What are service relationships?

Question 1

are the joint activities performed by a service provider and a service consumer to ensure continual value co-creation based on agreed and available service offerings.

Answer 1

Service relationship management

Question 2

is a formal description of one or more
services, designed to address the needs of a target
consumer group. A service offering may include goods, access to resources, and service actions.

Answer 2

service offering

Question 3

is the activities performed by an
organization to provide services, including management of the provider’s resources, configured to deliver the service; ensuring access to these resources for users; fulfillment of the agreed service actions; service level management; and continual improvement. It may also include the supply of goods.

Answer 3

service provision

Question 4

is the activities performed by an organization to consume services. It includes the management of the
consumer’s resources needed to use the
service, service actions performed by users, and
the receiving (acquiring) or goods (if required)

Answer 4

Service consumption