What is the service value system? Flashcards

1
Q

is a model representing how all the components and activities of an organization work together to facilitate value creation.

A

Service Value System (SVS)

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2
Q

is the innermost cube containing 6 main activities in the Service Value System.

A

Service Value Chain (SVC)

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3
Q

ensures a shared understanding of the vision, current status, and improvement direction for all four dimensions and all products and services across an organization.

A

Plan

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4
Q

ensures continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management.

A

Improve

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5
Q

provides a good understanding of stakeholder needs, transparency, continual engagement, and good relationships with all stakeholders.

A

Engage

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6
Q

ensures products and services continually meet stakeholder expectations for quality, costs, & time to market.

A

Design & Transition

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7
Q

ensures service components are available when and where they are needed, and that they meet agreed specifications.

A

Obtain/Build

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8
Q

ensures services are delivered and supported according to agreed specifications and stakeholders’ expectations.

A

Deliver & Support

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