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CPP1 > Sec Off > Flashcards

Sec Off Flashcards

1
Q

A person who makes decision in a somewhat global view and has a wide view about the world is exhibiting

A

Feeling judgment

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2
Q

The most important aspect of personnel selection is

A

Face-to-face interview

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3
Q

The Myers-Briggs type indicator specifies four sets of mental

A

Preferences

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4
Q

The best quality of a first-line manager is

A

Acknowledging credit for good performance and being objective when noting deficiencies

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5
Q

During a dinner speech, the chief executive officer praised the performance of a staff. Whose behavioral theory does this represent

A

Herzberg

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6
Q

In the inaugural meeting of the rotary international a candidate was formally admitted into full membership of the club by the chairman, whose behavior theory does this represent

A

Maslow

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7
Q

To create a job position for a proprietary security, the qualification should be based on

A

Job description

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8
Q

The major advantage of contract security over proprietary is

A

Service delivery at reduced cost

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9
Q

To improve job satisfaction and employee low morale, senior management approved increase in fringe benefits and working environmental conditions for the workers if this doesn’t solve the problem, whose behavioral theory is represented

A

Herzberg

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10
Q

A process of giving motivational feedback to improve performance is

A

Coaching

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11
Q

A security manager can ensure entries into the security log are correct by checking

A

Control log

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12
Q

The cumulative, consecutive history of significant event on every guard shift is found on

A

Control log

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13
Q

If a post order requires a frontline officer to count vehicles passing a certain point where might the count number be recorded

A

Post log

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14
Q

When a false alarm rate causes the system operator to ignore indication of system malfunction to drops nearly to Zero. This is referred to as

A

Cry wolf syndrome

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15
Q

That ‘‘traditional organization principles, structures and procedures are incompatible with the mental health of employees’’ is whose theory assertion

A

Agyris

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16
Q

A person who is drawn to information that is more abstract and conceptual looking at things from a big-picture is exhibiting what

A

Intuition perception

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17
Q

A manager who decides to train all his subordinates personally jumps into the project, and then when the realities of the workload hits home, jumps back out, leaving the training uncompleted, is suffering

A

Frog syndrome

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18
Q

The largest cost item in the operating budget of the security department is

A

Personnel cost

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19
Q

The condition that would warrant a contracting organization to hire its own security supervisor is

A

When contract personnel will work more than 400 hours per week

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20
Q

A manager who gives a specific supervisor operational responsibility in order to see how the supervisor handles responsible decision making is doing what

A

Delegating authority

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21
Q

Complete the statement ‘‘one of the greatest liabilities an organization faces involves……………………………….

A

Issuing deadly weapons to security officers

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22
Q

When recruiting a security officer who conducts the initial interview

A

Human resource department

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23
Q

In a Hybrid mix of proprietary and contract security personnel there is lesser job satisfaction amongst the contract personnel due to the large pay disparities. How should this have been avoided in the initial contract negotiations?

A

The client should have required the contractor to pay the contract officers a rate equal to the entry wages paid to the proprietary positions

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24
Q

What is meant by the term ‘‘Surgency’’

A

Dominance

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25
Q

A supervisor who perceives a gradual decline in vigilance at posts which are manned by individual security officers for 8 consecutive hours. The most effective way for the supervisor to manage this is to

A

Systematically rotate the officers’ duties, at 2 to hour intervals, between fixed posts and roving patrols.

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26
Q

Training for security officers should include addressing the cognitive, affective and psychomotor levels. An example of training at the affective level is

A

Understanding the methods and motivation of adversaries.

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27
Q

A recommended method to trying to ensure that new employees learn and adopt workplace values is through

A

Socialization

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28
Q

According to Burstein (1996) the most cost-effective way to discipline personnel is (

A

Additional training

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29
Q

Following pre-assignment training, what method of future development has been found to work well in enhancing security officer performance?

