Work as a team Flashcards
List six elements of teamwork
Working with people of different ages / gender / race / religion
Working as an individual and as a member of the team
Knowing how to define a role as part of a team
Applying teamwork to a range of solutions and problem-solving
Identifying the strengths of team members
Coaching mentoring or providing feedback.
When conflict occurs within a group who should first respond and attempt to resolve the issue?
The team should first try to resolve it within themselves. If this cannot be done, you can call your supervisor or manager.
List four situations that may require backup.
An aggressive patron or group
A fight in progress
Assistance while checking patrons suitably to gain entry to a premises
Intruders are located inside a controlled security site.
List three teambuilding strategies.
Regular meetings where team members are given feedback
Social activities outside work hours
Mentoring junior staff
Senior staff has the option of recommending processes when performance criteria are not being met. Name these options
Provide further training Monitor duties on a one on one basis Reallocation of duties Extension of probation Disciplinary action.
Team meetings are an important way of planning processes to improve work practices. Explain why.
They are a forum to share information
Determine discuss and make changes to operating procedures
Give team members opportunity to ask questions and clarify uncertainties
Allow goals of the team to be clear.
How could you offer help support to a team member that was struggling with elements of their job role?
Offer advice or support
Recommend they speak to a manager, trainer or supervisor regarding developmental opportunities.
What is the difference between reactive and proactive?
Proactive person takes initiative and decides on a course of action for the future before something has occurred
Reactive person waits for something to happen then respond after something has occurred.
