What is the service value system? Flashcards
is a model representing how all the components and activities of an organization work together to facilitate value creation.
Service Value System (SVS)
is the innermost cube containing 6 main activities in the Service Value System.
Service Value Chain (SVC)
ensures a shared understanding of the vision, current status, and improvement direction for all four dimensions and all products and services across an organization.
Plan
ensures continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management.
Improve
provides a good understanding of stakeholder needs, transparency, continual engagement, and good relationships with all stakeholders.
Engage
ensures products and services continually meet stakeholder expectations for quality, costs, & time to market.
Design & Transition
ensures service components are available when and where they are needed, and that they meet agreed specifications.
Obtain/Build
ensures services are delivered and supported according to agreed specifications and stakeholders’ expectations.
Deliver & Support