Warranties

Question 1

So the last thing is customer service

Answer 1

Customer service is most important when there is an issue

Most companies over complicate this process

Question 2

For example, with most warranties…

Answer 2

1. If there is an issue, you will call the contractor to come fix it
2. They say it’s not on us, call the manufacturer
3. Then you sit on hold, trying to speak to a human
4. They will ask, “did you register your product?”
5. Then they send a technician to figure out the problem
6. They order the new parts and ship it to you
7. Then you have to hire someone to install it

It’s a really long and aggravating process, and this is if it all goes perfect

Question 3

Project Pulse

Answer 3

With us, you have Project Pulse which has all your stuff in one place - all the docs; warranties and photos

We make it easy to get a human on the phone

If you have a problem, take a picture and upload it into Project Pulse

We can see it immediately and the best part is Power handles everything, so there is no heavy lifting for you

It just makes the process easy and stress free, any questions?

Question 4

What’s Covered?

Answer 4

Good question, if there is an issue with the product this is covered by the manufacturer warranty from Pella

If issue with install, this has a lifetime labor warranty through Power

If something falls outside this scope, we will work with you to get it resolved, but there might be a small cost to you

But don’t worry we’re going to make it right for you

Question 5

Transition to price comparison

Answer 5

With Power, you can have complete piece of mind knowing that if there is ever an issue, we make it seamless and stress free

Doesn’t that sound simple and easy?

So that’s it, we are going to work up your windows in just a few seconds.

But before I do, let me give you a quick idea of what windows cost out there in the industry.