Greenbelt Chapter 15: Improve Phase

Question 1

Solutions Selection Matrix

Answer 1

A matrix created with the listed problem, root causes, and potential solutions with another column on how to apply it.

Question 2

Cost Benefit Analysis

Answer 2

An analysis that gives the benefit reaped from implementing the solution vs. the cost of the implementation

Question 3

Piloting a Solution

Answer 3

A pilot sol’n is a limited trial of a sol’n in a live environment. Pilots can occur with either processes or products. Choose random loyal customers to test the process/product.

Question 4

Planning Implementation

Answer 4

planning implementation is very important step; once a pilot program was successful, the project manager needs to guide the implementation of the solution to the whole process.

Question 5

Documentation

Answer 5

Documentation of implementation is also important. Must be done right after implementation or during it.

Question 6

Training

Answer 6

You need to train the employees once you transfer the process over so that they know how to maintain the process.

Question 7

Transition

Answer 7

Transition is about giving back control to the “business process owner” and teaching about improvements.

Question 8

Improve Tollgate Checklist

Answer 8

Improve Tollgate must be verified before moving to control phase:
- Sol’ns were reviewed and prioritized via solns selection matrix.

• 1 or 2 sol’ns were selected for action
• sol’ns went through pilots
• CBA + NPV calculations were done for the validated solutions
• All team members approved of the solution an critical staff received training to be given control to business process owner.