Utility/Warranty

Question 1

is the functionality offered by a product
or service to meet a particular need.
• What a service does (fit for purpose)

Answer 1

Utility

Question 2

is the assurance that a product or
service will meet agreed requirements.
• How a service performs (fit for use)

Answer 2

Warranty

Question 3

have the ownership transferred to

a consumer

Answer 3

Goods

Question 4

Does not have the ownership

transferred to a consumer

Answer 4

Access

Question 5

are performed by the provider to

address a consumer need

Answer 5

Actions