The Four Dimensions…

Question 1

ensures that the way an organization is structured and managed, as well as its roles, responsibilities, and systems of authority and communication, is well defined and supports its overall strategy and operating model.

Answer 1

Organizations and People

Question 2

includes the information and knowledge used to deliver services, and the information and technologies used to manage all aspects of the service value system.

Answer 2

Information and Technology

Question 3

encompasses the relationships an organization has with other organizations that are involved in the design, development, deployment, delivery, support, and/or continual improvement of services.

Answer 3

Partners and Suppliers

Question 4

defines the activities, workflows, controls, and procedures needed to achieve the agreed objectives.

Answer 4

Value Streams and Processes

Question 5

are the four perspectives that are critical
to the effective and efficient facilitation of
value for customers and other
stakeholders in the form
of products and services.

Answer 5

Four Dimensions