Communication

Question 1

What is interpersonal communication ?

Answer 1

• One on One exchange of information

Question 2

When does effective communication occur?

Answer 2

when :
- the right people
- receive the right information
- in a timely manner

Question 3

What is Formal Communication ?

Answer 3

• This follows the chain of command

Question 4

What are some barriers to effective communication ?

Answer 4

• Information overload
  
  • Information inflow excess an individual processing capacity
• Slowness
  
  • Especially slow for horizontal communication
• Selective perception
• Filtering
  
  • Tendency for a message to be watered down or stopped
  • Sender manipulates information so that it will be seen more favourably by the receiver

Question 5

What is Grapevine , in terms of communication ?

Answer 5

• It is the organizations informal communication network

Question 6

What are some advantages of grapevine ?

Answer 6

• keeps employee informed about important organizational matters
• Provides a test of employee reaction to proposed changes without making formal commitments
• Serves a potent informal recruiting source
• carries information rapidly

Question 7

What are some disadvantages of grapevine ?

Answer 7

• Can spread false info like rumours
• Facilitates info distortion especially personal/emotionally charged / controversial information
• Can lead to hostility against the executives
• May distract employee effort and cause distress when the info is threatening but inaccurate

Question 8

What are forms of non verbal communication ?

Answer 8

• Body language
• Props, artifacts and costumes

Question 9

What are differences in communication between men and women ?

Answer 9

• Women are more likely to :
  
  • Put self in “one-down” position
  • Apologize
  • Say thank you
  • Offer praise before criticism
  • Give indirect orders
  • Negotiate as a form of idea exchange
• Men are more likely to:
  
  • Put self in “one-up” position
  • Apologize only when necessary
  • Take credit
  • minimize blame put on them
  • Give direct orders
  • Argue and debate

Question 10

What is a high cultural context ?

Answer 10

• Message is strongly influenced by the context in which it is sent
• Literal interpretations are often incorrect
• Age and seniority and status of sender gives message credibility

Question 11

What is a low cultural context ?

Answer 11

• Messages are made explicit in words and can be interpreted literally
• Meaning resides more in the message that the context
• Favor detailed contracts and getting to the point quickly

Question 12

What is synchronization , in terms of information richness ?

Answer 12

• Synchronization : the degree to which information is synchronous between sender and receiver

Question 13

What is presence of non verbal and para verbal cues in terms of information richness ?

Answer 13

• The extent to which both parties can receive non verbal (body language) and para verbal cues (tone of voice)