Monitor individual and crowd behaviour

Question 1

If you are required to remove a person from a licensed premises what type of force are you permitted to use under section 115 of the liquor control act?

Answer 1

Reasonable force
The minimal amount of force required to control a situation
Once control has been established lower force options need to be used at earliest opportunity.

Question 2

What is the importance of professional presence when representing your employer?

Answer 2

If you do not look professional you will not be treated as a professional

Question 3

Is it important to familiarise yourself with site layout maps prior to commencing your shift? Why?

Answer 3

The security officer must be aware of the site layout details to ensure safety of persons and property. You should know the location of:
Nearest entrances and exits
First aid facilities
Firefighting equipment
Toilets
All other venue facilities.

Question 4

How can staff and customers assist in maintaining a safe environment?

Answer 4

They can be your eyes and ears and assist you with identifying risks and hazards.

Question 5

If you were guarding a licensed premises what kind of behaviour would not be permitted? (As per the liquor control act)

Answer 5

Intoxicated/drug affected persons
Disorderly or inappropriate behaviour
Fighting

Question 6

Premises with a liquor license require a maximum occupancy certificate how would you determine the occupancy level of the premises?

Answer 6

Use a counting device or clicker
Entry clicker depressed when people enter, exit clicker when they exit.
Numbers balanced hourly

Question 7

If you found the premises was overcrowded would you notify anyone? Who?

Answer 7

Yes you would notify your manager.

Question 8

While doing crowd control, there are different communication methods and techniques you may be required to use. List them.

Answer 8

Methods:
Using a radio
Participating in shift briefs and debriefings
Techniques:
Verbal and non-verbal communication
Written communication

Question 9

List important points to remember if required to remove a patron from the premises.

Answer 9

Security office as a professional and must demonstrate professional standards
Always have support back up
Make sure there’s camera coverage
Better to try talk someone out then resort to physical methods
Appropriate notation must be written regarding the removal
All removals must be in accordance with organisational policy
Remove those are not personal do not have an ego