What is a practice? I

Question 1

is a set of organizational
resources designed for performing work
or accomplishing an objective

Answer 1

practice

Question 2

is the practice of ensuring that risks are properly assessed, authorizing changes
to proceed and managing a change schedule in order to maximize
the number of successful service and products changes.

Answer 2

Change enablement

Question 3

is an addition, modification, or removal of anything that could have a
direct or indirect effect on services.

Answer 3

change

Question 4

is the practice of moving new or changed hardware, software,

documentation, processes, or any other service component to live environments.

Answer 4

Deployment management

Question 5

is the practice of minimizing the negative impacts of incidents by restoring
normal service operation as quickly as possible.

Answer 5

Incident management

Question 6

is the practice of protecting an organization by understanding
and managing risks to the confidentiality, integrity, and availability of information.

Answer 6

Information security management

Question 7

is the practice of planning and managing the full lifecycle of all information
technology (IT) assets.

Answer 7

IT asset management

Question 8

is the practice of systematically observing services and service
components, and recording and reporting selected changes of state identified as events.

Answer 8

Monitoring and event management

Question 9

is any change of state that has significance for the management of a service
or other configuration item.

Answer 9

event

Question 10

is the practice of reducing the likelihood and impact of incidents by
identifying actual and potential causes of incidents, and managing workarounds and known errors

Answer 10

Problem management

Question 11

is a cause, or potential cause, of one or more incidents.

Answer 11

problem

Question 12

is an unplanned interruption to a service or reduction in the quality of a service.

Answer 12

incident

Question 13

is a solution that reduces or
eliminates the impact of an incident or
problem for which a full resolution is not
yet available.

Answer 13

workaround

Question 14

is a problem that has been

analyzed but has not been resolved.

Answer 14

known error

Question 15

is the practice of
aligning an organization’s practices and
services with changing business needs
through the ongoing identification and
improvement of all elements involved in the
effective management of products
and services.

Answer 15

Continual improvement

Question 16

is a
high-level guide to support improvement
initiatives using a cyclical seven steps framework.

Answer 16

continual improvement model

Question 17

is any financially valuable component
that can contribute to the delivery of an
IT product of service.

Answer 17

IT Asset