Work stress

Question 1

When you are under stress , what are some physiological changes that may occur ?

Answer 1

• Heart rate
• muscle tension
• sleeping problems

Question 2

When you are under stress , what are some psychological changes that may occur ?

Answer 2

• Affective change : unstable mood , anxiety and irritation
• Cognitive change : difficulty concentrating , absence of passion/excitement ; lack of confidence

Question 3

When you are under stress , what are some behavioural changes that may occur ?

Answer 3

• Eating problems
• substance abuse
• violence
• avoidance behaviours
• risky behaviours

Question 4

What is a stressor ?

Answer 4

• It is an environmental event or condition that have the potential to induce stress

Question 5

What is the purpose of stress reaction ?

Answer 5

• To help is resist or cope with the stressor so we can return to pre stress state

Question 6

What are the different appraisal of stressors?

Answer 6

• Primary appraisal : Relevance / significance of the stressor to the current goal
• Secondary appraisal : Actual / perceived efficacy to control / tackle the stressor

Question 7

What are challenge and hindrance appraisals ?

Answer 7

• Challenge appraisal :
  
  • a stressor helps me learn a lot
  • have positive impact
• Hindrance appraisal
  
  • a stressor limits how well I can do
  • have negative impacts

Question 8

What are the 4 categories of stressors ?

Answer 8

• Physical
• task
• interpersonal
• role

Question 9

What are some physical stressors ?

Answer 9

• Excessive heat/cold
• Air quality/pollution
• Noise and vibrations
• Poor office design
• Work shifts

Question 10

What are task stressors ?

Answer 10

• Work overload
  
  • Quantitative overload
  • Qualitative overload

Question 11

What are interpersonal overload ?

Answer 11

• concerned with the demands of normal course of social , personal , and working relationships in the organizations

Question 12

What are role stressors ?

Answer 12

• Role ambiguity : derive from unclear expectations or uncertainty about the consequences of certain role behaviours
• Role conflict : derive from inconsistent expectations

Question 13

What is a work family conflict ?

Answer 13

• Work to family interference
• Family to work interference

Question 14

write down the page 17 control demand and support model on paper

Question 15

What are the two different coping strategies of stress?

Answer 15

• Problem focused coping
  
  • strategies focused on reducing or eliminating the stressor
• Emotion focused coping
  
  • Strategies focused on reducing or eliminating the experience of stress/emotional distress

Question 16

What are some advantages and disadvantages of problem focused coping ?

Answer 16

• Advantages :
  
  • Tackles the stressor head on
  • Reduces the stressor and therefore the stress
• Disadvantages :
  
  • Might not be possible sometimes
  • Might cause more stress

Question 17

What are some advantages and disadvantages of emotion focused coping ?

Answer 17

• Advantages :
  
  • Eases the stress experience
  • Can help facilitate a problem focused approach
• Disadvantages :
  
  • Does not eliminate the cause of stress
  • could lead to other problems

Question 18

What is emotional labor ?

Answer 18

• This is when you service with a smile

Question 19

What is surface and deep acting ?

Answer 19

• Surface acting :
  
  • emotional regulation of observed expression
  • surpassing & faking
  • more stressful , may result in burnout
• Deep acting :
  
  • Emotional regulation of underlying feeling
  • Refocusing attention & reappraising

Question 20

What are some signs of burnout ?

Answer 20

• Emotional exhaustion
  
  • being drained at work
  • feeling fatigued in the morning
• Depersonalization/Cynicism
  
  • treating clients as objects and lacking concerns for clients
• Low personal accomplishment
  
  • feeling a low self efficacy

Question 21

What are some organizational strategies for managing stress ?

Answer 21

• job redesign
• Supervisory support
• Family friendly HR policies and practices
• Fitness and wellness programs
• Stress management programs