A

Mentoring

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30
Q

Three broad criteria that a client should consider when choosing a guarding contractor are consistent performance promote, efficient and response to client concerns, and what else

A

Competitive pricing

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31
Q

When engaging contract guarding services, how can disputes concerning acceptable performance best avoided

A

By the client producing a clear and precise definition of the scope of work and required standards of performance

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32
Q

Which tool can help in matching applicants to jobs by examining mental preferences

A

Myers-Briggs type indicator

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33
Q

When designing a CCTV console, what facet should be incorporated to enhance officer efficiency and maximize the usefulness of the system

A

Annunciation and delay features, such as the sequential display of several image feeds.

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34
Q

What is a recommended remedy if you are having problems with security officers maintaining vigilance?

A

Rotating a security officer’s duties between fixed post and roving patrol

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35
Q

In the hiring context, pre-employment screening is fairest and most efficient when it

A

Uses a detailed list of physical requirements against which the applicant can be measured

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36
Q

If you subscribe to the view that the average security officer is by nature indolent, dislikes work, lacks ambition and avoids responsibility, you are an adherent of which theory

A

McGregor theory X

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37
Q

In any legal proceeding a security log is

A

Admissible

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38
Q

On a site, of a guard on a specific post over a period of time of several consecutive days writes in his daily report ‘‘Reported 0700 nothing happened. Relieved 1600’’ This may commonly be an indication that

A

The guard lacks training

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39
Q

The most important consideration in addressing a situation involving person who are under the influence of an illegal substance and behaving in an irrational manner that could result to injury to themselves or others is

A

Bring the person into custody and eliminate the immediate danger

40
Q

Who should escort visitors and customers on company property

A

The person who invited the visitor

41
Q

The model most often used by first line managers in their relationship with front-line officers is

A

Vertical model

42
Q

The model that provides flexibility for one time needs and for security management to leverage their skills for the greater good of the organization

A

The network model

43
Q

In Myers-Briggs, a person who has vision, idealist, more interested in future and timeless is referred to as

A

Feeling judgment

44
Q

If a security supervisor is working in a remote location far from the headquarters where an incident occurs, to whom should he report

A

Security manager directly at the headquarters

45
Q

An officer on patrol duty round the premises in order to do what

A

Observation

46
Q

If a proprietary first-line manager oversees a contract front-line officer this relationship is called

A

Principal-agent

47
Q

A staff misconduct that leads to loss or theft of organization asset should attract which type of discipline

A

Discharge

48
Q

A key aspect of success in virtually any work environment is

A

Training

49
Q

The regulation of movement into, out of and written a designated building by a security officer is what function

A

Access control

50
Q

Perhaps the most visible element of the private sector is

A

Uniformed security officer operation

51
Q

What is a HYBRID’’ security

A

A configuration wherein proprietary first-line manager oversees contract front-line officers

52
Q

The most important written instruction for the security force is

A

Post order

53
Q

Assuming that a security officer works 40 hours a week, on each post that is staffed 24hours a day, seven days a week, will require how many officers

A

4.5 officers

54
Q

What is the most effective way security professional to convince management of the need for funds for the asset protection program

A

By quantifying and prioritizing the loss potentials with a strategic plan that applies to the entire organization

55
Q

What can provide a supervisor with the best insight into what occurs at a beat or post

A

Personally provide some post relief when an officer is away

56
Q

Punishment and threat of punishment motivates a worker, is the assertion of which theory

A

McGregor X

57
Q

The manager that asserts the desire to rise higher than previous position is referred to as

A

Maslow’s Hierarchy of needs

58
Q

That every supervisor relates to subordinates on the basis of assumption termed theory X and Y is whose assertion

A

McGregor

59
Q

Which are the criteria in a post order development

A

Each order deals with single subjects
Each order is as brief as possible
Each order is written in a easily-to understand language
Orders are indexed in detail

60
Q

What provides the basis for site specific training of the security officer

A

Post orders

61
Q

On what condition is it legal for a private security officer to use arms

A

As deterrence to reduce the general life safety risk

62
Q

Which organizational model involves employees meeting for a project and subsequent disband after completing the project

A

Network model

63
Q

An organization can protect its employees from customers who claims to incur losses and mental anguish resulting from intentional or negligent injury to them by employees in what manner

A

Liability endorsement

64
Q

Which power is utilized when a manager assigns a supervisor to perform certain duty

