Workplace Violence Standard

Question 1

What do you understand by “fitness for duty examination”?

Answer 1

An examination performed by a qualified licensed medical health professional to assess whether the employee is fit to perform the essential functions of his job

Question 2

What are the elements critical to helping an organization establish an effective response to a violent incident?

Answer 2

Pre‐planning, Training, Table top exercises

Question 3

In establishing a channel of communication with a law enforcement agency, what is preferable for an organization?

Answer 3

To designate one person and an alternate as its permanent liaison officer with the police

Question 4

What is the foundation for effective crisis management?

Answer 4

Communication with all impacted stakeholders

Question 4

When we can expect the greater opportunity for successful intervention?

Answer 4

When a threat or concern is reported quickly and accurately

Question 5

The nature and sequence of steps an organization takes to design and implement a workplace violence program, which will depend on what types of factors?

Answer 5

Size, characteristics, culture and resources of the organization

Question 6

An organization should carefully consider how it can successfully implement a collaborative violence prevention and intervention that involves all stakeholders.

Answer 6

All stakeholders

Question 7

An important maxim that applies to both prevention and incident management is the notion that no one “goes it alone” instead effective prevention and management requires a team approach

Answer 7

No one “goes it alone” & requires a team approach

Question 8

Indeed, where feasible, establishing labour involvement in the development of workplace violence

Answer 8

Labour involvement

Question 9

In developing workplace violence prevention program, an organization should strive to engage all employees in the process of creating a safe and secure workplace environment

Answer 9

All employees

Question 10

While defining workplace violence, the definition should include behaviour that generates a concern for safety from violence. What are the important reasons to include behaviour in the definition of workplace violence?

Answer 10

It is disruptive in and of itself, It offers a chance at intervention before it can progress to violence, It can be seen as putting an organization “on notice” of possible violence

Question 11

An organization that chooses to develop and implement workplace violence prevention and intervention efforts must begin by what?

Answer 11

By considering the scope of these efforts

Question 12

The organization planning and implementation group should draft an outline of a prevention and intervention program that fits the organization’s resource, needs and culture

Answer 12

Resource, needs and culture

Question 13

What is the best prevention against workplace violence

Answer 13

Early Intervention

Question 14

What stand for SWAT

Answer 14

Special Weapons and Tactics Team

Question 15

What is critical when violence erupts

Answer 15

The organization’s effective response based on pre‐planning, training and table‐top exercises. Studies show that once violence begins the persons already at the scene has the greatest impact in managing violence

Question 16

What forms a key to successful workplace violence program

Answer 16

An integrated and multidisciplinary approach

Question 17

While establishing a post incident recovery plan for acts of workplace violence, it is necessary to setup protocols for priority responses what are those priorities

Answer 17

a. Life safety
b. evidence preservation
c. assets preservation

Question 18

In selecting an external threat assessment professional, what are the factors an organization should consider?

Answer 18

Education, training, and experience in violence risk assessment, especially in the workplace context; Licensing, credentialing, and insurance; Reputation; Experience in the industry; Availability, flexibility; Style, approach, and sophistication; and General familiarity with relevant criminal, civil, and employment law

Question 19

Questions pertinent to violence risk assessment (and initial risk screening) fall into two general categories

Answer 19

Information regarding factors that establish a risk of violence; and information regarding factors that lower or mitigate the risk of violence

Question 20

Under what types of circumstances the potential violence may increase in an organization?

Answer 20

Namely, the potential for violence may increase when the person in question suffers from an emotional, financial, or other significant stressor, such as the possible or actual loss of employment, financial hardship, divorce, a death in the family, legal challenges, and substance abuse

Question 21

What are the steps a workplace violence need assessment process commonly follows?

Answer 21

• Identify assets
• Specify events resulting in a loss of assets
• Predict the frequency of such events
• Estimate their impact
• Identify options to mitigate losses
• Evaluate the feasibility of the options
• Complete a cost‐benefit analysis
• Decide on options to implement

Question 22

Which department in an organization plays a central role in establishing and implementing violence prevention intervention strategies?

Answer 22

HR

Question 23

Like other hazards in the workplace, the risk for violence can be minimized through what

Answer 23

Workplace design, employee training and workplace policies and procedures or practices

Question 24

An organization that chooses to adopt workplace violence prevention & intervention efforts shall identify and assess legal, regulatory and contractual requirements that influence the scope of those efforts and the manner in which they should be carried out. What type of prevention efforts is recommended by common law principles, local law principles, local laws and ordinances?

Answer 24

Premises liability, respondent superior, negligence theories, discrimination and harassment laws

Question 25

The workplace violence prevention and intervention program should include a system of centralized record keeping. How records of information should be handled?

Answer 25

Record keeping

Question 26

Who should conduct a formal violence risk assessment for an organization that faced with obvious problematic behaviour?

Answer 26

Qualified professional

Question 27

What do you understand by the term “face‐saving"

Answer 27

An action that allows the employee to depart with dignity and keeping his self‐respect

Question 28

When an organization chooses to terminate an employee of concern, it should engage in strategies designed to ensure a thoughtful, respectful and safe termination.

Answer 28

A thoughtful, respectful and safe termination

Question 29

When it is ideal time to communicate to employees regarding workplace violence prevention policy?

Answer 29

A workplace violence prevention and intervention program shall include a “No Threats, No Violence” policy that is clearly communicated to employees at the time of hire and during the course of employment.

Question 30

What types of role security personnel can perform on a range of topics related both prevention and intervention?

Answer 30

On‐site physical security, background screening , background investigations incident management techniques, coordination with other incident management practices, law enforcement intervention and coordination, Controlling and securing the workplace, Assisting law enforcement responders

Question 31

What are the general components of workplace violence Prevention & Intervention Program?

Answer 31

a. Workplace violence prevention policy b. Interdisciplinary threat management team c. The Team Environment and the use of external experts d. Incident Management Process e. Protocols to address emergencies and incidents that generate concern f. Training

Question 32

Policies and procedures can help promote an informed workforce and a collaborative relationship with respect to safety issues that impact everyone.

Answer 32

An informed workforce and a collaborative relationship

Question 33

An organization that designs to develop and implement prevention and intervention efforts should begin by considering who within the organization will hold responsibility for (i) Developing and implementing the workplace violence prevention & intervention program? (ii) Conducting on-going threat management and (iii) periodically assessing the effectiveness of the program

Answer 33

Who within the organization will hold responsibility

Question 34

Narrate in your own words the difference between violence Risk assessment & violence risk screening

Answer 34

A violence risk assessment is conducted by a professional to determine the level of risk of violence presented by a person and the steps to be taken to mitigate the risk. On the other hand the violence risk screening is conducted by the threat management team to check whether a particular behaviour generates a concern for violence and should or not be treated under the threat management protocols

Question 35

What can play an instrumental role in helping to develop internal communications that inform employees of the organization’s workplace violence prevention & intervention program, related policies and procedures?

Answer 35

Corporate communications

Question 36

In developing workplace violence prevention program, why multidisciplinary involvement is essential?

Answer 36

Due to the complex and multi‐dimensional nature of workplace violence, effective prevention and intervention strategies require a multidisciplinary approach

Question 37

Write three warnings sign of intimate partner violence?

Answer 37

Injuries (especially repeated injuries) such as bruises, black eyes, and broken bones – especially if the employee tries to conceal the injuries or offers unconvincing explanations for how they occurred

Question 38

A successful workplace violence program begins at the top and then who has the responsibility for a workplace violence prevention and intervention program.

Answer 38

Begins at the top