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Organisational behaviour > Week 6 Decision Making and Creativity > Flashcards

Week 6 Decision Making and Creativity Flashcards

1
Q

Rational choice paradigm of decision making

Decision making: the _____ process of making _____ among with the intention of moving towards some desired state of affairs.

A

conscious, choices, alternatives

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2
Q

There are Two key elements of rational choice paradigm:

A

Subjective expected utility - determines choice with highest value (maximisation)
Decision-making process - systematic application of stages of decision making

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3
Q

Rational choice paradigm of decision making

Definition: the view in decision making that people should – and typically do – use logic and all available information to choose the alternative with the highest value

A

Rational choice paradigm:

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4
Q

Rational choice paradigm of decision making

Definition: Ultimate principle of rational choice paradigm is to choose the alternative with the highest _____ _____ _____ – the probability (expectation) of satisfaction (utility) resulting from choosing a specific alternative in a decision.

A

subjective expected utility

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5
Q

There are 7 steps in the Rational Choice Decision-Making Process

A
  1. Identify problem or opportunity - Symptom vs problem
  2. Choose the best decision process
  3. Discover or develop possible choices.
  4. Discover or develop possible choices
  5. Select the choice with the highest value
  6. Implement the selected choice
  7. Evaluate the selected choice
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6
Q

What are 3 Problems with rational choice paradigm

A
  1. Assumes that people are efficient and logical information processing machines
  2. Focuses on logical thinking and completely ignores emotions.
    3 People have difficulty recognising problems and failures and cannot simultaneously process huge volumes of information.
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7
Q

Identifying Problems and Opportunities - Problems with problem identification

What are the 5 most widely recognised concerns

A 
Stakeholder framing
Mental models
Decisive leadership
Solution-focused problems
Perceptual defence
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8
Q

Name that problem

_______ ______: The process where ______ filter information to amplify or suppress the seriousness of the situation, which highlights/hides specific problems and opportunities.

A

Stakeholder framing: stakeholders

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9
Q

Name that problem

_____ _____: inhibit recognition of unique problems or opportunities because they product a negative evaluation of things that are dissimilar to the mental model

A

Mental models

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10
Q

Name that problem

_____ _____: Even though employees rate this type of person as more affective, due to being able to quickly form an opinion about a problem or opportunity, studies have found that quicker decisions don’t always allow for logical assessment

A

Decisive leadership

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11
Q

Name that problem

_____ _____ _____: Occurs when all problems seen as solutions that have worked well in the past, even though circumstances are different

A

Situation-focused problems

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12
Q

Name that problem

_____ _____ _____: Occurs when a person blocks out bad news as a defence/coping mechanism

A

Perceptual defence

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13
Q
  1. Be aware of perceptual and diagnostic limitations
  2. Fight against pressure to look decisive
  3. Maintain ‘divine discontent’ (aversion to complacency)
  4. Discuss the situation with colleagues—see different perspectives.

These are all ways of:

A

Identifying problems and opportunities more effectively

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14
Q

Evaluating and choosing alternatives

Which Nobel Prize winner argued that

People engage in bounded rationality – the view that people are bounded in their decision-making capabilities, including access to limited information, limited information processing and a tendency to practice satisficing rather than maximising when making choices.

A

Herbert Simon

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15
Q

Rational choice paradigm assumptions vs.

Goals are clear, compatible and agreed upon

A

Observations from organisational behaviour

Goals are ambiguous, in conflict and lack full support

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16
Q

Rational choice paradigm assumptions vs.

Decision makers can calculate all alternatives and their outcomes

A

Observations from organisational behaviour

Decision makers have limited information-processing abilities

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17
Q

Rational choice paradigm assumptions vs.

Decision makers evaluate all alternatives simultaneously

A

Observations from organisational behaviour

Decision makers evaluate alternatives sequentially

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18
Q

Rational choice paradigm assumptions vs.

Decision makers use absolute standards to evaluate alternatives

A

Observations from organisational behaviour

Decision makers evaluate alternatives against implicit favourite

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19
Q

Rational choice paradigm assumptions vs.

Decision makers use factual information to choose alternatives

A

Observations from organisational behaviour

Decision makers process perceptually distorted information

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20
Q

Rational choice paradigm assumptions vs.

Decision makers choose the alternative with the highest pay-off

A

Observations from organisational behaviour

Decision makers choose the alternative that is good enough (satisficing)

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21
Q

Problems with information processing

Decision makers typically evaluate alternatives sequentially rather than simultaneously. Each alternative is compared to an _____ _____

A

implicit favourite

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22
Q

Problems with information processing

Definition: a preferred alternative that the decision maker uses repeatedly as a comparison with other choices.

