Communicate Effectively

Question 1

Give examples of non-verbal communication

Answer 1

Body language, postures, gestures, facial expression, eye contact

Question 2

Give examples of verbal communication

Answer 2

Face-to-face communication, radios, PA announcements

Question 3

What four factors does a person again if they employ good listening skills?

Answer 3

Information
Understanding
Corporation
An ability to assist

Question 4

Why should you speak to everyone in a polite and courteous manner?

Answer 4

To refrain from making any remark that is unprofessional insulting or discriminantory

Question 5

List seven skills required to communicate affectively

Answer 5

Lesson
Remain focused
Be aware of your posture and facial expression
Show respect for alternate opinions
Avoid arguing and passing derogatory comments
Admit mistakes
Make your position clear

Question 6

What are the four official functions of a notebook?

Answer 6

Aid to report or statement writing
Aid to accurate memory recall
Aid to the investigative process
Enhance professionalism

Question 7

A security report is used to document an incident. Name the three main parts that make up a report.

Answer 7

Introduction
Body
Conclusion

Question 8

List four types of equipment that you can use to communicate in the security industry.

Answer 8

Radios
Telephones of mobile phones
Computers
Printers

Question 9

How would you communicate if your radio is faulty?

Answer 9

Use hand signals, mobile phones, payphones or utilise other communication means. Alternatively return to base.

Question 10

List four ways that security can communicate while performing their duties.

Answer 10

Two way radios
Call signs
Telephones
Hand signals

Question 11

How long do you need to keep your notes?

Answer 11

7 years

Question 12

Who do you need to show your license/tags to?

Answer 12

Police officer, license officer, compliance officers

Section 75, Security and Related activities Control Act 1996

Question 13

When can you arrest someone?

Answer 13

When they commit and arrestable offence
When eating a police officer
When they commit the crime and you see it
Criminal Investigations Act 2006

Question 14

Before acting on someone stealing they must:

Answer 14

Select items
Conceal item
Have opportunity to pay

Question 15

What are the rules when using force?

Answer 15

Reasonable, necessary, proportionate

Question 16

When can you use force?

Answer 16

When adding a police officer
When it is your final option and all other options have failed
When stopping a suicide
Self defence

Question 17

What is the best approach for a hazard?

Answer 17

Elimination

Question 18

What is the OHS hierarchy of dealing with risks and hazards?

Answer 18

Elimination
Substitution
Engineering
Administration
PPE

Question 19

What is the hierarchy of responsibility?

Answer 19

Yourself
Your team
Your company
Your clients
And public