Sec Off Flashcards
A person who makes decision in a somewhat global view and has a wide view about the world is exhibiting
Feeling judgment
The most important aspect of personnel selection is
Face-to-face interview
The Myers-Briggs type indicator specifies four sets of mental
Preferences
The best quality of a first-line manager is
Acknowledging credit for good performance and being objective when noting deficiencies
During a dinner speech, the chief executive officer praised the performance of a staff. Whose behavioral theory does this represent
Herzberg
In the inaugural meeting of the rotary international a candidate was formally admitted into full membership of the club by the chairman, whose behavior theory does this represent
Maslow
To create a job position for a proprietary security, the qualification should be based on
Job description
The major advantage of contract security over proprietary is
Service delivery at reduced cost
To improve job satisfaction and employee low morale, senior management approved increase in fringe benefits and working environmental conditions for the workers if this doesn’t solve the problem, whose behavioral theory is represented
Herzberg
A process of giving motivational feedback to improve performance is
Coaching
A security manager can ensure entries into the security log are correct by checking
Control log
The cumulative, consecutive history of significant event on every guard shift is found on
Control log
If a post order requires a frontline officer to count vehicles passing a certain point where might the count number be recorded
Post log
When a false alarm rate causes the system operator to ignore indication of system malfunction to drops nearly to Zero. This is referred to as
Cry wolf syndrome
That ‘‘traditional organization principles, structures and procedures are incompatible with the mental health of employees’’ is whose theory assertion
Agyris
A person who is drawn to information that is more abstract and conceptual looking at things from a big-picture is exhibiting what
Intuition perception
A manager who decides to train all his subordinates personally jumps into the project, and then when the realities of the workload hits home, jumps back out, leaving the training uncompleted, is suffering
Frog syndrome
The largest cost item in the operating budget of the security department is
Personnel cost
The condition that would warrant a contracting organization to hire its own security supervisor is
When contract personnel will work more than 400 hours per week
A manager who gives a specific supervisor operational responsibility in order to see how the supervisor handles responsible decision making is doing what
Delegating authority
Complete the statement ‘‘one of the greatest liabilities an organization faces involves……………………………….
Issuing deadly weapons to security officers
When recruiting a security officer who conducts the initial interview
Human resource department
In a Hybrid mix of proprietary and contract security personnel there is lesser job satisfaction amongst the contract personnel due to the large pay disparities. How should this have been avoided in the initial contract negotiations?
The client should have required the contractor to pay the contract officers a rate equal to the entry wages paid to the proprietary positions
What is meant by the term ‘‘Surgency’’
Dominance
A supervisor who perceives a gradual decline in vigilance at posts which are manned by individual security officers for 8 consecutive hours. The most effective way for the supervisor to manage this is to
Systematically rotate the officers’ duties, at 2 to hour intervals, between fixed posts and roving patrols.
Training for security officers should include addressing the cognitive, affective and psychomotor levels. An example of training at the affective level is
Understanding the methods and motivation of adversaries.
A recommended method to trying to ensure that new employees learn and adopt workplace values is through
Socialization
According to Burstein (1996) the most cost-effective way to discipline personnel is
Additional training
Following pre-assignment training, what method of future development has been found to work well in enhancing security officer performance?
Mentoring
Three broad criteria that a client should consider when choosing a guarding contractor are consistent performance promote, efficient and response to client concerns, and what else
Competitive pricing
When engaging contract guarding services, how can disputes concerning acceptable performance best avoided
By the client producing a clear and precise definition of the scope of work and required standards of performance
Which tool can help in matching applicants to jobs by examining mental preferences
Myers-Briggs type indicator
When designing a CCTV console, what facet should be incorporated to enhance officer efficiency and maximize the usefulness of the system
Annunciation and delay features, such as the sequential display of several image feeds.
What is a recommended remedy if you are having problems with security officers maintaining vigilance?