A

Line authority

65
Q

The organizational model consists of employees who require minimal support and draws a greater identity from their profession rather than from the company

A

Shamrock model

66
Q

What should be an employer decision about a security officer who fails to prevent damage or steals the company’s property

A

Dismissal

67
Q

If a worker is indifferent to the need of the organization and is incapable of self discipline whose theory is this employee exhibiting

A

McGregor X

68
Q

The theory that assumes that an individual employees is capable of assuming greater responsibility and seek it in the proper work environment is

A

McGregor Y

69
Q

The efficiency of the security force depends on what

A

The adequacy and skills of its supervisor

70
Q

The formal pattern of interaction and coordination designed by management to link the tasks of individuals and groups in achieving organizational goals is

A

Organizational structure

71
Q

When is the liability of issuing deadly weapon to security officers most obvious

A

When weapons are issued to proprietary security officers

72
Q

The decision on whether to arm an officer should be based on the existence of which conditions

A

There is greater danger to life safety without the weapon
The officer may reasonably be expected to use fatal force
When a single officer is assigned to a post in a locale where felonious attacks have happened or are anticipated

73
Q

Which level of security management represents the key to monitoring, staff turnover and employee satisfaction

A

Security Supervisors

74
Q

What are the correct requirements with relation to post order

A

Post order should be written in a simple language
Post orders should be on one specific subject
Post order should be available at each guard post

75
Q

The prime task of a security officer on patrol is

A

Observation

76
Q

The primary function of the security officer is

A

Access control

77
Q

What theory asserts the desire to rise or attain higher level after an earlier attainment

A

Maslow

78
Q

Which organization model entails people coming together for a particular task and then disbanding or regrouping as needed

A

Network model

79
Q

If a security objective requires discrimination amongst events, persons, circumstances or physical objects, based on a complex and varying criteria, what should be used

A

A security officer

80
Q

The primary record of significant events affecting facility protection made contemporaneously by security officer is called

A

Security log

81
Q

The quality of an asset protection program is a direct function of what

A

Local training and local supervision

82
Q

A complete protection plan usually comprises of which of the following

A

Security officer,
Security hardware’s and
Electronics

83
Q

In a new assignment, you discovered staff are antagonistic towards security officers how can this be overcomed

A

Well-trained officers who courteous, acts with restraint and use good judgment

84
Q

When developing a proprietary or contract security organization, the necessary first thing to do is

A

Identify the tasks that the security force will be required to perform

85
Q

At an incident at which an employee who is clearly under the influence of alcohol in a high-risk area of the site. What should be the goal of the responding security personnel

A

Prevent harm from the person’s act and to control the person with minimum of injury and embarrassment

86
Q

If security guards are required to escort large amount of money along a route which is prone to frequent felonious attacks and armed hold-ups which is an appropriate remedy

A

Firearms may be appropriate

87
Q

One assessment is the Myers-Briggs type indicator, which specifies four sets known as what

A

Mental preferences

88
Q

What are the characteristics of McGregor X theory employee

A

Lacks ambition
Avoids responsibility
Easily led and gullible

89
Q

Which theory asserts that bureaucracy and the ‘‘organization man’’ will have no place in the future organization

A

Bennis

90
Q

The current trend in assigning ‘‘rank’’ to security personnel in a corporate arena

A

To use term such as officer and supervisors for the lower levels, and assistant manager, manager and director for higher levels

91
Q

When procuring contract guarding service, which of the following would best provides a means of ensuring performance after the contract is awarded

A

By developing detailed bid specification that clearly spell out the requirements, including wages, benefits, and performance expectation

92
Q

What represents a risk of using peace officers in the security team

A

Peace officers could be mobilized by the local police chief in the event of a public emergency, thus leaving the site exposed

93
Q

The primary Liability for the individual conduct of the security officer is carried by whom

A

The security officer

94
Q

What typically represent the largest cost element in the majority of security operating budget

A

Security officers

95
Q

What is the tool that specifically help managers determine post requirements

A

SOP’s

96
Q

What are based on standard operating procedures and should be site-specific

A

Post orders

CPP1 (15 decks)

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