A

implicit favourite

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23
Q

What are non-conscious modes of reasoning or rules of thumb

A

Biased decision heuristics

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24
Q

Name 3 widely studied heuristics biases

A

Anchoring and adjustment heuristic
Availability heuristic
Representativeness heuristic

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25
Q

a natural tendency for people to be influenced by an initial anchor point such that they do not sufficiently move away from that point as new information is provided

A

Anchoring and adjustment heuristic

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26
Q

Decision quality will often be enhanced by the use of systematic evaluation, where relevant factors are listed and alternatives scored against each one. Why is this so?

A

Humans are not able to process all the information in their heads

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27
Q

Name that Biased decision heuristic

A natural tendency to assign higher probabilities to objects or events that are easier to recall from memory, even though ease of recall is also affected by non-probability factors (e.g. emotional response, recent events)

A

Availability heuristic

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28
Q

Name that Biased decision heuristic

It has natural tendency to evaluate probabilities of events of objects by the degree to which they resemble (are representative of) other events or objects rather than on objective probability information

A

Representativeness heuristic

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29
Q

Problems with maximisation

_____: selecting an alternative that is satisfactory or ‘good enough’ rather than the alternative with the highest value (maximisation)

A

Satisficing

30
Q

Problems with maximisation

_____ _____: Decision makers do not evaluate alternatives when they find an opportunity because they see the opportunity as the solution

A

Evaluating opportunities

31
Q

Emotions influence our evaluation of alternatives when they are used as information.

T or F

A

True

32
Q

Mental models hinder which step in the decision-making process?

A

Identifying problems and opportunities

A mental model colours the way in which a person looks at the world; this can inhibit the ability to see opportunities which are unusual or outside the range of normal activity. Mental models make it hard to abandon views of the world which no longer apply in changed circumstances, thus hiding problems and opportunities. Mental models also produce a negative evaluation of things that are dissimilar to the mental model.

33
Q

Emotions affect the evaluation of alternatives in three ways.

A
  1. Emotional markers influence our preference for certain alternatives
  2. More attention is given to alternatives when we are in a negative mood
  3. Anger can encourage the choice of risky alternatives
34
Q

Which feature of intuition is most likely to be helpful in making good decisions

A

Access to tacit knowledge

35
Q

Intuition is just another word for emotion

A

False

The key distinction is that intuition involves rapidly comparing our observations with deeply held patterns learned through experience. These templates represent tacit knowledge that has been implicitly acquired over time. They are mental models that help us to understand whether the current situation is good or bad, depending on how well that situation fits our mental model. When a template fits or doesn’t fit the current situation, emotions are produced that motivate us to act.

36
Q

After the best solution has been chosen, what is the next step in the rational choice decision-making process?

A

Implement the selected alternative

37
Q

Emotions and making choices

  1. Emotions form early _____ before we can _____ evaluate those choices
  2. _____ and _____ influence how well the decision making process is followed
  3. Emotions serve as information when _____ are evaluated – We listen in our emotions and use that info to assist in making choices
A

perceptions, consciously, Moods, emotions, alternatives

38
Q

When a problem is defined as ‘we need more control over our suppliers’ it reflects

A

Solution focused problems

39
Q

Subjective expected utility is characterised by its:

A

Expectation of satisfaction
Maximisation of happiness
Highest returns and satisfaction for stakeholders

40
Q

Definition: the ability to know when a problem or opportunity exists and to select the best course of action without conscious reasoning

A

Intuition

It is both an emotional response and a rapid, unconscious, analytic process, but not all emotional signals are intuition

41
Q

Making choices more effectively

  1. _____ evaluate alternatives against relevant factors
  2. Remember that decisions are influenced by both _____ and _____ processes
  3. _____ _____: a systematic process of thinking about alternative futures and what the organisation should do to anticipate and react to those environments
A

Systematically, rational and emotional, Scenario planning

42
Q

Implementing decisions and evaluating decision outcomes

Decision makers aren’t completely honest with themselves when evaluating effectiveness of decisions. One problem associated with this is _____ _____ (also known as post-decisional justification) which is selectivity in the acquisition and use of evidence.

A

confirmation bias

43
Q

Implementing Decisions

This is one of the most important and challenging tasks of leaders

A

Execution—translating decisions into action—

44
Q

Evaluating Decision Outcomes

Post-decisional justification - is the tendency to inflate the quality of the selected option, and forget or downplay rejected alternatives. Caused by???

A

Caused by need to maintain a positive self-concept

Initially produces excessively optimistic evaluation of decision

45
Q

Escalation of Commitment

The tendency to repeat an apparently bad decision or allocate more resources to a failing course of action

There are Four main causes of escalation:

A

Self-justification
Prospect theory effect
Perceptual blinders
Closing costs

46
Q

Name that cause of escalation.

_____ _____: This cause of justification in in the demonstration the importance of a decision by continuing to invest in it

A

Self-justification

47
Q

Name that cause of escalation.

