Guiding Principle

Question 1

is a recommendation that guides
an organization in all circumstances,
regardless of changes in its goals,
strategies, type of work, or management
structure

Answer 1

Guiding Principle

Question 2

All activities conducted by the
organization should link back, directly or
indirectly, to value for itself, its customers,
and other stakeholders.

Answer 2

Focus on Value

Question 3

Do not start from scratch and build
something new without considering what
is already available to be leveraged; the
current state should be investigated and
observed directly to ensure it is
understood.

Answer 3

Start Where You Are

Question 4

Do not attempt to do everything at once.
Organize the work into smaller,
manageable sections that can be
executed and completed in a timely
manner. The focus on each effort will be
sharper and easier to maintain.

Answer 4

Progress Iteratively

With Feedback

Question 5

When initiatives involved the right people
in the correct roles, efforts benefit from
better buy-in, more relevance, and
increased likelihood
of long-term success

Answer 5

Collaborate and

Promote Visibility

Question 6

No service, practice, process, department,
or supplier stands alone.
The outputs that the organization delivers to
itself, its customers, and other stakeholders
will suffer unless it works in an integrated
way to handle its activities as a whole, rather
than as separate parts. All the organization’s
activities should be focused on delivery of
value

Answer 6

Think and Work

Holistically

Question 7

If a process, service, action, or metric fails to
provide value or produce a useful outcome,
eliminate it. In a process or procedure, use
the minimum number of steps necessary to
accomplish the objective(s). Always use
outcome-based thinking to produce practical
solutions that deliver results.

Answer 7

Keep It Simple

And Practical

Question 8

Before an activity can be effectively
automated, it should be optimized to
whatever degree is possible and
reasonable. Consider the four dimensions
when designing, managing, or operating
an organization and its processes. Human
intervention should only happen where it 4
contributes value to the process.

Answer 8

Optimize and Automate