week 6 of innovation

Question 1

who are change agents

Answer 1

People who faciliate a change in the organisation to happen in all levels. They can be external or internal.Like either the senior management to other employees.

Question 2

How to identify change agents

Answer 2

People excited and open to change. Send a questionaire to understand to understand ho would be open and who are resistant areas to focus on .

Question 3

First step to identify change agent

Answer 3

Identify people or the employees who are open to change through questionnaire

Question 4

Second step of choosing change agent

Answer 4

Choosing people with Emotional intelligence and emphaty and good communication skills

Question 5

Internal vs external agents for change agents?

Answer 5

Internal-More trust to the change agent and cost efficient, dont need explanation, ensure change is continious,access to sensitive info
*Could create lack of trust, could be biased
External-fresh perspective but costly *For radical change is more suitable due to specialisation.

Question 6

What is meant with change agent

Answer 6

Reflect on why change is needed, reflect on maurer’s.

Question 7

How to engange with change agents

Answer 7

Have a meeting together- understand their skills to how to implement change, discuss what they need from you- information, research results, feedback from customers

Question 8

How to mobilise change agents

Answer 8

Empower them with resources, authortiy, provide training for skills like problem solving skills and guidance.
Monitor their progress, looking at milestones, what can they improvement and constructive feedback.

Question 9

What are the roles of change agents

Answer 9

Consulting,training and research

Question 10

Consulting part of role

Answer 10

Consulting-Helping employees to find solutions to problems by either using external data like market changes or creating internal data from employee problems.

Question 11

Training

Answer 11

Help members how to use data to create change by providing new skills like translating and using new data to solve future problems.

Question 12

Research part

Answer 12

Teaching organisation members to asses the action plans implemented are effective or not.

Question 13

Change agent network

Answer 13

Built on two way communication between associates and leaders
*to have clear and honest communication about the progress change happening and
*providing constructive level to ensure the change is happening in all levels.

Network of the change agents and