Rotating a security officer’s duties between fixed post and roving patrol
In the hiring context, pre-employment screening is fairest and most efficient when it
Uses a detailed list of physical requirements against which the applicant can be measured
If you subscribe to the view that the average security officer is by nature indolent, dislikes work, lacks ambition and avoids responsibility, you are an adherent of which theory
McGregor theory X
In any legal proceeding a security log is
Admissible
On a site, of a guard on a specific post over a period of time of several consecutive days writes in his daily report ‘‘Reported 0700 nothing happened. Relieved 1600’’ This may commonly be an indication that
The guard lacks training
The most important consideration in addressing a situation involving person who are under the influence of an illegal substance and behaving in an irrational manner that could result to injury to themselves or others is
Bring the person into custody and eliminate the immediate danger
Who should escort visitors and customers on company property
The person who invited the visitor
The model most often used by first line managers in their relationship with front-line officers is
Vertical model
The model that provides flexibility for one time needs and for security management to leverage their skills for the greater good of the organization
The network model
In Myers-Briggs, a person who has vision, idealist, more interested in future and timeless is referred to as
Feeling judgment
If a security supervisor is working in a remote location far from the headquarters where an incident occurs, to whom should he report
Security manager directly at the headquarters
An officer on patrol duty round the premises in order to do what
Observation
If a proprietary first-line manager oversees a contract front-line officer this relationship is called
Principal-agent
A staff misconduct that leads to loss or theft of organization asset should attract which type of discipline
Discharge
A key aspect of success in virtually any work environment is
Training
The regulation of movement into, out of and written a designated building by a security officer is what function
Access control
Perhaps the most visible element of the private sector is
Uniformed security officer operation
What is a HYBRID’’ security
A configuration wherein proprietary first-line manager oversees contract front-line officers
The most important written instruction for the security force is
Post order
Assuming that a security officer works 40 hours a week, on each post that is staffed 24hours a day, seven days a week, will require how many officers
4.5 officers
What is the most effective way security professional to convince management of the need for funds for the asset protection program
By quantifying and prioritizing the loss potentials with a strategic plan that applies to the entire organization
What can provide a supervisor with the best insight into what occurs at a beat or post
Personally provide some post relief when an officer is away
Punishment and threat of punishment motivates a worker, is the assertion of which theory
McGregor X
The manager that asserts the desire to rise higher than previous position is referred to as
Maslow’s Hierarchy of needs
That every supervisor relates to subordinates on the basis of assumption termed theory X and Y is whose assertion
McGregor
Which are the criteria in a post order development
Each order deals with single subjects
Each order is as brief as possible
Each order is written in a easily-to understand language
Orders are indexed in detail
What provides the basis for site specific training of the security officer
Post orders
On what condition is it legal for a private security officer to use arms
As deterrence to reduce the general life safety risk
Which organizational model involves employees meeting for a project and subsequent disband after completing the project
Network model
An organization can protect its employees from customers who claims to incur losses and mental anguish resulting from intentional or negligent injury to them by employees in what manner
Liability endorsement
Which power is utilized when a manager assigns a supervisor to perform certain duty
Line authority
The organizational model consists of employees who require minimal support and draws a greater identity from their profession rather than from the company
Shamrock model
What should be an employer decision about a security officer who fails to prevent damage or steals the company’s property
Dismissal
If a worker is indifferent to the need of the organization and is incapable of self discipline whose theory is this employee exhibiting
McGregor X
The theory that assumes that an individual employees is capable of assuming greater responsibility and seek it in the proper work environment is
McGregor Y
The efficiency of the security force depends on what
The adequacy and skills of its supervisor
The formal pattern of interaction and coordination designed by management to link the tasks of individuals and groups in achieving organizational goals is
Organizational structure
When is the liability of issuing deadly weapon to security officers most obvious
When weapons are issued to proprietary security officers
The decision on whether to arm an officer should be based on the existence of which conditions
There is greater danger to life safety without the weapon
The officer may reasonably be expected to use fatal force
When a single officer is assigned to a post in a locale where felonious attacks have happened or are anticipated
Which level of security management represents the key to monitoring, staff turnover and employee satisfaction
Security Supervisors
What are the correct requirements with relation to post order
Post order should be written in a simple language
Post orders should be on one specific subject
Post order should be available at each guard post
The prime task of a security officer on patrol is
Observation
The primary function of the security officer is
Access control
What theory asserts the desire to rise or attain higher level after an earlier attainment
Maslow
Which organization model entails people coming together for a particular task and then disbanding or regrouping as needed
Network model
If a security objective requires discrimination amongst events, persons, circumstances or physical objects, based on a complex and varying criteria, what should be used
A security officer
The primary record of significant events affecting facility protection made contemporaneously by security officer is called
Security log
The quality of an asset protection program is a direct function of what
Local training and local supervision
A complete protection plan usually comprises of which of the following
Security officer,
Security hardware’s and
Electronics
In a new assignment, you discovered staff are antagonistic towards security officers how can this be overcomed
Well-trained officers who are courteous, acts with restraint and use good judgment
When developing a proprietary or contract security organization, the necessary first thing to do is
Identify the tasks that the security force will be required to perform
At an incident at which an employee who is clearly under the influence of alcohol in a high-risk area of the site. What should be the goal of the responding security personnel
Prevent harm from the person’s act and to control the person with minimum of injury and embarrassment
If security guards are required to escort large amount of money along a route which is prone to frequent felonious attacks and armed hold-ups which is an appropriate remedy
Firearms may be appropriate
One assessment is the Myers-Briggs type indicator, which specifies four sets known as what
Mental preferences
What are the characteristics of McGregor X theory employee
Lacks ambition
Avoids responsibility
Easily led and gullible
Which theory asserts that bureaucracy and the ‘‘organization man’’ will have no place in the future organization
Bennis
The current trend in assigning ‘‘rank’’ to security personnel in a corporate arena
To use term such as officer and supervisors for the lower levels, and assistant manager, manager and director for higher levels
When procuring contract guarding service, which of the following would best provides a means of ensuring performance after the contract is awarded
By developing detailed bid specification that clearly spell out the requirements, including wages, benefits, and performance expectation
What represents a risk of using peace officers in the security team
Peace officers could be mobilized by the local police chief in the event of a public emergency, thus leaving the site exposed
The primary Liability for the individual conduct of the security officer is carried by whom
The security officer
What typically represent the largest cost element in the majority of security operating budget
Security officers
What is the tool that specifically help managers determine post requirements
SOP’s
What are based on standard operating procedures and should be site-specific
Post orders
