as possible via the Metadata REST API. Which three objects can be both retrieved and created/modified via the Metadata API?
A) Properties
B) Capacity Categories
C) Capacity Areas
D) Applications
E) Organizations
B) Capacity Categories
C) Capacity Areas
D) Applications
Which two statements are correct regarding activity assignment via Collaboration?
(Choose two.)
A) An activity broadcasted via Collaboration as part of any type of routing plan schedule gets assigned to the first technician to accept it.
B) An activity broadcasted via Collaboration as part of an Immediate routing plan schedule gets assigned to the first technician to accept it.
C) An activity dragged and dropped into a Collaboration chat with a resource must be accepted by that resource in order for it to be assigned.
D) An activity dragged and dropped into a Collaboration chat with a resource can be automatically assigned without the resource having to accept it.
A) An activity broadcasted via Collaboration as part of any type of routing plan schedule gets assigned to the first technician to accept it.
B) An activity broadcasted via Collaboration as part of an Immediate routing plan schedule gets assigned to the first technician to accept it.
our customer wants to update technician inventory using the Inbound API using the following:
<head>
<upload_type>full</upload_type>
<appointments>
<keys>
<field>appt_number</field>
<field>customer_number</field>
</keys>
</appointment>
<inventory>
<keys>
<field>inven</field>
</keys>
</inventory>
<processing_mode>inventory_only</processing_mode>
</head?
Given the <head> node of this request, which two statements are correct?
A) Required inventory can be specified
B) Only serialized inventory will be updated.
C) Only inventory in a technician's pool will be affected
D) Customer inventory will be updated
E) Any existing inventory not listed in the body of the request will be deleted
</head></appointments></head>
B) Only serialized inventory will be updated.
E) Any existing inventory not listed in the body of the request will be deleted
Your customer wants routing to estimate accurate travel times from their resources’ home locations to their first activities of the day when making automated assignments.
What two configurations are required to be in place to support this requirement?
A) Resource’s “Start location” must be configured as a shared location at the resource’s parent level in the resource tree.
B) Resource’s “Start location” must be assigned for each weekday that routing should assign resource work.
C) The resource type setting “Working time includes travel to first activity” must be selected.
D) Resource’s Home Zone Center must be assigned for each weekday routing should assign that resource work.
B) Resource’s “Start location” must be assigned for each weekday that routing should assign resource work.
C) The resource type setting “Working time includes travel to first activity” must be selected.
A field technician has been assigned a scheduled, but not-ordered activity that they need to perform later in a given day. Their company has a policy that requires their technicians to perform some advance testing as an administrative task prior to beginning work on these types of activities.
Which option enables them to account for their time performing these tasks?
A) Select the ‘Prework’ action from within the activity record in Oracle Field Service Cloud (OFSC).
B) Add a new ‘Prework’ custom property to the ‘Edit/View activity’ context in Oracle Field Service Cloud (OFSC).
C) Create a ‘start-after’ link template between the preliminary work and the scheduled work.
D) Create a ‘start-before’ link template between the preliminary work and the scheduled work.
D) Create a ‘start-before’ link template between the preliminary work and the scheduled work.
A scheduled activity with an ‘Installation’ work skill exists in a bucket and is ready to be routed. A resource within that bucket – John Smith – has no individual work skills designated on his resource record in Oracle Field Service Cloud (OFSC), but he qualifies for that activity in all other aspects.
Which statement is correct regarding how routing handles work skill matches in this situation?
A) Routing will not assign that activity to John Smith due to a work skills mismatch.
B) Routing will not assign that activity to John Smith due to a soft skills mismatch.
C) Routing will consider assigning that activity to John Smith because if a resource has no specific work skills designated on their record, they are assumed to have all skills at levels of 100.
D) Routing will only consider assigning that activity to John Smith if no other resources in the bucket have the ‘Installation’ work skill directly designated on their records either.
D) Routing will only consider assigning that activity to John Smith if no other resources in the bucket have the ‘Installation’ work skill directly designated on their records either.