_____ _____ _____A natural tendency to feel more dissatisfaction from losing a particular amount than satisfaction from gaining an equal amount

A

Prospect theory effect:

48
Q

Name that cause of escalation.

_____ _____: non-conscious screening out/explaining away negative information

A

Perceptual blinders:

49
Q

Name that cause of escalation.

Closing costs: terminating a project may incur financial penalties

A

Closing costs:

50
Q

4 Ways of Evaluating Decisions More Effectively

A

Separate decision choosers from evaluators
Establish a preset level to abandon the project
Find sources of systematic and clear feedback
Involve several people in the evaluation process

51
Q

Creativity

Creativity is defined as:

A

The development of original ideas that make a socially recognised contribution

52
Q

The creative process model

There are 4 steps in the creative process

A
  1. Preparation
  2. Incubation
  3. Illumination
  4. Verification
  5. Preparation: process of investigating the problem or opportunity in many ways
  6. Incubation: assists divergent thinking – reframing a problem in a unique way and generating different approaches to the issue; contrasts with convergent thinking – calculating the conventionally accepted ‘right answer’ to a logical problem
  7. Illumination: also known as insight
  8. Verification: ideas are subjected to logical evaluation
53
Q

Characteristics of creative people

Four of the main characteristics represent a person’s creative potential that give individuals more creative potential are

A
  1. Independent Imagination
  2. Cognitive and Practical Intelligence
  3. Persistance
  4. Knowledge and experience
54
Q

Organisational conditions supporting creativity

Intelligence, persistence, knowledge and experience, and independent imagination represent a person’s creative potential, but the extent to which this translates into more creative output depends on work environment:

A
  • Learning orientation: leaders recognise reasonable mistakes as part of the creative process
  • Motivation: more creative when employees believe job benefits organisation
  • Authority to experiment
  • Open communication and sufficient resources
  • Reasonable level of job security
  • Support from leaders and co-workers
  • Creating intrinsically motivating jobs
55
Q

Activities that encourage creativity

  1. Hiring people with strong _____ potential
  2. Providing work environment that supports creative _____
  3. Various activities that help employees to think more creatively:
    a. _____ the problem: revisit abandoned projects, explore issue with other people
    b. _____ play: storytelling, artistic activities,
    c. Morphological analysis: listing different dimensions and elements of each dimension and then looking at different combinations
    d. Cross-_____: diverse teams, information sessions, internal tradeshows
A

creative, thinking, Redefining, Associative, pollination

Learning orientation in the organisation
Forgiveness for mistakes
Creating intrinsically motivating jobs
Open communication and sufficient resources
A reasonable level of job security
Support from leaders and co-workers

56
Q

Employee involvement in decision making

Definition: the degree to which employees influence how their work is organised and carried out

A

Employee involvement

57
Q

Main levels (from lowest to highest) of Employee involvement in decision making include:

A
  • Decide alone
  • Receive information from others
  • Consult with individuals
  • Consult with the team
  • Facilitate the team’s decision
58
Q

Benefits of employee involvement

A

Improves decision-making quality and commitment
Faster alerting of problems re customer expectations
Improve number and quality of generated solutions
Improves evaluation of alternatives

59
Q

Contingencies of employee involvement

A

Contingencies of employee involvement –> Employee Involvement –> Outcomes of employee involvement

60
Q

The 4 Contingencies of employee involvement

A

Decision structure
Knowledge source
Decision commitment
Risk of conflict

61
Q

Name that Contingencies of employee involvement

: benefits of employee involvement increase with novelty/complexity of problem or opportunity

A

Decision structure

62
Q

Contingencies of employee involvement

_____ _____: employees may have more relevant knowledge than leader

A

Knowledge source

63
Q

Contingencies of employee involvement

_____ _____: employees lack commitment when not involved

A

Decision commitment

64
Q

Contingencies of employee involvement

_____ of _____: goals and norms (individual) should support organisational goals; employee agreement should be likely in high involvement situations.

A

Risk of conflict

65
Q

Bounded rationality challenges the assumptions of rational decision making

  • Information is often limited and imperfect and people process information imperfectly
  • Goals are often unclear
  • Some decisions are more difficult than others
  • People are content to satisfice rather than maximise
A

Information is often limited and imperfect and people process information imperfectly

66
Q

What is the name for a procedure which involves thinking about the implications of a significant environmental change and what could be done to anticipate this

A

Scenario Planning

67
Q

The tendency to recommit resources to a project which seems to be failing is known as:

A

Escalation of Commitment

68
Q

More diverse perspectives, better solutions and quicker recognition of problems are all evidence of:

A

Employee involvement

69
Q

In models of creativity, in problem solving and decision making, there is one common critical step

A

Obtaining Information

70
Q

Everyone is creative. Which of these is an element of the work environment that supports the creative process

A

Learning orientation

Organisational behaviour (14 decks)

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