Workplace Violence Standard Flashcards
What do you understand by “fitness for duty examination”?
An examination performed by a qualified licensed medical health professional to assess whether the employee is fit to perform the essential functions of his job
What are the elements critical to helping an organization establish an effective response to a violent incident?
Pre‐planning, Training, Table top exercises
In establishing a channel of communication with a law enforcement agency, what is preferable for an organization?
To designate one person and an alternate as its permanent liaison officer with the police
What is the foundation for effective crisis management?
Communication with all impacted stakeholders
When we can expect the greater opportunity for successful intervention?
When a threat or concern is reported quickly and accurately
The nature and sequence of steps an organization takes to design and implement a workplace violence program, which will depend on what types of factors?
Size, characteristics, culture and resources of the organization
An organization should carefully consider how it can successfully implement a collaborative violence prevention and intervention that involves all stakeholders.
All stakeholders
An important maxim that applies to both prevention and incident management is the notion that no one “goes it alone” instead effective prevention and management requires a team approach
No one “goes it alone” & requires a team approach
Indeed, where feasible, establishing labour involvement in the development of workplace violence
Labour involvement
In developing workplace violence prevention program, an organization should strive to engage all employees in the process of creating a safe and secure workplace environment
All employees
While defining workplace violence, the definition should include behaviour that generates a concern for safety from violence. What are the important reasons to include behaviour in the definition of workplace violence?
It is disruptive in and of itself, It offers a chance at intervention before it can progress to violence, It can be seen as putting an organization “on notice” of possible violence
An organization that chooses to develop and implement workplace violence prevention and intervention efforts must begin by what?
By considering the scope of these efforts
The organization planning and implementation group should draft an outline of a prevention and intervention program that fits the organization’s resource, needs and culture
Resource, needs and culture
What is the best prevention against workplace violence
Early Intervention
What stand for SWAT
Special Weapons and Tactics Team
What is critical when violence erupts
The organization’s effective response based on pre‐planning, training and table‐top exercises. Studies show that once violence begins the persons already at the scene has the greatest impact in managing violence
What forms a key to successful workplace violence program
An integrated and multidisciplinary approach
While establishing a post incident recovery plan for acts of workplace violence, it is necessary to setup protocols for priority responses what are those priorities
a. Life safety
b. evidence preservation
c. assets preservation
In selecting an external threat assessment professional, what are the factors an organization should consider?
Education, training, and experience in violence risk assessment, especially in the workplace context; Licensing, credentialing, and insurance; Reputation; Experience in the industry; Availability, flexibility; Style, approach, and sophistication; and General familiarity with relevant criminal, civil, and employment law
Questions pertinent to violence risk assessment (and initial risk screening) fall into two general categories
Information regarding factors that establish a risk of violence; and information regarding factors that lower or mitigate the risk of violence
Under what types of circumstances the potential violence may increase in an organization?
Namely, the potential for violence may increase when the person in question suffers from an emotional, financial, or other significant stressor, such as the possible or actual loss of employment, financial hardship, divorce, a death in the family, legal challenges, and substance abuse
What are the steps a workplace violence need assessment process commonly follows?
- Identify assets
- Specify events resulting in a loss of assets
- Predict the frequency of such events
- Estimate their impact
- Identify options to mitigate losses
- Evaluate the feasibility of the options
- Complete a cost‐benefit analysis
- Decide on options to implement
Which department in an organization plays a central role in establishing and implementing violence prevention intervention strategies?
HR
Like other hazards in the workplace, the risk for violence can be minimized through what
Workplace design, employee training and workplace policies and procedures or practices
An organization that chooses to adopt workplace violence prevention & intervention efforts shall identify and assess legal, regulatory and contractual requirements that influence the scope of those efforts and the manner in which they should be carried out. What type of prevention efforts is recommended by common law principles, local law principles, local laws and ordinances?
Premises liability, respondent superior, negligence theories, discrimination and harassment laws
The workplace violence prevention and intervention program should include a system of centralized record keeping. How records of information should be handled?
Record keeping
Who should conduct a formal violence risk assessment for an organization that faced with obvious problematic behaviour?
Qualified professional
What do you understand by the term “face‐saving”
An action that allows the employee to depart with dignity and keeping his self‐respect
When an organization chooses to terminate an employee of concern, it should engage in strategies designed to ensure a thoughtful, respectful and safe termination.
A thoughtful, respectful and safe termination
When it is ideal time to communicate to employees regarding workplace violence prevention policy?
A workplace violence prevention and intervention program shall include a “No Threats, No Violence” policy that is clearly communicated to employees at the time of hire and during the course of employment.
What types of role security personnel can perform on a range of topics related both prevention and intervention?
On‐site physical security, background screening , background investigations incident management techniques, coordination with other incident management practices, law enforcement intervention and coordination, Controlling and securing the workplace, Assisting law enforcement responders
What are the general components of workplace violence Prevention & Intervention Program?
a. Workplace violence prevention policy
b. Interdisciplinary threat management team
c. The Team Environment and the use of external experts
d. Incident Management Process
e. Protocols to address emergencies and incidents that generate concern
f. Training
Policies and procedures can help promote an informed workforce and a collaborative relationship with respect to safety issues that impact everyone.
An informed workforce and a collaborative relationship
An organization that designs to develop and implement prevention and intervention efforts should begin by considering who within the organization will hold responsibility for (i) Developing and implementing the workplace violence prevention & intervention program? (ii) Conducting on-going threat management and (iii) periodically assessing the effectiveness of the program
Who within the organization will hold responsibility
Narrate in your own words the difference between violence Risk assessment & violence risk screening
A violence risk assessment is conducted by a professional to determine the level of risk of violence presented by a person and the steps to be taken to mitigate the risk. On the other hand the violence risk screening is conducted by the threat management team to check whether a particular behaviour generates a concern for violence and should or not be treated under the threat management protocols
What can play an instrumental role in helping to develop internal communications that inform employees of the organization’s workplace violence prevention & intervention program, related policies and procedures?
Corporate communications
In developing workplace violence prevention program, why multidisciplinary involvement is essential?
Due to the complex and multi‐dimensional nature of workplace violence, effective prevention and intervention strategies require a multidisciplinary approach
Write three warnings sign of intimate partner violence?
Injuries (especially repeated injuries) such as bruises, black eyes, and broken bones – especially if the employee tries to conceal the injuries or offers unconvincing explanations for how they occurred
A successful workplace violence program begins at the top and then who has the responsibility for a workplace violence prevention and intervention program.
Begins at the top
