Week 4- Coaching Integration: The First Session Flashcards

1
Q

What is feedback?

A

Feedback occurs when outputs of a system are routed back as inputs as part of a chain of cause-and-effect that forms a circuit or loop

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2
Q

What is quality feedback?

A
Quality Feedback
• Well timed
• Meaningful
• Candid
• Specific 
• Neutral
• Clear
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3
Q

When to give feedback?

A
Upon Request
Acknowledgment
Coaching
Connection
Communicate Boundaries
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4
Q

When to receive feedback?

A
Learning
Development
Behavior Change
Work Product
Guidance
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5
Q

How to give quality feedback

A

Ask for permission to give feedback
Use neutral/objective language-From my point of view
“I’d like to offer my perspective”
Focus on one specific thing and pause to allow for interpretation and response
Be clear and concise response

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6
Q

How to receive quality feedback

A

Ask specific questions to generate feedback
Use neutral or objective language “From your point of view” and “Would you share your perspective”
Pause to interpret and respond to what was communicated
Be open and curious

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7
Q

Why Feedback in a Coaching Session?

A
  • Creates stronger rapport between Coach and Client
  • Allows for check-in to ensure Client needs are met
  • Provides an opportunity for growth
  • Facilitates in the planning of future sessions
  • Creates space for reflection from both Coach and Client
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8
Q

Questions to use when asking for Feedback in a Coaching Session

A
• Ask for feedback in the form of a
statement
• “Feedback from you please”
• Give direct and specific questions to
illicit quality feedback
• “What did that feel like for you?”
• “From your point of view, what did
you like?”
• “From your perspective, what would
you improve?”
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9
Q

5 phases to Feedback

A

Output, Input, Interpret, Respond, Follow up

Output: •Coaching, communication, speaking
Input: Active Listening, hearing, receiving
Interpret: Internal filters, past experiences, meaning
Respond: Thoughts, emotions, reaction
Follow Up: action, commitment, change

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