Work stress Flashcards
When you are under stress , what are some physiological changes that may occur ?
- Heart rate
- muscle tension
- sleeping problems
When you are under stress , what are some psychological changes that may occur ?
- Affective change : unstable mood , anxiety and irritation
- Cognitive change : difficulty concentrating , absence of passion/excitement ; lack of confidence
When you are under stress , what are some behavioural changes that may occur ?
- Eating problems
- substance abuse
- violence
- avoidance behaviours
- risky behaviours
What is a stressor ?
- It is an environmental event or condition that have the potential to induce stress
What is the purpose of stress reaction ?
- To help is resist or cope with the stressor so we can return to pre stress state
What are the different appraisal of stressors?
- Primary appraisal : Relevance / significance of the stressor to the current goal
- Secondary appraisal : Actual / perceived efficacy to control / tackle the stressor
What are challenge and hindrance appraisals ?
- Challenge appraisal :
- a stressor helps me learn a lot
- have positive impact
- Hindrance appraisal
- a stressor limits how well I can do
- have negative impacts
What are the 4 categories of stressors ?
- Physical
- task
- interpersonal
- role
What are some physical stressors ?
- Excessive heat/cold
- Air quality/pollution
- Noise and vibrations
- Poor office design
- Work shifts
What are task stressors ?
- Work overload
- Quantitative overload
- Qualitative overload
What are interpersonal overload ?
- concerned with the demands of normal course of social , personal , and working relationships in the organizations
What are role stressors ?
- Role ambiguity : derive from unclear expectations or uncertainty about the consequences of certain role behaviours
- Role conflict : derive from inconsistent expectations
What is a work family conflict ?
- Work to family interference
- Family to work interference
write down the page 17 control demand and support model on paper
What are the two different coping strategies of stress?
- Problem focused coping
- strategies focused on reducing or eliminating the stressor
- Emotion focused coping
- Strategies focused on reducing or eliminating the experience of stress/emotional distress
What are some advantages and disadvantages of problem focused coping ?
- Advantages :
- Tackles the stressor head on
- Reduces the stressor and therefore the stress
- Disadvantages :
- Might not be possible sometimes
- Might cause more stress
What are some advantages and disadvantages of emotion focused coping ?
- Advantages :
- Eases the stress experience
- Can help facilitate a problem focused approach
- Disadvantages :
- Does not eliminate the cause of stress
- could lead to other problems
What is emotional labor ?
- This is when you service with a smile
What is surface and deep acting ?
- Surface acting :
- emotional regulation of observed expression
- surpassing & faking
- more stressful , may result in burnout
- Deep acting :
- Emotional regulation of underlying feeling
- Refocusing attention & reappraising
What are some signs of burnout ?
- Emotional exhaustion
- being drained at work
- feeling fatigued in the morning
- Depersonalization/Cynicism
- treating clients as objects and lacking concerns for clients
- Low personal accomplishment
- feeling a low self efficacy
What are some organizational strategies for managing stress ?
- job redesign
- Supervisory support
- Family friendly HR policies and practices
- Fitness and wellness programs
- Stress management programs
