White Belt Chapter 3: Other Process Improvement & Quality Methods

Question 1

Lean Process Management

Answer 1

• “kaizan”- change for the better

by applying lean principles- you will decrease costs, increase production (by removing MUDA)

Question 2

Total Quality Management

Answer 2

TQM is similar to lean process improvement that it applies to the whole organization and requires complete change.

Question 3

Business Process ReEngineering

Answer 3

• BPR is changing n existing process completely via dramatic change in the processes.
• All other programs TQM and Lean are based on continuous quality improvement changes to processes.

Question 4

Rummler-Brache

Answer 4

Nine Boxes Model- takes into account 3 performance objectives at 3 different levels with lean 6S principles as well.

Question 5

Scrum Methodology

Answer 5

Scrum is a project development method using Agile Programming.

• 3 Main Phases:
  a. )pre-game-

team meets up and analyzes available data and business requirements

b.)the game-

programming sprints for IT solution that the team came up with
c.)post-game-
quality measures; validation of the product occurs at this game phase.

Question 6

Customer Experience Management Method (CEM)

Answer 6

• developed by process improvement consultants

- align customer satisfaction goals with process implementation objectives.

Question 7

JumpStart

Answer 7

• JUMP + START

- finds 1 day fixes to quality/process improvement problems via chalkboard brainstorming.