What is a service?

Question 1

is a means of enabling value
co-creation by facilitating outcomes that
customers want to achieve without the customer
having to manage specific costs and risks.

Answer 1

service

Question 2

is the perceived benefits, usefulness, and

importance of something.

Answer 2

Value

Question 3

is a result for a stakeholder

enabled by one or more outputs

Answer 3

outcome

Question 4

is a tangible or intangible deliverable

of an activity

Answer 4

output

Question 5

is the amount of money spent on a

specific activity or resource.

Answer 5

Cost

Question 6

is a possible event that could cause harm
or loss, or make it more difficult to achieve
objectives (uncertainty of outcome).

Answer 6

Risk

Question 7

is a set of specialized organizational
capabilities for enabling value for
customers in the form of services.

Answer 7

Service management