WEEK5-Communication barriers

Question 1

what is communication

Answer 1

exchange of info, thoughts and feelings among people using speech/other means

Question 2

whats effective communication

Answer 2

requiring an understanding of the patient and the experiences they express. should create a positive influence

Question 3

why is effective communication important

Answer 3

the interaction style may have an effect on patient outcomes
it will optimize teamwork
can prevent communication failures which are a common cause of indirect patient harm

Question 4

what are the barriers to communication

Answer 4

age
capacity
learning ability
physical ability
language
pain

as paramedics we should adapt practice to meet the needs of different groups of individuals

Question 5

actions to take with barriers of communication

Answer 5

use additional resources/aids
use a translation app
use visual aids
simplify the information

Question 6

what are the 4 stages of graded assertiveness

Answer 6

probe ( start with a hint- should things look like this)
alert ( then use a query- what do you think we should do)
challenge ( then use a shared suggestion- we should do the following)
emergency (then use a command- do this now)