Week 5 - 1 Flashcards
The 4 V´s
Volume
Variety
Variation
Variability
Manufacturing
To make into a product suitable for use
To make from raw materials by hand or by machinery
To produce according to an organized plan with division of labor
PREFABRICATE a manufactured home
INVENT, FABRICATE known to manufacture evidence
To produce as if by manufacturing :
CREATE – writers who manufacture stories for television
Service
“A valuable action, deed, or effort performed to satisfy a need or to fulfil a demand.”
Manufacturing (Tangible)
Physical, durable output Output can be inventoried Low customers contact Long response time Capital intensive Quality easily measured
Service (Intangible)
Do not physically exist but are directly experienced by the customer
Customer experience is
Cannot be inventoried or put into stock
Produced at the same time as they are consumed
The evolution of process types
The Craft Era
The Mass Production Era
The Strategic Operations Era
The Fourth Industrial Revolution
Making the correct Operations decisions
Operations Management is focused on managing processes
Operations managers have to manage service operations differently from manufacturing operations
Manufacturing Process Types - Project
Unique output
Manufacturing Process Types - Job
Highly customised & low volume
Manufacturing Process Types - Batch
Small variety in products & moderate volume
Manufacturing Process Types - Line
Repetitive work & high volume
Manufacturing Process Types - Continuous
Continuous, high volume & standardised work
Professional service
Highly customised & Highly customer contact
Service shop
Slightly standard task & some customer contact
Mass Service
Standardised and routine task & Little to no or no customer contact
