Greenbelt Chapter 15: Improve Phase Flashcards

1
Q

Solutions Selection Matrix

A

A matrix created with the listed problem, root causes, and potential solutions with another column on how to apply it.

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2
Q

Cost Benefit Analysis

A

An analysis that gives the benefit reaped from implementing the solution vs. the cost of the implementation

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3
Q

Piloting a Solution

A

A pilot sol’n is a limited trial of a sol’n in a live environment. Pilots can occur with either processes or products. Choose random loyal customers to test the process/product.

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4
Q

Planning Implementation

A

planning implementation is very important step; once a pilot program was successful, the project manager needs to guide the implementation of the solution to the whole process.

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5
Q

Documentation

A

Documentation of implementation is also important. Must be done right after implementation or during it.

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6
Q

Training

A

You need to train the employees once you transfer the process over so that they know how to maintain the process.

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7
Q

Transition

A

Transition is about giving back control to the “business process owner” and teaching about improvements.

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8
Q

Improve Tollgate Checklist

A

Improve Tollgate must be verified before moving to control phase:
- Sol’ns were reviewed and prioritized via solns selection matrix.

  • 1 or 2 sol’ns were selected for action
  • sol’ns went through pilots
  • CBA + NPV calculations were done for the validated solutions
  • All team members approved of the solution an critical staff received training to be given control to business process owner.
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